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Skylight

We make consumer technology products for families: Skylight Frame & Skylight Calendar

Senior/Staff User Researcher

User ResearcherUser ResearcherFull TimeRemoteLeadTeam 11-50Since 2015H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

16 days ago

Salary

$150K - $203K / year

Seniority

Lead

No structured requirement data.

Job Description

Senior/Staff User Researcher

Skylight

Role Description At Skylight, user researchers play a critical role in planning, designing, and carrying out research activities with users to help teams gain a deep understanding of the people that use government services. This research informs policy, service, content, and interaction design so that government services work well for users and achieve policy intent. - Develop research plans (e.g., what methods to use) in alignment with the strategic context of the project - Find and connect with good user research participants - Apply a mix of quantitative and qualitative user research techniques (e.g., user interviews, contextual inquiry) to gain a greater understanding of user needs - Find and connect with research participants, including in a context shaped by privacy and security constraints around federal tax information - Translate research findings into service and product design hypotheses, then validate them through usability testing - Clearly communicate findings to internal and external collaborators, and maintain organized, well-written documentation throughout the research process - Guide the direction of the service, continually advocate for users, and help raise the research bar and mentor others across the team Qualifications - Ability to align user research activities with organizational strategy and objectives - Can correctly apply a wide range of user research methods at different stages of the product life cycle - Understand how to include all kinds of users in appropriate research activities to help teams deliver accessible services - Can turn research data into clear findings that inform decisions - Ability to lead research on a cross-functional, agile team and influence product, design, and policy direction - Experience setting research direction across multiple workstreams and mentoring other researchers (staff level) - Ability to work successfully within a professional services environment (e.g., can communicate effectively with clients) - Passionate about creating better public outcomes through great government services - A mindset and work approach that aligns with our core values - Ability to travel for work from time to time Requirements - All work must be conducted within the U.S., excluding U.S. territories. - You must be legally authorized to work in the U.S. now and in the future without sponsorship. - As a government contractor, you may be required to obtain a public trust or security clearance. - You must complete a company background check successfully. - Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute. Benefits - Medical insurance, dental insurance, vision insurance - Short-term and long-term disability insurance - Life and AD&D insurance - Dependent care FSA, healthcare FSA, health savings account - Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period - Flexible paid time off policy (generally around 25 days per year), plus 11 paid federal holidays - Up to 12 weeks paid time off for all eligible new birth, adoption, or foster parents - Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options - Business development / sales bonuses - Referral bonuses - Annual $2,000 allowance for professional development - Annual $750 allowance for tech-related purchases - Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more) - Dollar-for-dollar charity donation matching, up to $500 per year - Flexible, remote-friendly work environment - An environment that empowers you to unleash your superpowers for public good

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University of Washington logo

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This is a temporary position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: SEIU Local 925 - IHME About the UW Working at the University of Washington provides a unique opportunity to change lives &ndash; on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

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