• Lead efforts in designing and implementing a global network infrastructure. • Play a key role in developing operational standards while addressing complex issues in routing and data center fabrics. • Ensure scalability, reliability, and security across a multi-vendor environment. • Collaborate with cross-functional teams to define data models and functional requirements. • Configure BGP and troubleshooting for complex peering relationships. • Implement new hardware platforms and network features within the automation framework. • Act as a subject matter expert and final point of escalation for production network issues. • Create and maintain clear documentation & procedures.

• Serving as the first point of defense for all network-related incidents, providing 24x7 network support for production and corporate network • Troubleshooting layer 1-3 issues and maintain WAN, BGP, ISIS, LAN, FHRP, VLAN, STP, etc. and related services • Proactively monitor production network health, assess potential risks and take mitigation actions to ensure quick service restoration • Deliver customer-centric support through multiple communication channels • Create and update standard operating procedures (SOPs) for network changes management, issue analysis and mitigation strategies • Install, configure and maintain various network hosts and services like routers, switches, firewalls, VPN endpoints • Perform network maintenances/upgrades (often during normal working hours, but sometimes during the evening or weekend) • Troubleshooting network issues and outages • Participate in global production and corporate network including edge, backbone, datacenter, POP, and content delivery network (CDN) infrastructure • Handle multiple vendor switch on various servers in dealing with hardware/software issues • Handle traffic, and any queries raised by ISP/Partners • Provide support for any incidents such as input errors, CRC, RMA etc.

• Manage assigned projects to completion with minimal supervision • Discover, propose, and execute improvements to better network systems across the enterprise • Identify and resolve escalated network-related issues in the LucidHealth network infrastructure • Monitoring network performance, security, and integrity • Implementing tools to reflect performance, downtime and alerting • Oversee the maintenance, recommendation and documentation of all network switches, routers, and firewalls, including applying upgrades along with configuration changes and troubleshooting software/hardware issues • Design and modify the network to meet the needs of new projects and solutions • Design, document, and delegate and/or configure and install software, servers, routers, and other network devices • Resolve escalated issues by troubleshooting cloud and local infrastructure • Design and automate tasks and monitor effectiveness • Mentor team members on technical issues • Mentor other functionalities within IT on the company’s architecture • Create, oversee and test security measures (e.g. access authentication and disaster recovery) • Communicate with users when needed • Maintain complete technical documentation • Ensure documentation and functional systems are kept up to date (IPAM, DNS etc) • Architect improvements to network performance, capacity, and scalability • Assist leadership in communications on outages, major changes as well as any adverse events • Work with vendors and third party hospital systems to arrange circuit, equipment and design delivery according to project plans.

Title: Network Services Engineer - Hybrid 60% Remote Location: Raleigh United States Job Description: What You'll Be Doing Join Wake County as a Network Services Engineer and Help Drive Innovation! The Wake County Information Technology Department is seeking an experienced Network Services Engineer to provide advanced technical support and leadership for the county's enterprise network infrastructure and its connected partner agencies. In this role, you will lead the design, implementation, integration and monitoring of network hardware, software and circuits that support Wake County's critical business systems. Additionally, you will be responsible for developing network designs that enhance disaster recovery and redundancy efforts, ensuring the secure and continuous operation of essential network services and business processes 24/7, including holidays. Essential Functions: - Monitor the performance of network hardware, software and data circuits, ensuring all network components are running on current firmware and/or IOS/COS release levels - Act as a project lead or team member for assigned tasks and projects - Develop strategies, technical direction and engineering solutions for enterprise-wide network services to meet key business needs - Assist other IT staff with network-related issues and provide second-level support to the helpdesk for areas managed or supported by the Network Team NOTE: This position has a 24-hour on-call requirement with the ability to be onsite at any Wake County location within 1 hour and 30 minutes and is 60% remote and 40% in-office. NOTE: A valid Driver's License and "safe" driving record is required. About Our Team Wake County Information Technology is in the heart of Raleigh's booming downtown, a part of the Research Triangle area. If you're a tech-guru, this is the place to be. Our team of smart, dedicated people is respected within our organization and recognized as leaders in the use of technology by the prestigious Center for Digital Government, regularly ranking in the top ten among counties with a population of 1 million or more. Our team members are our most valued asset and are treated as such with competitive salaries and top-notch benefits. We believe a good work/life balance helps people make better decisions, be more creative and enjoy coming to work. If you thrive in a highly collaborative, fast-paced, supportive environment, then you owe it to yourself to check us out. The Basics (Required Education and Experience) - Bachelors degree in Computer Science, Information Systems, Computer Engineering or a related field - Two years of experience in network design and administration - Six years of experience in network design and administration may be substituted for the combined education and experience requirements - Valid Driver's License and "safe" driving record - Equivalent education and experience are accepted - Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) The ideal candidate should have extensive experience in the following areas: Network Infrastructure Management: - Deploy, configure and maintain LAN/WAN routing, switching, firewalls and wireless systems (Preferred: Cisco) - Experience with DNS, DHCP, EIGRP, BGP and QOS Network Monitoring - Use tools like packet capture platforms, SolarWinds, PRTG, Cacti, Viavi Observer/Apex or Cisco Catalyst Center (DNA) to track performance and uptime Security & Compliance - Support firewall policies, VPNs, Intrusion Protection, segmentation, security hardening - (NAC) Network Access Control systems (Preferred: Cisco Identity Services Engine (ISE) Documentation - Maintain accurate network diagrams, inventories and change logs Wireless Infrastructure: - IEEE 802.11 standards - Cellular networks, including LTE, 4G, and 5G How Will We Know You're 'The One'? - Ability to identify issues, obtain relevant information, relate and compare data and identify alternative solutions - Knowledge of and ability to use effective approaches for choosing a course of action, developing appropriate solutions and reaching sound conclusions - Ability to take appropriate action based on available facts, constraints and anticipated consequences - Ability to oversee and coordinate projects and related activities, ensuring quality assurance, safety compliance, effective resource management and achievement of project objectives - Ability to plan, organize and manage project tasks, timelines, facilities, equipment, supplies and other resources to support successful project implementation - Ability to monitor environmental risks, maintain quality control standards and ensure project activities are effectively executed to achieve intended outcomes - Ability to understand customer technologies, resolve issues effectively and communicate clearly with internal and external customers - Ability to listen to symptom descriptions, analyze problems, respond effectively and provide constructive feedback to clients on issue resolution - • Ability to organize and manage tasks to ensure timely project completion and implement corrective actions when necessary About This Position Location: WCOB Raleigh, NC 27602 Employment Type: Regular Work Schedule: Mon - Fri 8:30am -5:15pm Hiring Range: 77,676 - 139,818 Commensurate with Experience Market Range: 77,676.00 - 139,818.00 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 6/9/2026 What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement What Makes Wake Great Consistently ranked high among the best places to live and work in America, Wake County is home to NC State University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes. In addition to being Wake County's seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina's most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. In Fall 2026, two at-large seats will be added for nine total commissioners. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County's FY2026 General Fund budget is approximately $2.1 billion, and the County has over 5,100 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.