Role Description Within Employer Services, our Business Process Consultant will partner with Operations leaders and cross functional stakeholders to drive operational excellence through structured process analysis, optimization, and transformation. This role evaluates end to end workflows, identifies performance gaps, and delivers data driven recommendations that enhance efficiency, scalability, risk control, and customer outcomes across a global, highly matrixed organization. The consultant ensures measurable value by improving service quality, reducing variability and rework, enabling automation, and strengthening governance and operational discipline. Key Responsibilities - Conduct end to end process assessments, documenting workflows, handoffs, controls, and dependencies. - Analyze qualitative and quantitative data to identify bottlenecks, cost drivers, performance gaps, and risk exposure. - Facilitate discovery and working sessions with SMEs and cross functional teams. - Develop actionable improvements including streamlined workflows, automation opportunities, and procedural or organizational enhancements. - Identify and implement AI enabled process improvements (machine learning, intelligent automation, generative AI). - Build business cases and ROI models to evaluate impact and support prioritization. - Design futurestate processes, SOPs, governance models, and system related requirements. - Support change management through stakeholder alignment, communication, training, and adoption tracking. Reports to the Director of Strategic Operations. Qualifications - Bachelor's degree in Business, Operations, Engineering, Finance, or related field. - 7+ years in process improvement, operations consulting, or continuous improvement roles. - Experience with KPIs, dashboards, and performance analysis. - Familiarity with Lean, Six Sigma, or DMAIC methodologies. - Experience in global, matrixed organizations. - Exposure to automation (RPA, workflow tools, system implementations). - PMP or equivalent certification. - Experience in regulated or compliance driven environments. Benefits - Great compensation package including uncapped commission. - Core benefits including medical, dental, vision, and matching 401K. - Flexible work environment, ability to work remote, hybrid or in-office. - Flexible time off including volunteer time off, vacation, sick and 12-paid holidays. Explore all our exciting benefits here: yourexperianbenefits.com At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others. Want to see what life at Experian is really like? Explore Experian Life on social or visit our Careers Site. Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package. Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. #LI-Remote Employee Status: Regular Role Type: Home Job Posting - Salary Range: $100,649 - $174,459 Department: Data Management Flexible Time Off: 20 Days Schedule: Full Time Shift: Day Shift

• Work closely with cross-functional MCG teams to identify, document, and analyze business processes. • Collaborate with various departments to develop cross-team processes to execute MCG business strategy. • Build process diagram maps in LucidChart, and Draw.io; create process procedural text documents in Confluence; and occasionally develop end-user training materials in PowerPoint or Word. • Lead current-state process documentation and analysis initiatives by identifying requirements, inputs, outputs, resources, and tasks, while documenting processes to uncover issues, risks, gaps and opportunities; drive resolution or mitigation efforts, communicate outcomes to stakeholders, and escalate to leadership as needed. • Implement and execute process improvements and new process designs in collaboration with stakeholders to enhance efficiency, productivity, and customer satisfaction while aligning with organizational goals. • Identify system and workflow infrastructure changes necessary to implement new processes. • Support Manager Business Process Excellence in facilitating key project/kaizen initiatives. • Assist in the change management necessary to roll out new processes and, if needed, develop and deliver process training to internal teams. • Provide stakeholders and shareholders with project status updates, feedback, and reporting on key responsibilities and objectives; identify and engage key stakeholders to participate in, review, and support process documentation, improvement, and development efforts; and ensure alignment on documented processes and enhancements to existing processes. • Provide ongoing administrative support for the MCG Process Library, including enforcing governance policies and documenting process best practices. • Assist Process Owners with setting process performance criteria and establishing regular monitoring and measurement methods. • Identify opportunities to improve personal and team knowledge and skills, including monitoring releases of utilized software to identify new features and investigating new frameworks and methodologies related to process excellence. • Facilitate meetings and/or projects and determine audience and tactics appropriate for a particular discussion. Adapt facilitation style to engage a variety of group settings.

• Own "0-to-1" incubation of new business lines • Design, build, and ship new features in weekly sprints • Conduct customer research, write product specs, and think about feature roadmapping • Incubate a new vertical, build out its phases, and successfully launch new products • Responsible for hiring and building a team for the new business line created.

• Design and implement operational strategies that improve team productivity and process efficiency. • Partner with leadership to align operations with broader company goals, ensuring execution supports long-term growth. • Act as a thought partner to functional leads, identifying blind spots and opportunities across the org • Lead initiatives to optimize workflows, reduce inefficiencies, and enhance the overall performance of the operations team. • First focus: overhaul and improve the implementation process—diagnose current state, define an ideal state, roll out solutions, and transition ownership to the team. • Utilize data analytics to identify bottlenecks, develop KPIs, and track performance metrics to drive continuous improvement. • Establish reporting frameworks to ensure new processes remain healthy after handoff. • Monitor expenses, identify cost-saving opportunities, and ensure operational processes are conducted within budget. • Stand up new workflows / teams and other ad hoc projects based upon business needs. • Serve as a “first responder” for operational pain points, parachuting into areas that require urgent stabilization or scale. • Drive cross-functional initiatives where ownership is unclear, creating clarity and alignment across stakeholders.