Role Description Regional field service management responsibility which includes but not limited to: - Alignment with regional sales managers to provide localized service support - Customer site visits - Defusing tense situations - Application evaluations - Contracted service provider relationships and recruitment - On the job training for contracted service providers - Start-up and commissioning of product - Field conversions - Quality and engineering liaison regarding product issues - Manufacturing and product engineering field support - New product development and reliability projects This position requires up to 80% travel to support assigned territory. Responsibilities - Travel 80% to support and maintain assigned region (States include - NM, AZ, CA, CO, ID, UT, NV, WY, MT, WA and OR) - Aligned with Regional Sales managers to provide localized service support - Direct investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products - Maintain customer relationships during customer investigations - Recruit, train and sustain contracted service providers for adequate service coverage in the market - Work closely with National Service Department to develop and maintain the service provider network - Access training needs, skill levels and identify training opportunities for service providers - Maintain relationships with Reps and provide clear guidance on company policies, processes, and procedures - Negotiate validated labor claims with Reps & non-CSP’s - Communicate with manufacturing, quality assurance, sales, and engineering to resolve customer complaint issues - Record, analyze, and inform concerned associates of production quality assurance, and sales departments of status and disposition of customer complaints and claims - Utilize interpersonal skills to communicate professionally at all levels within the operational customer/supplier environment Additional Responsibilities - Provide written technical engineering reports of projects that incorporate the complete understanding of an integrated Water Heating System - Provide technical and service assistance to Company customers via telephone contact - Perform field service on all Company products as required - Assist in preparation of Technical Service Bulletins to provide product related information to the field - Mentor and develop new Field Service Engineers/technicians - Provide site inspection, start-up and conversion coordinator back up as needed - Utilize statistical tools and techniques to analyze product and component field failures and warranty data to report recommendations - Provide VOC data and work with our product engineering department for reliability testing and new product testing - Participate with reliability engineering to identify test sites, assist in monitoring and reporting test data for the projects - Actively participate in corrective and preventative action teams across the business - Serve as a liaison with customers to assure prompt responsive action to any quality issue as necessary - Develop, sustain, and continuously improve field service engineering processes to assure the quality of service to the customer - Assist Legal Dept and Risk management on claims and site evaluations - Assist other departments as needed - Perform any other activities as needed or as directed Qualifications - Bachelor's Degree in related field. Will consider those with an associate degree in technical related field and equivalent experience - 5+ years related work experience - 5+ years HVAC/Plumbing/Mechanical related experience - Trade Certification, such as Certified Quality Engineer, EPA608, NATE preferred - Proficiency with computers and programs, specifically Microsoft Office software, SalesForce, SAP - Proficient customer service experience - Demonstrated experience in Electrical or Mechanical aptitudes, and HVAC systems - Demonstrated experience in Control Systems (PLCs) and Building Integration Systems preferred - Possess a general understanding of local, state, and national codes/regulations - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists - Ability to work independently and as a team to meet deadlines and goals - Demonstrated comprehension of electrical systems, low voltage, high voltage, single and three phase systems - Demonstrated comprehension of gas supply systems (Natural/Propane) and regulation - Demonstrated comprehension of #2 fuel oil and delivery systems - Demonstrated comprehension of water supply systems, pressure boosting systems, regulation, piping scenarios, etc. - Demonstrated comprehension of HVAC and refrigeration systems Benefits - Competitive base salary - Comprehensive benefits plans which include medical and dental insurance - Company-sponsored life insurance - Retirement security savings plan - Short- and long-term disability programs - Tuition assistance

Role Description Regional field service management responsibility which includes but not limited to: - Alignment with regional sales managers to provide localized service support - Customer site visits - Defusing tense situations - Application evaluations - Contracted service provider relationships and recruitment - On the job training for contracted service providers - Start-up and commissioning of product - Field conversions - Quality and engineering liaison regarding product issues - Manufacturing and product engineering field support - New product development and reliability projects This position requires up to 80% travel to support assigned territory. Responsibilities - Travel 80% to support and maintain assigned region (States include - NM, AZ, CA, CO, ID, UT, NV, WY, MT, WA and OR) - Aligned with Regional Sales managers to provide localized service support - Direct investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products - Maintain customer relationships during customer investigations - Recruit, train and sustain contracted service providers for adequate service coverage in the market - Work closely with National Service Department to develop and maintain the service provider network - Access training needs, skill levels and identify training opportunities for service providers - Maintain relationships with Reps and provide clear guidance on company policies, processes, and procedures - Negotiate validated labor claims with Reps & non-CSP’s - Communicate with manufacturing, quality assurance, sales, and engineering to resolve customer complaint issues - Record, analyze, and inform concerned associates of production quality assurance, and sales departments of status and disposition of customer complaints and claims - Utilize interpersonal skills to communicate professionally at all levels within the operational customer/supplier environment Additional Responsibilities - Provide written technical engineering reports of projects that incorporate the complete understanding of an integrated Water Heating System - Provide technical and service assistance to Company customers via telephone contact - Perform field service on all Company products as required - Assist in preparation of Technical Service Bulletins to provide product related information to the field - Mentor and develop new Field Service Engineers/technicians - Provide site inspection, start-up and conversion coordinator back up as needed - Utilize statistical tools and techniques to analyze product and component field failures and warranty data to report recommendations - Provide VOC data and work with our product engineering department for reliability testing and new product testing - Participate with reliability engineering to identify test sites, assist in monitoring and reporting test data for the projects - Actively participate in corrective and preventative action teams across the business - Serve as a liaison with customers to assure prompt responsive action to any quality issue as necessary - Develop, sustain, and continuously improve field service engineering processes to assure the quality of service to the customer - Assist Legal Dept and Risk management on claims and site evaluations - Assist other departments as needed - Perform any other activities as needed or as directed Qualifications - Bachelor's Degree in related field. Will consider those with an associate degree in technical related field and equivalent experience - 5+ years related work experience - 5+ years HVAC/Plumbing/Mechanical related experience - Trade Certification, such as Certified Quality Engineer, EPA608, NATE preferred - Proficiency with computers and programs, specifically Microsoft Office software, SalesForce, SAP - Proficient customer service experience - Demonstrated experience in Electrical or Mechanical aptitudes, and HVAC systems - Demonstrated experience in Control Systems (PLCs) and Building Integration Systems preferred - Possess a general understanding of local, state, and national codes/regulations - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists - Ability to work independently and as a team to meet deadlines and goals - Demonstrated comprehension of electrical systems, low voltage, high voltage, single and three phase systems - Demonstrated comprehension of gas supply systems (Natural/Propane) and regulation - Demonstrated comprehension of #2 fuel oil and delivery systems - Demonstrated comprehension of water supply systems, pressure boosting systems, regulation, piping scenarios, etc. - Demonstrated comprehension of HVAC and refrigeration systems Benefits - Competitive base salary - Comprehensive benefits plans which include medical and dental insurance - Company-sponsored life insurance - Retirement security savings plan - Short- and long-term disability programs - Tuition assistance

• The Workday Reporting & Integrations Lead is responsible for driving the design, development, and governance of Workday integrations and reporting solutions. • Lead the design, development, testing, and deployment of inbound and outbound integrations across Workday HCM, Financials, and third-party systems. • Troubleshoot integration failures, resolve data transmission issues, and coordinate with external vendors to ensure seamless data exchange. • Lead stakeholder discussions and report rationalization sessions to understand and optimize reporting requirements. • Design, build, and maintain complex Workday reports, including Advanced, Matrix, Composite, and BIRT reports.

Role Description As a Senior Commercial Operations Manager in STERIS' Workflow Solutions group, you will be the primary strategy owner of the Workflow Solutions portfolio for GPOs and identified Health Systems in North America. In this strategic role, you will partner closely with their IDN, GPO and Corporate Account internal partners with a focus on revenue growth, margin improvement or retention along with managing our contract position and commercial relationship for the Workflow Solutions portfolio. Additionally, a person in this role will work in global markets (LATAM, EMEA and APAC) in order to guide and support development of region and country product requirements, commercial strategies, and the tactical execution of growing the Workflow Solutions products portfolio for STERIS. What you'll do as a Sr Commercial Manager - Drive the SPM-based collaborative selling program working across all global commercial teams and provide Senior Leadership direction in all joint sales opportunities towards meeting established goals and meet Customers’ needs. - Identify and execute GPO agreements where advantageous to the business. - Establish and maintain MSAs with health systems to advance growth, defend revenue, and maintain or improve margin. - Map competitive and regulatory environment in OUS regions for product definition, enhancement roadmap and development justification. - Develop global strategy for Workflows Solutions in LATAM, EMEA, and APAC in partnership with senior leadership. - Guide and train commercial global commercial teams on Workflow Solutions products and sales strategies to drive growth. - Support regional and local Commercial teams in applied product knowledge, sales strategies, and product demo delivery. - Provide consolidated and continuous product enhancement feedback to NA Marketing team to ensure global competitiveness. - Monitors and reports global market trends to appropriate STERIS employees and implements appropriate region sales and marketing strategies to capitalize on all opportunities. - Partners with marketing to provide expertise and guidance on trends in software solutions and synergistic opportunities in the global healthcare market and incorporate relevant products into future product offerings. Qualifications - A Bachelor’s degree in an applicable field is strongly recommended. - 10+ years of work experience, preferably in healthcare or medical environments related to sterile processing, OR, IT, system implementation, and/or project management arenas. - 5-8 years sales leadership / business development experience with progressively increasing responsibility. - Specific asset management experience related to software sales to Sterile Processing Departments and customer’s management and leadership teams. - Demonstrated experience selling to SPD, OR and other clinical and financial stakeholders. - Demonstrated success selling products and services with a demonstrable ROI component. - A proven track record of successful sales leadership in the healthcare or medical field. - Strong people leadership experience with the ability to lead, motivate and influence a team of sales consultants and/or sales leaders. - Established and demonstrated ability to develop and maintain key Customer relationships. - Strong ability to influence others, develop partnerships, close sales, and work in a collaborative manner. - Demonstrated ability to develop and execute sales strategy with an emphasis on effectively working collaboratively with other commercial teams and implementing a plan to meet strategic objectives through leading a team of sales professionals. - Demonstrated history of influencing product design, capabilities and value proposition to effectively compete. - Demonstrated ability to evaluate competitive threats and position products and services in a differentiated and compelling manner. - Demonstrated success in selling into different markets with unique requirements and determinants for vendor selection. - Professional level written and oral communication skills. - Strong and effective negotiation skills. - Excellent organization, prioritization, and time management skills. - Effective analytical and problem-solving abilities. Working Conditions - Home Based - Domestic Travel Required Benefits - Pay range for this opportunity is $124,737.50 - $161,425.00. - This position is eligible for bonus participation. - STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits