A. O. Smith Corporation

Role Description Regional field service management responsibility which includes but not limited to: - Alignment with regional sales managers to provide localized service support - Customer site visits - Defusing tense situations - Application evaluations - Contracted service provider relationships and recruitment - On the job training for contracted service providers - Start-up and commissioning of product - Field conversions - Quality and engineering liaison regarding product issues - Manufacturing and product engineering field support - New product development and reliability projects This position requires up to 80% travel to support assigned territory. Responsibilities - Travel 80% to support and maintain assigned region (States include - NM, AZ, CA, CO, ID, UT, NV, WY, MT, WA and OR) - Aligned with Regional Sales managers to provide localized service support - Direct investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products - Maintain customer relationships during customer investigations - Recruit, train and sustain contracted service providers for adequate service coverage in the market - Work closely with National Service Department to develop and maintain the service provider network - Access training needs, skill levels and identify training opportunities for service providers - Maintain relationships with Reps and provide clear guidance on company policies, processes, and procedures - Negotiate validated labor claims with Reps & non-CSP’s - Communicate with manufacturing, quality assurance, sales, and engineering to resolve customer complaint issues - Record, analyze, and inform concerned associates of production quality assurance, and sales departments of status and disposition of customer complaints and claims - Utilize interpersonal skills to communicate professionally at all levels within the operational customer/supplier environment Additional Responsibilities - Provide written technical engineering reports of projects that incorporate the complete understanding of an integrated Water Heating System - Provide technical and service assistance to Company customers via telephone contact - Perform field service on all Company products as required - Assist in preparation of Technical Service Bulletins to provide product related information to the field - Mentor and develop new Field Service Engineers/technicians - Provide site inspection, start-up and conversion coordinator back up as needed - Utilize statistical tools and techniques to analyze product and component field failures and warranty data to report recommendations - Provide VOC data and work with our product engineering department for reliability testing and new product testing - Participate with reliability engineering to identify test sites, assist in monitoring and reporting test data for the projects - Actively participate in corrective and preventative action teams across the business - Serve as a liaison with customers to assure prompt responsive action to any quality issue as necessary - Develop, sustain, and continuously improve field service engineering processes to assure the quality of service to the customer - Assist Legal Dept and Risk management on claims and site evaluations - Assist other departments as needed - Perform any other activities as needed or as directed Qualifications - Bachelor's Degree in related field. Will consider those with an associate degree in technical related field and equivalent experience - 5+ years related work experience - 5+ years HVAC/Plumbing/Mechanical related experience - Trade Certification, such as Certified Quality Engineer, EPA608, NATE preferred - Proficiency with computers and programs, specifically Microsoft Office software, SalesForce, SAP - Proficient customer service experience - Demonstrated experience in Electrical or Mechanical aptitudes, and HVAC systems - Demonstrated experience in Control Systems (PLCs) and Building Integration Systems preferred - Possess a general understanding of local, state, and national codes/regulations - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists - Ability to work independently and as a team to meet deadlines and goals - Demonstrated comprehension of electrical systems, low voltage, high voltage, single and three phase systems - Demonstrated comprehension of gas supply systems (Natural/Propane) and regulation - Demonstrated comprehension of #2 fuel oil and delivery systems - Demonstrated comprehension of water supply systems, pressure boosting systems, regulation, piping scenarios, etc. - Demonstrated comprehension of HVAC and refrigeration systems Benefits - Competitive base salary - Comprehensive benefits plans which include medical and dental insurance - Company-sponsored life insurance - Retirement security savings plan - Short- and long-term disability programs - Tuition assistance

Role Description Regional field service management responsibility which includes but not limited to: - Alignment with regional sales managers to provide localized service support - Customer site visits - Defusing tense situations - Application evaluations - Contracted service provider relationships and recruitment - On the job training for contracted service providers - Start-up and commissioning of product - Field conversions - Quality and engineering liaison regarding product issues - Manufacturing and product engineering field support - New product development and reliability projects This position requires up to 80% travel to support assigned territory. Responsibilities - Travel 80% to support and maintain assigned region (States include - NM, AZ, CA, CO, ID, UT, NV, WY, MT, WA and OR) - Aligned with Regional Sales managers to provide localized service support - Direct investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products - Maintain customer relationships during customer investigations - Recruit, train and sustain contracted service providers for adequate service coverage in the market - Work closely with National Service Department to develop and maintain the service provider network - Access training needs, skill levels and identify training opportunities for service providers - Maintain relationships with Reps and provide clear guidance on company policies, processes, and procedures - Negotiate validated labor claims with Reps & non-CSP’s - Communicate with manufacturing, quality assurance, sales, and engineering to resolve customer complaint issues - Record, analyze, and inform concerned associates of production quality assurance, and sales departments of status and disposition of customer complaints and claims - Utilize interpersonal skills to communicate professionally at all levels within the operational customer/supplier environment Additional Responsibilities - Provide written technical engineering reports of projects that incorporate the complete understanding of an integrated Water Heating System - Provide technical and service assistance to Company customers via telephone contact - Perform field service on all Company products as required - Assist in preparation of Technical Service Bulletins to provide product related information to the field - Mentor and develop new Field Service Engineers/technicians - Provide site inspection, start-up and conversion coordinator back up as needed - Utilize statistical tools and techniques to analyze product and component field failures and warranty data to report recommendations - Provide VOC data and work with our product engineering department for reliability testing and new product testing - Participate with reliability engineering to identify test sites, assist in monitoring and reporting test data for the projects - Actively participate in corrective and preventative action teams across the business - Serve as a liaison with customers to assure prompt responsive action to any quality issue as necessary - Develop, sustain, and continuously improve field service engineering processes to assure the quality of service to the customer - Assist Legal Dept and Risk management on claims and site evaluations - Assist other departments as needed - Perform any other activities as needed or as directed Qualifications - Bachelor's Degree in related field. Will consider those with an associate degree in technical related field and equivalent experience - 5+ years related work experience - 5+ years HVAC/Plumbing/Mechanical related experience - Trade Certification, such as Certified Quality Engineer, EPA608, NATE preferred - Proficiency with computers and programs, specifically Microsoft Office software, SalesForce, SAP - Proficient customer service experience - Demonstrated experience in Electrical or Mechanical aptitudes, and HVAC systems - Demonstrated experience in Control Systems (PLCs) and Building Integration Systems preferred - Possess a general understanding of local, state, and national codes/regulations - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists - Ability to work independently and as a team to meet deadlines and goals - Demonstrated comprehension of electrical systems, low voltage, high voltage, single and three phase systems - Demonstrated comprehension of gas supply systems (Natural/Propane) and regulation - Demonstrated comprehension of #2 fuel oil and delivery systems - Demonstrated comprehension of water supply systems, pressure boosting systems, regulation, piping scenarios, etc. - Demonstrated comprehension of HVAC and refrigeration systems Benefits - Competitive base salary - Comprehensive benefits plans which include medical and dental insurance - Company-sponsored life insurance - Retirement security savings plan - Short- and long-term disability programs - Tuition assistance

Role Description The Regional Sales Manager (RSM) role specializes in business development by growing A. O. Smith Water Treatment’s customer base and developing current customers via in-field support, training, and coaching of best practices. The RSM is to be a trusted advisor to our customers for all facets of their business from lead generation to post sale support. The RSM will leverage A. O. Smith Water Treatment’s resources and value-added programs to drive success and loyalty within their assigned market and gather voice of customer feedback to assist in the creation of new programs and solutions to tackle future water or business challenges. The RSM will exclusively focus and work within A. O. Smith Water Treatment’s Wholesale Channel and support the specific brands aligned to that channel. This position can be located in any of the following states: PA, NJ, NY, VT, NH, MA, RI, CT, ME. Responsibilities - Work with the National Sales Channel Manager to understand initiatives and develop a plan of action that supports the goals of the territory. - Develop a strong understanding of Water-Right, Master Water Conditioning and AO Pro products and applications. - Call on users and prospective users of water treatment products to influence the purchases of A. O. Smith Water Treatment’s equipment and services. - Support existing customers and attract new prospects with on-site technical and resource trainings. - Attend and support industry and customer events in your assigned region. - Meet sales and expense objectives outlined in the annual budget. - Assist with properly applying and trouble-shooting water treatment solutions and provide in-field support when needed. - Take part in monthly reviews and planning sessions to gauge progress, overcome challenges and review opportunities. - Follow up on leads, inquiries, and customer issues in a timely manner. Qualifications - 3 years of residential water treatment related experience desired. - WQA Certification is a plus. - Travel 75% of the time. - Prior work experience for a water-related or water-adjacent business or industry is a plus. - Excellent verbal and written communication skills with proficiency in Microsoft Office – Word, Excel, PowerPoint, Outlook, Teams and Zoom. - Technical aptitude and strong business acumen. - Comfortable and willing to speak on camera (Zoom, Teams) and to live groups. - Valid driver’s license and own a vehicle capable of supporting travel efforts throughout territory. - Ability to plan, meet timelines, handle multiple tasks and work collaboratively. - Goal oriented with proven success in exceeding targets. - Proven ability to manage time and workload from a remote/home based office. Education - Bachelor's Degree. Benefits - Competitive compensation package and comprehensive benefits plans which include medical and dental insurance. - Company-sponsored life insurance. - Retirement security savings plan. - Short- and long-term disability programs. - Tuition assistance.

Role Description The Regional Manager (RM) is the principal liaison between the DSM's (District Sales Representatives), MR's (Manufacturer’s Representatives) and the company. The RM is responsible directly to the Northern/Southern Sales Manager (NSM/SSM) and indirectly to Vice President of Sales (VPS). Manages sales activities of organization by performing the following duties personally or through subordinate supervisors. - Plan, direct, and monitor the activities of a sales team within a specified region to achieve established sales targets. - Manage the day-to-day activities of a regional sales force to implement the organization's overall sales strategy for an assigned region. - Monitor the performance of the sales teams or branches within the region and re-allocate resources to improve overall results. - Contribute to the development of sales, marketing, customer retention, advertising, pricing, and distribution strategies for the region. - Oversee sales support activities such as sales administration, customer service, distribution, invoicing, and credit and collections to ensure that customer orders are processed, dispatched, invoiced, and paid accurately and on time. - Coach sales representatives on the technical aspects of the organization's products and services; on marketing campaigns and sales promotions; and on sales techniques, procedures, and standards that will help them achieve their sales targets. - Other responsibilities may be assigned as needed. Qualifications - Minimum of 5 years related work experience within the plumbing and HVAC industry with potential previous knowledge of the gas and electric water heating business. - 4-5 years of Supervisory/Leadership experience. - Experience in sales or new business development with a focus on building strong relationships with rep agencies and distributors. - Experience implementing professional services and serving as "face of the factory" with customers. - Ability to travel as required and manage a territory as one's own business a strong plus. - Proficiency in MS Office Products is required. Experience in Salesforce CRM is a plus. Requirements - Bachelor's Degree in Business Management. Benefits - Competitive compensation package and comprehensive benefits plans which include medical and dental insurance. - Company-sponsored life insurance. - Retirement security savings plan. - Short- and long-term disability programs. - Tuition assistance. ADA Statement & EEO Statement In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Company / Location Information A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom. Primary Function The Territory Sales Manager will be responsible for developing, implementing, managing, and maintaining the business plan and sales strategies for our premium line of high efficiency water heating products within their assigned area. This role involves managing the activities of the Representative Agencies within the territory, and direct contact with various plumbing industry related customers, shows, and events. The candidate will collaborate with the National Sales Manager and Regional Sales Managers to create and execute strategies to drive specification, adoption, and sales of high efficiency water heating products, with a primary focus on Heat Pump, Condensing Tank, and Tankless technologies. The customer base will encompass Large and Small Plumbing and HVAC Contractors, Private Equity Contractors, Contractor Groups and Associations, National to Custom Home Builders, local and national Distribution companies, and others. The position requires managing existing and established territories and accounts, while driving growth and market share acquisition. Responsibilities - Develop and execute a comprehensive sales plan in collaboration with National and Regional Management Team, outlining key objectives, target markets, and tactics to implement and monitor sales strategies to ensure alignment, effectiveness, and efficiency within Territory, Region, and Super Region. - Coordinate with National and Regional Manager while working in tandem with Representative Agencies Sales Teams to execute tactical plans daily, calling upon groups with focus upon Residential New Construction and Repair and Remodel Contractors. - Develop, Implement, Measure, and Report High Efficiency Product Specification, Installation, Repair, and Sales Training Programs to drive adoption of Heat Pump, Condensing Tank, and Tankless water heating technologies. - Develop, implement, and monitor sales targets to lead Representative Agency members to achieve goals through tactical plan implementation. - Identify and pursue new business opportunities within the territory to expand market sales and share through relationships, tools, and technologies including Dodge or other information service platforms. - Cultivate and maintain strong relationships with existing customers, distribution branch teams and contractors to maximize sales opportunities and customer loyalty. - Measure training and results by customer to ensure adoption, specification, knowledge base, and product market share position. - Monitor, analyze, and share performance metrics to develop plan improvements. - Research and identify new potential customers and market opportunities. - Provide timely and effective solutions aligned with customer needs. - Collaborate with Marketing and Product Development to ensure brand consistency and customer requirements. - Remain updated on new product launches, competitors, and industry trends, ensuring the Sales team remains informed. - Prepare quarterly and annual sales reviews and forecasts. Qualifications - 5 years of Sales experience - Bachelor's degree in business, marketing, or a related field. - Proven record of exceeding sales targets and developing long-term relationships. - Proven experience with plumbing contractors, construction trade, homebuilders, manufacturers' representatives, and wholesale distribution preferred. - History of results and a problem-solving orientation. - Strong analytical skills. - Excellent written and verbal communication skills. - Ability to present well and successfully manage the negotiation process. - Proven and demonstrated leadership ability. - A self-starter with strong independent work skills, prioritizing activities, and understanding opportunity costs. - Ability to thrive and work in a fast-paced team environment. - Sound technical understanding of plumbing and/or mechanical products. - Proficiency with Microsoft Office, Salesforce, and other sales tools. Preferred Requirements and Skills/Experience Preferences - Work experience in Sales within the Plumbing related industry. - Experience in a high performance, customer facing and focused sales team. - Demonstrable experience in meeting customer requirements. - Strong customer service attitude with excellent negotiation skills. - Persuasive communication and team management skills. - Analytical and organizational skills with a problem-solving attitude. - Ability to lead and motivate team members, customers, and others. - Ability to understand and analyze sales performance metrics. - Outstanding communication, presentation, and leadership skills. - Excellent organizational and time management skills. - Knowledge of CRM software and Microsoft Office Suite - Availability to travel within territory as needed. Education Bachelor's Degree in Business Management We Offer Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance. #LI-AO #LI-Remote #Appcast ADA Statement & EEO Statement In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Company / Location Information A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom. Please Note: At this time, we are unable to provide visa sponsorship for this role. Candidates must be authorized to work in the United States without sponsorship now or in the future. Primary Function The Data Governance Lead is responsible for creating and ensuring adherence to data governance policies, standards, practices, and procedures. The Data Governance Lead will play an integral role in defining data governance in support of business and data strategy initiatives. The incumbent will work closely with process teams, systems integrators, and developers to identify requirements and define governance solutions for all data areas. This role will be part of a cross-functional team for data governance spanning metadata management, regulatory compliance, data quality, and data security initiatives to help implement governance processes across our data ecosystem. You will directly contribute to the success of our data strategy by working cross-functionally with data, legal, marketing, engineering, information security, operations, back-end services, and front-end technology teams to drive our governance strategy across our global footprint ensuring quality data that is both secure and compliant with internal and external guidelines Responsibilities - Establish, lead, and mature Executive, Enterprise, and Domain-Level Data Governance Councils, ensuring structured decision-making, policy enforcement, issue escalation, and measurable data quality improvements across business domains. - Support metadata management processes and standards across all data domains to ensure data integrity and standardization - Promote a culture of data governance by developing partnerships with data owners and stewards to promote data governance best practices - Represent the team in discussions with technical and business stakeholders globally as a subject matter expert on our toolkit and roadmap for data protection and consent management. - Understand business requirements, translating them into actionable specifications including how data should be governed - Help implement data governance performance and standards, while developing and implementing operating plans to achieve those standards via audits, automation and processes - Work with lines of business to identify and solve data integrity and quality issues, recommend data quality improvement opportunities, and establish metrics for tracking performance of critical data elements - Build Frameworks for Data Governance, Data Quality and Data Stewardship efforts - Provide data management and governance guidance and best practices for Modern technologies like Big Data and Cloud technologies. - Represent the team in discussions with technical and business stakeholders globally as a subject matter expert. - Help implement data governance performance and standards. - Work with lines of business to identify and solve data integrity and quality issues and recommend data quality improvement opportunities. Qualifications - Bachelor’s Degree in Information Technology, Computer Science, or related degree with IT Experience or professional related work experience can be substituted in lieu of degree. - 5+ years of total Data Governance and Business experience. Experience in a manufacturing environment is preferred. - 3+ years managing an enterprise-wide data quality program - Experience with enterprise Data Governance tools such as Informatica, IBM Cloud Pak for Data, or Collibra to support metadata management, lineage, cataloging, and workflow automation. - Knowledge of and alignment with the DAMA Data Management Body of Knowledge (DMBoK) framework to guide governance practices, processes, and standards. - Strong sense of ownership over deliverables, as this role will have end-to-end responsibilities for certain data products - Good skills and knowledge of facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency. ADDITIONAL QUALIFICATIONS: - Proven ability to lead through influence. - Strong understanding of data, data flows and how data supports various business processes in a manufacturing/supply chain environment - Understanding of data quality and data risk management, including understanding of standards, methods, processes, tools, and controls We Offer Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance. #LI-Remote #LI-AO ADA Statement & EEO Statement In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.