• Take full ownership of UX, design quality, and user journeys across the product. • Turn UX into a measurable growth lever — directly improving activation, retention, and conversion. • Work closely with Product and Growth to design and optimize funnels, onboarding, paywalls, and retention loops. • Audit and continuously improve the end-to-end user journey — from acquisition through long-term retention. • Analyze product analytics independently — Mixpanel funnels, cohort analysis, retention curves, drop-off patterns. • Connect UX decisions directly to business metrics — activation rate, retention curves, LTV, conversion. • Define hypotheses, experiments, and success metrics for every UX initiative. • Use session recordings (Clarity, FullStory, Hotjar), heatmaps, and behavioral data to identify friction points. • Proactively request and define new analytics instrumentation and reporting needs with the data team. • Validate UX changes through A/B testing (GrowthBook or similar) — hypothesis, implementation, result analysis. • Define, enforce, and evolve a clear, scalable design system (implemented directly in frontend, not Figma-first). • Lead and direct designers and frontend engineers involved in UI/UX work — set the definition of done. • Set the visual and interaction quality bar across the product. • Establish a structured research practice — define priorities, run interviews, surveys, and usability tests. • Translate raw research into prioritized, actionable product decisions. • Direct and level up the existing UX researcher on the team — provide structure, frameworks, and clear priorities.

Role Description Designers at Thoughtworks creatively solve the right problems. We work collaboratively to deliver bespoke software and take on the most challenging problems our clients have. - Play an active role in the delivery and design of technology projects, developing and evolving digital products and services within complex ecosystems. - Collaborate with small, cross-functional teams to create a wide range of experience design deliverables including journey maps, service blueprints, prototypes at multiple fidelity levels, and design systems. - Contribute to the evolution of Design Platforms and Design Systems, connecting design decisions to product and engineering strategy. - Work in close collaboration with engineering teams, understanding technical trade-offs and operating comfortably in agile delivery contexts. - Lead discovery and research activities, translating findings into concrete product and platform-level decisions — not just research outputs. - Facilitate workshops and develop design strategies that connect user insights to business and product direction. - Balance client and Thoughtworker expectations by clearly communicating experience design deliverables and managing scope and risk. - Support less-experienced designers and contribute to the broader design community at Thoughtworks. Qualifications - Demonstrated hands-on experience across the full design cycle: discovery, prototyping, and delivery — not just one phase. - Prototyping at multiple fidelity levels is a core part of your practice, not an occasional activity. - Experience contributing to or working with Design Systems or Design Platforms in a product context. - Comfortable leading and advising research activities, employing methods such as contextual inquiry, moderated interviews, usability testing, and experiments. - Ability to connect research insights to product decisions and clearly articulate the why behind your design choices. - Systemic thinking: you can reason about how design decisions scale across teams, products, or journeys. - Advanced English and Spanish are required (both non-negotiable given the client and team context). - Collaborative, practical approach to design and thrive in cross-functional teams alongside product managers and engineers. - Strong communicator who can present findings and design rationale to both technical and non-technical stakeholders. - Understanding of stakeholder management and ability to build trust with clients throughout a project. - A passion for contributing to the experience design community at Thoughtworks. - Portfolio link showcasing expertise in Digital products - Web and Mobile is preferred. Requirements - Enterprise / SaaS Experience in your field is essential. - If you have most but not all of the skills we ask for, don’t worry! You don't have to check all the boxes. Feel free to apply! Benefits - Enjoy a flexible benefits budget (restaurants/public transport/nursery/health insurance). - Keep growing thanks to Learning budget. - Enjoy 2 extra days off per year for learning. - Take care of your mental well-being thanks to our budget. - Get a work from home budget. - Team outing budget. - Business trips will be stress-free thanks to travel insurance. - Enjoy working in an international, diverse and inclusive environment.

• Master user experience and interface methodologies and best practices • Create product solutions that deliver clear mobile user journeys • Work across all stages of the design process • Apply critical thinking and usability principles • Thoroughly document user experience and business requirements • Use qualitative and quantitative data and research to inform design and product decisions • Conduct or support user research and usability testing • Participate strategically in product discussions • Identify opportunities for improvement • Collaborate with Product Managers and Engineering to ensure aligned solutions

• Drive end-to-end design across Life360's platforms, translating insights and strategy into elegant, scalable solutions aligned with product and business goals. • Deeply understand partner apps — their value props, user bases, and technical capabilities — and design experiences that connect them meaningfully to Life360 without disrupting what members already love. • Design the in-app experience for how users discover, connect, and manage partner integrations within Life360. • Lead early-stage design efforts by rapidly prototyping concepts with AI-native and standard design tooling to test novel user experiences at speed and scale. • Map and storyboard user journeys for partner integrations and turn those into visual artifacts stakeholders can quickly react to. • Design frameworks and interaction models that reduce complexity and enhance clarity, performance, and delight. • Develop scalable patterns used across product teams to elevate and unify design standards. • Partner across Product, Engineering, Brand, and Research to deliver high-quality outcomes and influence strategy with a strong design point of view. • Present insights and solutions at both the IC and C level that impact the business and roadmap. • Guide and mentor fellow designers, modeling exceptional craft, curiosity, and cross-functional collaboration. • Champion design culture and innovation by sharing best practices and bringing in inspiration from across industries.