Groundfloor Finance

Role Description Groundfloor is looking for a senior product designer to drive high-quality, human-centered design. You will be leading efforts to develop consumer-grade design to enable people to participate in and build portfolios of private market & real estate investments. This role works in close collaboration with the Product team, strengthening UX for user workflows, identifying pain points, and managing the execution of designs across Groundfloor’s product lines. The ideal candidate is a thoughtful problem solver who is attentive to details but also comfortable with high-level strategic thinking. You will define new ways to engage multiple investor segments as we scale the business and look to improve the customer experience. We value vulnerable high-quality/low-ego collaboration. If that sounds good to you, join us! Qualifications - 7+ years of product design experience, ideally designing consumer-facing digital products. Fintech, investing, wealthtech, or real estate product experience is a plus. - Advanced Figma skills. - Experience with financial tools, investment platforms, and/or real estate products; professional experience preferred. - Experience collaborating with front-end developers to create efficient design systems. - Success in raising the design bar on consumer-facing products, emphasizing a customer-first approach. - High degree of financial literacy, comfortable with basic concepts related to building and managing a personal portfolio of investments in public and private market securities. Requirements - Demonstrate an in-depth understanding and knowledge of user-centered design activities from research, concepting, flows, sitemaps, wireframes, to high-fidelity user interfaces. - A strong visual design sensibility. - An in-depth understanding of UX concepts. - A strong portfolio and a high quality of work. - Design systems experience. - Experience leveraging AI-assisted design and prototyping tools to accelerate exploration and iteration. - Clear and effective communication skills in articulating design concepts and rationales. - Effective time-management skills and ability to deliver on multiple competing priorities. Benefits - Help create a high-performance design culture by setting a high quality bar and mentoring other cross-functional designers. - Work collaboratively with engineering, product, and business teams to define problems; goals, research requirements, map user flows, prototype, and launch new products. - Manage the execution of design projects and the development of the design team. - Proactively offer recommendations and solutions by championing high-quality design standards grounded in research and analysis. - Create deliverables at various levels of fidelity from sketches to wireframes to final designs. - Communicate progress and key updates with other team members on a regular basis. - Cultivate a deep understanding of Groundfloor’s existing products and our users. - Support early product definition by working closely with stakeholders and customers to participate in discovery sessions that uncover customer pain points and opportunities. - Work with product managers to understand customer needs and define opportunities through usability testing.

Role Description Groundfloor is searching for a proactive, quick-thinking, problem solver with a talent for connecting with people. If you’re authentic, detail oriented and eager to grow, and customer focused, we want you on our team! THIS JOB MIGHT BE FOR YOU IF: - You’re a problem solver who likes to think on your feet and enjoys a challenge. - You thrive in a fast-paced environment, can adapt to change and provide insights on ways to improve. - You go above and beyond because you want to, not because you have to. - You consider yourself a ‘people-person’, because you love helping and connecting with people. - You believe the details are important and actively listen for them. - You are authentic, accountable, and persistent. - You are humble enough to ask questions and have a drive towards learning new things. - You have a sense of humor and a good attitude while maintaining a good work ethic. - You enjoy engaging in financial conversations through various methods of communication; verbal and written. A DAY IN THE LIFE: - Build strong and lasting relationships with our customers, supporting them through white-glove service as measured by CSAT. - Demonstrate your unique problem-solving abilities, provide solutions that exceed customers' expectations. - Contribute to implementing processes, tools, and systems to improve customer success delivery (e.g., live chat). - Identify opportunities to improve established business metrics to drive efficiencies and improve the customer experience. - Develop a deep understanding of the business - our key metrics, drivers for growth and participate in formulating our overall service and sales strategy. - Champion the customer view; always look for ways to improve the customer experience, remove pain points, champion product and service opportunities, increase engagement and retention. - Take ownership of customer inquiries, partnering with the appropriate team members, and providing updates to the customer along the way for the best possible customer experience. - Take inbound calls and digital requests from investors and respond accordingly to create a memorable experience by actively seeking out ways to WOW. - Anticipate additional questions/needs based upon previous interactions and provide insights to proactively provide support to investors. - Contribute to a fun and inspiring work environment. - Work Schedule: 8-7p EST Saturday-Tuesday upon 90 days in role; Flexibility available for the ideal candidates. Qualifications - Recent College graduate BA/BS degree 0-1 years experience or 3+ years recent experience in a similar role (preferably in Financial Customer Service). - Experience with CRM systems (i.e. Hubspot, Intercom & AirCall) is a bonus. - Experience in real estate and/or finance. - Bilingual (English / Spanish) is a bonus, but not required. - Keep updated by learning from our own content and other relevant sources (i.e. Groundfloor Blog, Internal Knowledge Base).

Role Description Groundfloor is seeking a Senior Software Engineer to join a dynamic development team focused on building and optimizing the user experience and growth funnels for our alternatives investment platform. We are a remote-first environment and value strong collaboration and teamwork to solve complex engineering and business challenges. As a Senior Software Engineer, you will be a vital part of a full-stack development pod, contributing across our mobile app (React Native), web application (Vue.js), and our backend services (Ruby). Your work will be crucial in delivering features that drive investor adoption, engagement, and retention on the platform. This job might be for you if: - You thrive in a full-stack environment, comfortably navigating between mobile, web, and backend development. - You enjoy solving challenging engineering problems that directly impact our business goals of growth and user acquisition. - You embrace working closely with product, design, and marketing teams to turn high-level goals into technical solutions. - You are a proactive problem-solver who takes ownership of features from conception through deployment. A day in the life: - Design, develop, test, and deploy new features and enhancements across our mobile (React Native), web (Vue.js), and backend (Ruby) platforms, with a focus on improving the investor journey. - Collaborate with the Growth and Marketing teams to implement and optimize technical solutions for user acquisition, including A/B testing frameworks and funnel optimization. - Participate in code reviews, technical design sessions, and mentorship of junior team members. - Manage and maintain robust integrations with third-party marketing and analytics platforms. - Contribute to the continuous improvement of our development processes, performance, and code quality. Qualifications - 5+ years of professional software development experience. - Strong proficiency in full-stack development, including mobile and web application architecture. - Expertise in one or more of our primary technologies: React Native, Vue.js. - Expertise with Ruby and/or Typescript. - Deep understanding of database modeling, query optimization, and strong SQL proficiency (Postgres experience is a strong plus). - Excellent communication skills and ability to articulate complex technical ideas to non-technical stakeholders. - Experience with agile development methodologies and modern CI/CD practices. - A strong track record of shipping high-quality, performant production code. Requirements - Experience with marketing technology integrations, specifically related to user acquisition, attribution tracking, and deep linking. - Familiarity with Docker, k8s, and AWS. - Familiarity with Customer Data Platforms (CDPs) like Segment and supporting analytics frameworks. - Prior experience in FinTech or the investment industry is a plus, but not required.