Role Description Groundfloor is searching for a proactive, quick-thinking, problem solver with a talent for connecting with people. If you’re authentic, detail oriented and eager to grow, and customer focused, we want you on our team! THIS JOB MIGHT BE FOR YOU IF: - You’re a problem solver who likes to think on your feet and enjoys a challenge. - You thrive in a fast-paced environment, can adapt to change and provide insights on ways to improve. - You go above and beyond because you want to, not because you have to. - You consider yourself a ‘people-person’, because you love helping and connecting with people. - You believe the details are important and actively listen for them. - You are authentic, accountable, and persistent. - You are humble enough to ask questions and have a drive towards learning new things. - You have a sense of humor and a good attitude while maintaining a good work ethic. - You enjoy engaging in financial conversations through various methods of communication; verbal and written. A DAY IN THE LIFE: - Build strong and lasting relationships with our customers, supporting them through white-glove service as measured by CSAT. - Demonstrate your unique problem-solving abilities, provide solutions that exceed customers' expectations. - Contribute to implementing processes, tools, and systems to improve customer success delivery (e.g., live chat). - Identify opportunities to improve established business metrics to drive efficiencies and improve the customer experience. - Develop a deep understanding of the business - our key metrics, drivers for growth and participate in formulating our overall service and sales strategy. - Champion the customer view; always look for ways to improve the customer experience, remove pain points, champion product and service opportunities, increase engagement and retention. - Take ownership of customer inquiries, partnering with the appropriate team members, and providing updates to the customer along the way for the best possible customer experience. - Take inbound calls and digital requests from investors and respond accordingly to create a memorable experience by actively seeking out ways to WOW. - Anticipate additional questions/needs based upon previous interactions and provide insights to proactively provide support to investors. - Contribute to a fun and inspiring work environment. - Work Schedule: 8-7p EST Saturday-Tuesday upon 90 days in role; Flexibility available for the ideal candidates. Qualifications - Recent College graduate BA/BS degree 0-1 years experience or 3+ years recent experience in a similar role (preferably in Financial Customer Service). - Experience with CRM systems (i.e. Hubspot, Intercom & AirCall) is a bonus. - Experience in real estate and/or finance. - Bilingual (English / Spanish) is a bonus, but not required. - Keep updated by learning from our own content and other relevant sources (i.e. Groundfloor Blog, Internal Knowledge Base).

Role Description The Executive Strategist will be responsible for building customer c-suite executive relationships and executing management consulting engagements focused on driving transformational outcomes, ensuring long-term client retention, and cementing our position as an indispensable partner. - Executive Relationship Development: Cultivate and nurture strong relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CTO) within customer organizations. - Strategic Advisory: Guide customers on optimizing operational effectiveness and maximizing the value of their Ping Identity investment through expert consultation and tailored solutions. - Business Transformation Guidance: Act as a trusted advisor, deeply understanding customer business models and advising on how Ping Identity can directly support and accelerate their digital transformation initiatives. - Account Strategy Orchestration: Support client relationship mapping and consistently coordinate an integrated account strategy across the core account team (Account Executive, Services Sales, Sales Engineering, Business Value, Marketing, Customer Success, etc.). - Churn Reduction & Renewal Strategy: Proactively identify and mitigate renewal risks by orchestrating cross-functional teams (Product, Sales, Services) to deliver on the strategic roadmap. You will own the narrative on value realization, making the renewal a foregone conclusion. - Strategy Workshop Delivery: Develop and deliver impactful Strategy Workshops designed to increase sales opportunities, reduce churn risk, drive account team productivity, and accelerate deal velocity. - Resource Alignment: Identify and facilitate the timely engagement of the right specialist and support resources for customer deals. - Performance Review Leadership: Conduct customer executive business reviews in collaboration with account teams, aligning discussions with the overall account strategy. - Data-Driven Insights: Utilize customer usage patterns and other data telemetry to gain insights, provide proactive guidance, and enhance customer retention. Qualifications - Strong strategic thinking and business acumen, with the ability to translate market insights into actionable plans. - Results oriented with multiple years meeting or exceeding goals by rationalizing coverage models, compensation plans, and GTM motions of direct and matrixed delivery teams. - Outstanding presentation and client-facing skills. - High emotional intelligence, and experience in applying those skills in a business context to influence positive outcomes for customers, partners, and team members, particularly with C-level executives internally and externally. Requirements - Salary Range: $132,000 - $176,000 + variable pay. - In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Benefits - Generous PTO & Holiday Schedule. - Parental Leave. - Progressive Healthcare Options. - Retirement Programs. - Opportunity for Education Reimbursement. - Commuter Offset (Specific locations).

• Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program • Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. • Accurately document enrollment requests, status changes, complaints, and grievances • Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. • Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. • Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. This role is entirely remote; however, candidates must reside within 100 miles of either Chicago, IL, or South Jordan, UT #BI-Remote #LI-Remote About the role: Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. As an Application Support Representative, you will participate in an in-depth 3-week training program to specialize in a specific brand. Once your training is finished, you will handle a high volume of inbound and some outbound calls as part of your responsibilities. You will interact with prospective customers to guide them through the loan application process, with the primary goal of converting these prospects into successful sales. Responsibilities: - Manage inbound customer calls, providing expert guidance through the loan application process. - Make outbound calls to customers to encourage the completion of loan applications as necessary. - Ensure high levels of customer satisfaction by clearly explaining the features and benefits of Enova's products and services. - Maintain meticulous and up-to-date customer account records with accurate information. - Deliver exceptional customer service through clear, professional, and effective verbal and written communication. Requirements: - Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments. - Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions. - Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills. - Comfortable utilizing new technology and have a proven ability to excel in a remote work environment. Compensation: The budgeted hourly rate for this position is $17.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here. Benefits & Perks: - Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results. - Health, dental, and vision insurance including mental health benefits - 401(k) matching plus a roth option (U.S. Based employees only) - PTO & paid holidays off - Sabbatical program (for eligible roles) - Summer hours (for eligible roles) - Paid parental leave - DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) - Employee recognition and rewards program - Charitable matching and a paid volunteer day…Plus so much more! About Enova Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.