• Delivery Service (up to 85%) • Vehicle Maintenance (5%) • Customer Service (5%) • Other assigned tasks (up to 5%) • Communicates effectively with customers and TLCs to coordinate inventory requirement back to leadership, inventory, according to customer requests, new or special tire inventory and current market trends. • Conducts daily route deliveries and visits to customers and build rapport with key decision makers, ensure quality standards, and pro-actively solve customer concerns. • Loads, unloads, inspects, and records tires on TireHub vehicles for delivery to and from customers. • Verifies the accuracy of tire selection, packing, weighting, marking, and counting for customer orders. Performs necessary counting, tallying and documentation of inventory control. • Ensures adherence to safety protocols during tire handling, including proper loading unloading, stacking, and restacking. • Maintains assigned vehicle is in good mechanical condition and ensures safe operation of TireHub vehicles. • Conducts pre-trip vehicle inspections at the beginning of each workday and promptly reports any operational issues or mechanical defects to TLC Leadership or designated employee. • Participates and maintains ongoing training requirement through in-class, in-person, or computer-based learning modules, as assigned. Completes other tasks assigned by manager or another member of leadership. • Completes all the necessary driver and vehicle maintenance logs, on a regular basis. • Ensure compliance with all TireHub policies and procedures, as well as Federal Motor Carrier Safety Administration (FMCSA). • Records all working hours accurately, and reviews/approves weekly timesheet by close of business on final day worked each week. • Notifies TLC Leader/AOL of any timesheet errors or discrepancies for daily correction.

• Respond to all patient and customer inquiries through phone, messaging, and internal systems, providing accurate information and timely resolutions • Review and resolve escalated problem orders to identify root causes and implement effective solutions • Interact with patients regarding prescription claims, order status, and shipping updates with professionalism and empathy • Manage inbound calls from patients, insurance partners, and customers; route calls to appropriate departments as needed • Work closely with internal teams to ensure smooth workflows and provide operational support when needed • Maintain a positive, empathetic, and professional attitude in all interactions to promote a patient-first experience • Strive to exceed key performance indicators (KPIs) and service-level expectations for both internal and external partners • Demonstrate flexibility in a fast-paced environment and embrace new challenges and opportunities for professional development • Perform comprehensive pharmacy billing functions across both pharmacy and medical benefits • Conduct benefits investigations to verify patient coverage, eligibility, and reimbursement requirements • Prepare and submit prior authorizations (PAs) in accordance with payer-specific guidelines and timelines • Manage claims adjudication processes, including review, troubleshooting, and resolution of rejected or denied claims • Coordinate and support patient access through copay assistance programs and other financial support resources

• Build and manage trusted relationships with medical oncologists and other physicians, including key opinion leaders. • Deliver credible, compliant scientific presentations across diverse settings: conferences, tumor boards, advisory boards, 1:1s, dinner programs, webinars. • Join sales in the field to support scientific conversations about Ataraxis products, clarify complex clinical data, and handle objections. • Facilitate research by planning and helping launch investigator-initiated studies and registry studies. • Obsess over feedback and insights from physicians and deliver it to internal teams to shape clinical development and product positioning. • Develop and maintain educational and promotional materials, including slide decks, data summaries, FAQs, objection-handling guides, patient-facing collateral. • Document all interactions in CRM/insight systems.

• Lead 10 or more virtual orientation sessions per week, creating an engaging and informative onboarding experience that prepares candidates for success. • Assess caregiver competencies, judgment, and professionalism through real-time discussions, scenario-based evaluations, and observational techniques to ensure hiring standards are met. • Make informed hiring recommendations by evaluating candidates against Honor's standards for safety, empathy, communication, and quality of care. • Deliver targeted training, reassessments, and upskilling programs that strengthen Care Pro knowledge and support ongoing performance improvement. • Communicate policies, expectations, and performance standards clearly and consistently, helping Care Pros understand what it takes to succeed on the platform. • Partner cross-functionally with Recruiting, Operations, Compliance, and Workforce teams to ensure accurate candidate records, status updates, and timely progression through the onboarding process. • Complete post-orientation documentation, candidate tracking, and administrative responsibilities with a high degree of accuracy and attention to detail.