Title: Call Center Nurse RN - Remote Location: Lafayette United States Job Description: Explore opportunities with Home Office, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together. As a Triage Nurse, you'll be an integral part of the interdisciplinary team and as such is responsible for the excellent delivery of care through triage calls after hours and on holidays. Must be available to work weekends. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Receive calls from patients and/or family members and respond appropriately and assess problems focusing on the delivery of high quality, patient-focused, compassionate care - Assess patient status and intervene as indicated by the patient's condition and established protocols - Timely and accurate documentation of calls received within the electronic medical records system including the processing of workflow associated with the clinical record - Knowledge of basic triage protocols and best practices to guide and address the needs of patients in a crisis situation - Coordinating with the agency on-call nurses to deliver high quality nursing care and schedule nursing assessments as required in a timely manner to meet the needs of the patients and families - Ensure appropriate education regarding all updates/processes in the electronic medical record, relative state and federal regulations, documentation processes and needs, etc. by attending mandatory educational offerings and in-services - Facilitates orientation of new personnel as assigned - Exhibits exemplary and timely communication skills when assessing or educating patients/caregivers, performing telephone triage, or collaborating with fellow healthcare professionals - Serves as a consistent example of dedication to patient advocacy, customer service, integrity, and superlative nursing practice You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualification: - Current, unrestrictive Registered Nurse licensed in all states of practice Preferred Qualifications: - Registered Nurse Compact licensure - 2+ years RN experience - 1+ years of direct patient care in a hospice, home health, or oncology setting - Ability to work flexible hours and independently - All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $33.00 to $49.50 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

• Assist future customers through the process of selecting the right system, products and services best suited for their lifestyle needs. • Identify key insights to customers needs and provide recommendations to help secure their home, family, pets, etc. • Follow SimpliSafe’s sales methodology to ensure the highest level of respect, trust, and loyalty with our future customers. • Perform customer follow-up activities including quotes, information requests, etc. • Properly collect and input customer information for proper customer identification. • Make recommendations of special promotions and affiliated partner’s products and services.

Role Description Responsible and accountable for all elements of the nursing process when providing and/or supervising direct patient care. Assumes responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care. Follows procedures per established policies and guidelines. Influences care outcomes by collaborating with members of the interdisciplinary team. The CCC Triage Nurse is a registered nurse responsible and accountable for provision of compassionate, direct patient care through the telephone triage system on a 24-hour basis. This nurse functions as an expert communicator over the telephone, providing timely, appropriate advice and/or guidance to Veterans who seek assistance with health care issues. Within the telehealth practice setting, key components in the nursing skill set include: - Spoken communication skills - Logical problem-solving skills - Critical thinking skills Responsibilities include the initiation and continuation of the nursing process. It is a complex role, requiring flexibility and independent decision making as well as multi-focal collaboration. The CCC Triage Nurse preferably has a minimum of two years of successful clinical nursing practice. He/she applies clinical knowledge in: - Illness - Disease prevention and wellness - Health risk assessment - Psychiatric mental health care and principles - Self-care management and health education The nurse uses telecommunication devices and clinical decision support tools/programs for application of the nursing process. Our team consists of RN and MSA nursing staff and Licensed Independent Providers. Qualifications - English Language Proficiency - Graduate of a school of professional nursing approved by the appropriate accrediting agency - Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth of the United States Requirements - Two years telephone triage experience - Experience in Emergency Room Nursing - History of proven successful remote work - Employees are responsible for having high speed internet that is compatible with working remotely - This position potentially requires flexibility in schedule and assignments Benefits - Competitive salary, regular salary increases, potential for performance awards - 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) - Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA - Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) - Work Schedule: Rotating PM/Night with rotating weekends and holidays - Remote: 100% within area - Relocation/Recruitment Incentives: Not authorized - Permanent Change of Station (PCS): Not authorized

Role Description To deliver excellent patient centered service while providing information regarding services to patients, hospitals, staff and community health care providers in a high-volume call center environment. Perform intake triage, appointment scheduling and other patient requests based on provider protocols and Florida Medical Clinic policies and procedures. Responsibilities - Answers assigned department/queue overflow calls, maintaining approved standards - Answers phones and assists callers - Follows tasking guidelines and provides accurate and complete information - Addresses Web Appointment Requests as assigned - Completes the end of day process - Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards - Maintains compliance with all Orlando Health policies and procedures - Performs all other duties as assigned Other Related Functions - Performs other incidental and related duties as required and assigned - Maintains an organized and clean work area - Participates in maintenance of clinical supplies Qualifications - High School Diploma or equivalent required - Two (2) years of related experience required. Relevant experience may include clerical customer service, call center / high volume phones (200 calls or more daily), physician office, insurance billing, or other health care related - Additional (1) year clinical experience (CMA, MA, CNA), or experience in a health care or hospitality-related industry working with a concierge-style or call center service model preferred - A working knowledge of medical terminology preferred - High level of general computer literacy required, may be demonstrated by successful experience with a variety of computer software packages and/or systems - Must have excellent interpersonal, customer service, and communication skills - Must be able to perform under stress when confronted with emergencies, critical, or unusual situations - Must be able to multi-task effectively, maintaining a high standard of patient focus while generalizing, evaluations, or decisions based on sensory or judgmental criteria Benefits - Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs - Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs - Financial & Retirement – Up to 5% employer match on retirement contributions - Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options - Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance