Medtronic logo
Medtronic

Medtronic is a global leader in medical technology, dedicated to improving healthcare through innovative therapies and devices. Known for transforming patient c

Customer Success Program Manager - Neuromodulation

Location

Colorado + 4 moreAll locations: Colorado | Arizona | California | Washington | Texas

Posted

1 day ago

Salary

$107.2K - $160.8K / year

Seniority

Lead

Bachelor Degree

Job Description

Customer Success Program Manager - Neuromodulation

Medtronic

Title: Customer Success Program Manager - Neuromodulation remote type Remote locations Denver, Colorado, United States of America Tempe, Arizona, United States of America Los Angeles, California, United States of America Seattle, Washington, United States of America San Diego, California, United States of America San Antonio, Texas, United States of America Dallas, Texas, United States of America Phoenix, Arizona, United States of America Houston, Texas, United States of America Full time job requisition id R68594 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require 30 - 50% of travel to enhance collaboration and ensure successful completion of projects. Across our global Neuroscience organization, we advance care for some of medicine’s most complex neurological and spinal conditions. By combining innovative technology, data-driven insights, and deep clinical expertise, we partner with physicians and health systems to improve how patients are treated and supported throughout their care journey. Our Neuromodulation operating unit delivers advanced therapies for chronic pain, movement disorders, and nervous system conditions, offering SCS, DBS, and targeted drug delivery. Through proven technology, clinical evidence, and innovation, we provide personalized solutions that restore function and enhance quality of life. Check us out on LinkedIn: Medtronic Brain Modulation and Pain Interventions The Customer Success Program Manager is responsible for driving successful commercialization, onboarding, activation, adoption, and utilization of Connected Health solutions across neuromodulation. This role serves as the primary operational conduit between Field Sales, FTC teams, Hospital IT, customers, and internal stakeholders to ensure cloud-connected products are successfully deployed, integrated into clinical workflows, and translated into measurable commercial impact. The role will lead initiatives focused on reducing barriers to site access, accelerating activation timelines, increasing customer engagement, and supporting sustained utilization of Connected Health platforms. This role plays a critical part in enabling field success, supporting customer workflow integration, and ensuring digital capabilities drive revenue growth, customer retention, and long-term platform adoption. This role is critical to scaling Connected Health across neuromodulation by ensuring cloud-connected products are successfully deployed, adopted, and integrated into customer workflows. By serving as the operational bridge between customers, the field, and internal teams, this role helps translate Connected Health capabilities into measurable customer engagement, sustained utilization, commercial growth, and long-term competitive differentiation. Responsibilities may include the following and other duties may be assigned. Site Access & Activation - Lead onboarding and activation workflows for Connected Health platforms, including customer enrollment, contracting coordination, cybersecurity reviews, and site readiness activities. - Drive initiatives that reduce activation timelines, improve customer time-to-value, and support sustained post-activation engagement. - Capture and communicate site-specific learnings, onboarding challenges, and adoption insights back to the Core Team to continuously improve customer access and activation success. Adoption, Utilization & Customer Success - Drive platform adoption and utilization through proactive customer engagement, workflow integration, educational support, and targeted follow-up initiatives. - Monitor utilization trends and engagement metrics to identify growth opportunities, support active accounts, and help recover at-risk or low-utilization customers. - Support customer and field training initiatives to improve product knowledge, workflow adoption, and long-term customer engagement. Field Enablement & Commercial Support - Serve as the primary Connected Health operational partner for Sales and FTC teams to support customer deployment, onboarding, and ongoing engagement. - Build scalable playbooks, workflows, and enablement materials that support consistent field execution and reduce operational burden tied to onboarding and troubleshooting activities. - Support launch readiness activities and ongoing commercialization efforts for cloud-connected products. Data Insights & Business Performance - Analyze platform usage trends and customer engagement data to identify insights, risks, and opportunities for commercial growth. - Support development of adoption dashboards and reporting tools used to track activation timelines, active accounts, engagement rates, utilization trends, and revenue impact influenced by Connected Health adoption. We are committed to building a workforce that brings together a broad range of perspectives and experiences at every level. This approach fuels innovation and helps us remain an industry leader—that’s why we focus on attracting and developing employees who are patient-centric, passionate, and deeply connected to the needs of the patients we serve. To learn more about Inclusion & Diversity at Medtronic, click here. Must Have: Minimum Requirements - Bachelor's Degree - Minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience Nice to Have - Experience navigating hospital IT, cybersecurity, contracting, or customer onboarding workflows. - Strong cross-functional collaboration and project management skills. - Experience working closely with commercial field teams and customer-facing stakeholders. - Strong communication, organizational, and operational problem-solving abilities. - Analytical mindset with the ability to interpret utilization data and translate insights into action. - 2+ years of experience in neuromodulation, including SCS or DBS commercial, clinical, or customer-facing roles. - Experience supporting connected medical devices, cloud-based healthcare platforms, or digital health technologies. - Familiarity with healthcare cybersecurity processes, HIPAA, SOC 2, or hospital IT review workflows. - Experience leveraging CRM systems, adoption dashboards, or customer engagement analytics. - Experience supporting commercialization or launch execution for digital health products. For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$107,200.00 - $160,800.00 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Full TimeRemoteTeam 201-500Since 1981H1B No Sponsor

• Provide strategic program leadership by overseeing governance, prioritization, and resource allocation across multiple project portfolios to ensure alignment with organizational goals, budgets, and schedules. • Identify synergies and interdependencies across projects and business areas by researching, investigating, and conducting deep discovery and analysis to surface connections, manage cross-project risks, and guide teams toward integrated, enterprise-wide solutions. • Act as an architect of the program’s delivery approach by mapping how projects interrelate, identifying cross-functional impacts and dependencies, and proactively driving resolution when intersections create conflicts, risks, or competing priorities. • Develop, maintain, and communicate program roadmaps, including program-level plans, schedules, budgets, and documentation that support transparency, alignment, and long-term planning. • Leverage data-driven insights to support decision-making, establish meaningful metrics, and monitor value realization, ensuring the program delivers expected business benefits and supports continuous improvement. • Foster a culture of accountability, innovation, and excellence by collaborating with project managers, cross-functional teams, and leaders to improve processes, enhance delivery practices, and support organizational maturity. • Influences without authority, effectively guiding internal teams, external partners, and technical resources to ensure successful delivery across all program initiatives. • Builds strong relationships and navigates organizational dynamics to drive alignment and outcomes. • Champions robust change management practices to support stakeholder readiness, adoption, and sustained use of program outcomes—ensuring the program delivers its intended value and measurable business benefits. • Develops and maintains comprehensive program reporting, including dashboards, status reports, and analytics that provide transparent visibility into progress, risks, and value delivery. • Applies standardized project and program management tools, frameworks, and methodologies in partnership with project managers, project teams, and leadership to ensure consistent execution across the portfolio. • Delivers concise, executive-ready communications, synthesizing complex information into clear insights for senior leadership, governance forums, and key stakeholders.

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Field Enablement Manager - Partner Enablement Program Manager

Benchling

Benchling is a leading cloud-based platform revolutionizing how life sciences companies manage research and development. Founded in 2012, Benchling serves indus

Title: Field Enablement Manager (Partner Enablement Program Manager) Location: Boston, MA Department: Customer Experience Job Description: We are rebuilding biotech for the AI era. When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done. Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma. We’re building an AI scientist for our customers. 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Massachusetts

Program and Events Manager - Foundation

Cascadia College

Cascadia College, founded in 2000, is a forward-thinking institution dedicated to providing accessible, high-quality education. Located in Bothell, Washington,

Title: Program and Events Manager - Foundation Location: Bothell United States Job Description: Job ID 15600 Full/Part Time Full-Time Regular/Temporary Regular About Us Cascadia College is seeking highly motivated individuals who are interested in being part of a small yet dynamic community, with a faculty and staff that are dedicated to meeting the needs of our intersectional, diverse students. Cascadia College is committed to creating and supporting an equitable and inclusive faculty, staff, and student population centered on dismantling systemic oppression and historic marginalization. Individual differences are celebrated in a community of learners focused on social justice, diversity, equity and inclusion. Position Overview Under the general direction of the Director of Advancement, the Program & Events Manager will play a key role in advancing the mission of the Cascadia College Foundation by managing scholarship programs and supporting high-impact events that engage donors, students, and the community. This position oversees the full lifecycle of scholarship administration, supports donor-funded programs, and supports the planning and execution of Foundation events. The ideal candidate is highly organized, detail-oriented, and collaborative, with the ability to manage multiple priorities while delivering exceptional experience for students, donors, and stakeholders. 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Donor-Funded Program Coordination - Monitor donor-funded program budgets and expenditures to ensure alignment with donor agreements. - Develop and maintain clear program documentation and materials. - Evaluate program effectiveness and recommend enhancements based on data and stakeholder feedback. Events Management & Execution - Help plan and execute Foundation events, including the Scholarship Reception, Pay It Forward Annual Fundraising Event, and Rosé Revival and Cool White Wines Event. - Coordinate event logistics, including venue setup, catering, rentals, audiovisual needs, and accessibility considerations. - Manage vendor relationships and contracts. - Oversee guest registration, check-in processes, seating, and overall attendee experience - Support event-day operations, including setup, volunteer coordination, troubleshooting, and execution. - Recruit, train, and supervise event volunteers to ensure a seamless experience. - Ensure all events align with Foundation and Cascadia College brand standards. - Conduct post-event evaluations, including attendance and recommendations for improvement. Marketing & Communications Support - Collaborate with the marketing team to promote scholarships and events through email, web, and social media channels. - Draft and coordinate content for scholarship outreach, event promotions, and follow-up communications. - Align communications with key program and event timelines to maximize engagement. Cross-Functional Collaboration - Partner with campus departments, including Financial Aid, Advising, International Programs, and College & Career Foundations, to ensure effective program delivery. - Support Foundation leadership and board engagement through reporting and materials preparation. Data, Systems & Administration - Maintain accurate records across scholarship, donor, and event data systems, including our software, Bloomerang. - Generate reports and dashboards to support decision-making and donor stewardship. - Ensure compliance with institutional policies and documentation standards. Additional Responsibilities - Identify opportunities to enhance programs and events in alignment with Foundation priorities. - Stay current on best practices in scholarship administration, nonprofit events, and donor engagement. - Support special projects and initiatives as assigned. Performs other related duties of a similar nature or level as assigned. Education & Experience Minimum Qualifications: - Associate¿s degree in nonprofit management, communications, business administration, education, public administration, event management, or a related field; OR an equivalent combination of education and relevant experience. - One (1) to two (2) years of experience coordinating programs, scholarships, events, fundraising activities, donor relations, student services, or related operational support. - Experience managing multiple projects, timelines, and stakeholder communications in a fast-paced environment. - Excellent organizational, customer service, interpersonal, and collaboration skills. - Demonstrated ability to communicate effectively, both verbally and in writing, with diverse audiences including students, donors, volunteers, and community partners. - Demonstrated commitment to diversity, equity, and inclusion, and the ability to support a multicultural workplace and educational environment. Preferred Qualifications: - Bachelor¿s degree in nonprofit management, communications, business administration, education, public administration, event management, or a related field. - Experience working with databases, CRM systems, scholarship platforms, or other data management systems with a high degree of accuracy and attention to detail. - Experience working with donor management or fundraising platforms such as Bloomerang, AwardSpring, or similar systems. - Experience working in a nonprofit, higher education, foundation, or advancement environment. - Experience developing marketing, outreach, or promotional communications for programs, scholarships, or events. - Ability to communicate effectively, both verbally and in writing, in a language in addition to English. Knowledge of: - Scholarship administration, donor stewardship, nonprofit operations, and event coordination principles and practices. - Customer service practices and the ability to provide responsive, student-centered, and donor-focused support. Skill in: - Organizing and managing multiple projects, timelines, events, and competing priorities with strong attention to detail. - Using databases, CRM systems, scholarship management platforms, and Microsoft Office applications with accuracy and efficiency. - Strong organizational skills with the ability to prioritize tasks, manage competing deadlines, and coordinate multiple projects and events simultaneously in a fast-paced environment. - All levels of English communication (written and orally); communication in a second language highly desired. Ability to: - Ability to successfully work with individuals with diverse backgrounds including, but not limited to prior education history, future education goals, English proficiency, race, color, religion, sex and/or gender (including expression), sexual orientation, national origin, age, backgrounds, abilities, and national origin. - Support and promote diversity, equity and inclusion in the work and educational environment - The ability to multitask in fast-paced environments. - Communicate effectively, both verbally and in writing, with diverse audiences including students, donors, volunteers, community partners, and campus stakeholders. - Establish and maintain collaborative and professional working relationships across departments and with external partners. - Ability to analyze information, maintain accurate records, and prepare reports and program documentation. - Ability to work independently while also contributing effectively as part of a collaborative team environment. - Exercise discretion, professionalism, and sound judgment when handling sensitive or confidential information. - Develop and maintain organized systems, workflows, and documentation to support efficient program and event operations. Physical Work Environment Semi-Sedentary Work: Involves staying in a stationary position to a significant degree. Jobs are sedentary if moving is required only occasionally and all other sedentary criteria are met. The College is currently in hybrid operations, with many assignments completed in an online environment during this time. Full-time employees are expected to be on-campus at least three (3) days per week with the option to work remotely for the remainder of their working days. This position will perform work in a standard office setting, use standard office equipment and physically attend meetings both on and off campus and requires the ability to communicate in person or through appropriate means. Positions in this class typically require operating a computer, communicating, observing, and repetitive motions. This position involves exerting between 10-30 pounds of force occasionally and/or a negligible amount of force frequently to transport, put, install, remove, or otherwise move objects, with or without reasonable accommodation. Condition of Employment As an institution that upholds the value of diversity, equity and inclusion of every individual, Cascadia College expects its employees to embody and promote these values. Both current and prospective employees of the College are encouraged to seek deeper understanding in these areas as part of professional growth. Cascadia College maintains a drug-free work and learning environment and prohibits smoking in all college buildings and state-owned vehicles. Benefits Cascadia College offers comprehensive Benefits packages to support you and your family in a variety of ways. All eligible employees, retirees, and their dependents are offered: medical, dental, and vision plan options; life insurance; long-term disability insurance; medical and dependent care reimbursement accounts; leave programs; employee assistance programs; tuition waiver; optional credit union participation; optional home/auto insurance, and retirement planning. To learn more about the benefits offered here, please click on the Employee Benefits tab located on our Jobs at Cascadia webpage or click here: https://www.cascadia.edu/about/jobs/default.aspx Campus Safety In recognition of the Jeanne Clery Act, information on our campus safety can be found at www.uwb.edu/safety. Cascadia Commitment Cascadia College is committed to creating and supporting a diverse faculty, staff and student population. Individual differences are celebrated in a community of learners focused on diversity, equity and inclusion. Cascadia does not discriminate on the basis of race, color, religion/creed, sex/gender, sexual orientation, national origin, citizenship or immigration status, age, genetic information, marital or honorably discharged veteran or military status, or the presence of any sensory, mental or physical disability, and is prohibited from discrimination in such a manner by college policy and state and federal law. Persons with disabilities needing assistance in the application process may make request to the Human Resources Office by calling

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KMS Technology, Inc. logo

Senior Program Manager

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Bright Minds. Brilliant Solutions.

Full TimeRemoteTeam 501-1,000Since 2010H1B No Sponsor

• Lead complex, cross-functional programs from initiation through delivery — owning scope, milestones, risks, and stakeholder alignment • Drive structured change management across global initiatives — from stakeholder engagement and communications to adoption tracking • Prepare and deliver executive-quality program reporting and presentations for senior leadership including ELT, CEO, and Board audiences • Build and maintain strong working relationships with senior leaders across regions — influencing without authority and driving accountability • Facilitate governance forums, steering committees, and cross-regional working sessions — owning decisions, actions, and follow-through • Surface risks and issues early with clear recommendations — operating with a high degree of independence and sound judgment • Create and support process standardization — across the PgMO and global initiatives

Mexico