• Lead, mentor, and grow the KAM team — setting clear performance expectations, running 1:1s, and building individual development plans for each manager. • Own the department's OKR and KPI framework: Approval Rates, Conversion Rates, Volume Growth, Net Revenue Retention. • Hire and onboard new Account Managers as the business scales; design onboarding materials and internal training programs. • Foster a 'Business Owner' mindset across the team — shifting from reactive support to proactive revenue generation. • Personally manage the top-tier merchant portfolio — acting as a strategic advisor and trusted partner, not just a point of contact. • Drive revenue within the existing portfolio through upselling new payment methods, cross-selling Utorg products, and increasing processing volumes. • Lead quarterly business reviews (QBRs) with key stakeholders, focused on performance metrics, ROI, and growth roadmaps. • Analyze client transaction data to identify conversion rate drops, revenue leakage, and untapped volume opportunities. • Develop and execute the Account Management strategy — including client segmentation, tiering, and retention playbooks. • Act as the voice of the merchant within Utorg: collaborate with Integration, Support, Legal, Finance, and Product to deliver seamless client experiences. • Feed the Product team with competitive insights and market intelligence that directly drive conversion and revenue improvements. • Partner with Sales and BD teams to ensure smooth client handoffs and alignment on commercial terms and pricing.

• Conducts both front-line account management activity and is responsible for the leadership of the Account Management Department • Manage inbound and outbound communication with partners/clients, coordinate meetings, and support onboarding and ongoing engagement • Ensure that account management operations are executed in alignment with all applicable regulatory guidelines, internal policies, and standards of conduct • Assess the team’s technical and relationship management skill sets and deliver training and coaching to drive continuous improvement • Lead regular team meetings to review performance, pipeline activity, client needs, and expectations • Establish work schedules and coverage plans to ensure appropriate staffing and responsiveness to partner and client needs • Play a key role in ensuring a smooth transition from initial engagement or onboarding through ongoing account support and retention • Provide departmental updates through reports, discussions, and meetings with senior leadership • Deliver performance evaluations and ongoing feedback • Other duties as assigned

• Establishes and maintains close relationships with new clients and existing accounts by: • Meeting regularly with clients and accounts to present and demonstrate Merit products and to explain their benefits. • Identifying potential customers and introducing them to the products offered by Merit. • Maintaining contacts with clients to monitor their satisfaction with products. • Identifying opportunities to improve customer satisfaction with products. • Preparing customized drawings for clients needing custom kits or manifolds. • Preparing and submitting pricing contracts to clients for products. • Following up with clients to identify opportunities to increase sales volume and profitability. • Resolving problems with clients regarding manufacturing or delivery problems, if they occur. • Coordinates with other Merit marketing and sales staff to ensure that the right products are shipped to customers on a timely basis and in the amount required, to stay informed about new products provided by Merit, and to provide feedback from customers about product needs and possible innovations. • Makes decisions within approved authorization limits regarding product pricing to optimize sales volume and profitability. • Prepares a monthly report summarizing monthly sales results achieved, contacts made, needs for change in products and suggestions for improvement in Merit's procedures. • Participates in a variety of sales training and planning meetings to learn about new products and marketing promotions, and to share information about sales goals. • Maintains a high level of knowledge about Merit and competitor products and their advantages and disadvantages. • Sets and achieves personal performance goals for sales volume, new contacts made, new client sales and other related sales results achieved. • Participates as a member of the Merit sales team to improve Merit's ability to increase market share by identifying ways to increase product quality and customer satisfaction. • Travels by car, airplane, bus, etc. to perform sales duties with clients. • Performs a variety of other sales related duties, as required.

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. What you get to do in this role: - Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales - Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.) - Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap - Identify the right specialist/ support resources to bring into a deal, at the right time Qualifications To be successful in this role you have: - 10+ years of sales experience within software OR solutions sales organization - Experience establishing trusted relationships with current and prospective clients and other teams - Experience producing new business, negotiate deals, and maintain healthy C-Level relationships - Experience achieving sales targets - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - The ability to understand the "bigger picture" and our plans around IT - Experience promoting a customer success focus in a "win as a team" environment - Willingness to travel up to 50% Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.