• Manage customer onboarding projects from kickoff through activation using established onboarding processes and implementation standards. • Serve as the primary customer contact throughout onboarding, maintaining consistent communication and strong customer experience standards. • Coordinate onboarding project plans, timelines, milestones, and customer deliverables. • Help maintain customer momentum by following up on action items, reinforcing timelines, and driving milestone completion. • Track onboarding progress and maintain accurate project documentation across Salesforce, GuideCX, and operational systems. • Support onboarding quality by coordinating configuration tasks, data collection, testing activities, and launch readiness preparation. • Identify project risks, delays, or blockers early and escalate concerns appropriately. • Partner cross-functionally with Sales, Product, Engineering, Data Migration, Support, Education, and Customer Success teams to help resolve customer needs and onboarding dependencies. • Maintain strong organizational discipline across a portfolio of onboarding projects while balancing competing priorities. • Contribute ideas and feedback to improve onboarding processes, customer experience, and operational efficiency.

• Manage customer onboarding projects from kickoff through activation using established onboarding processes and implementation standards. • Serve as the primary customer contact throughout onboarding, maintaining consistent communication and strong customer experience standards. • Coordinate onboarding project plans, timelines, milestones, and customer deliverables. • Help maintain customer momentum by following up on action items, reinforcing timelines, and driving milestone completion. • Track onboarding progress and maintain accurate project documentation across Salesforce, GuideCX, and operational systems. • Support onboarding quality by coordinating configuration tasks, data collection, testing activities, and launch readiness preparation. • Identify project risks, delays, or blockers early and escalate concerns appropriately. • Partner cross-functionally with Sales, Product, Engineering, Data Migration, Support, Education, and Customer Success teams to help resolve customer needs and onboarding dependencies. • Maintain strong organizational discipline across a portfolio of onboarding projects while balancing competing priorities. • Contribute ideas and feedback to improve onboarding processes, customer experience, and operational efficiency. • Participate in onboarding enablement, coaching, and continuous learning opportunities.

• Full-cycle onboarding of corporate accounts in Tier 1–3 banks, EMIs, and crypto exchanges globally • Managing 10+ parallel onboarding processes simultaneously across different stages • Leading end-to-end KYC, KYB, and AML processes including complex annual reviews and ad-hoc compliance inquiries • Building and maintaining direct relationships with bank RMs and compliance officers • Proactively identifying new payment solutions and alternative banking rails for gambling and corporate crypto needs • Supporting Legal and Finance teams with Substance requirements across the holding structure • Monitoring the EMI landscape and shifting risk appetite in key jurisdictions

Role Description We are looking for a Transformation Specialist to support projects, learning activities and field based collaborations across agriculture and food systems. This role is suited to someone who enjoys spending time close to operational realities. Someone curious about how farms, food businesses, kitchens, cooperatives and local initiatives function in practice and how improvement happens over time. You will contribute to projects involving: - Farms and agricultural producers - Food processing and value added operations - Restaurants, hotels and HORECA environments - Cooperatives and local initiatives - Rural development and food system projects Much of our work involves observation, collaboration and practical problem solving. We rarely apply standard solutions. Instead, we work alongside stakeholders to understand local realities and identify opportunities for meaningful improvement. Qualifications - Curiosity, judgement and willingness to learn - Background in agriculture or regenerative farming - Experience in food production or processing - Familiarity with hospitality and HORECA operations - Knowledge of rural development - Understanding of food systems, sustainability or policy - Experience in organisational improvement or project work Requirements - Pays attention to details others overlook - Enjoys understanding how systems work in practice - Communicates clearly and respectfully - Comfortable working independently - Appreciates both field work and analytical thinking - Has a genuine interest in food, agriculture and rural communities Benefits - Flexible working arrangements - Opportunities to participate in field visits, workshops and collaborative projects - Exposure to agriculture, food businesses and food system initiatives across different contexts - A small and supportive team environment - Continuous learning through projects, partners and practical experiences - The opportunity to contribute to work that connects operational realities with long-term improvement across agriculture and food systems