Communications Manager Locations - Voorhees Twp, NJ 08043, USA - Upper Providence Twp, PA 19460, USA - Indiana, USA Remote Job Category: Marketing Job Details The Communications Manager primary goal is to support patient growth, brand perception, and organizational alignment through strategic messaging, scalable content creation, and modern communications practices. Responsibilities include the development and management of internal and external communications across channels including social media, blog content, email, public relations, and internal communications. This role will partner closely with Marketing, Operations, Digital, and clinical leadership to develop messaging strategies and content that support Axia Women’s Health priorities. The Communications Manager will also help modernize the organization’s approach to content production through the thoughtful implementation of AI-enabled tools and workflows. Essential Functions External Communications & Content Strategy - Lead strategic thinking regarding messaging and content development across Marketing channels including blog, social media, e-mail, and patient-facing communications - Develop and maintain editorial calendars aligned to organizational priorities, seasonal initiatives, and patient acquisition opportunities - Partner with Digital Marketing to identify opportunities for content creation based on patient trends, search behavior, campaign performance, and SEO needs - Oversee the development of blog content, e-mail copy, patient education materials, and social content utilizing AI-enabled content generation tools as appropriate - Manage and monitor organic social media presence across Axia Women’s Health brands and channels - Collaborate with freelance creative resources to develop content assets and creative materials as required - Support website copy updates and messaging enhancements in partnership with Digital Marketing Internal Communications - Manage and execute internal communications initiatives including organizational newsletters, leadership messaging, town hall support, talking points, and other employee-facing communications - Help streamline and modernize internal communications practices to improve organizational effectiveness and reduce unnecessary communication burden - Partner with cross-functional stakeholders to ensure communication alignment across key initiatives and announcements Public Relations & Brand Support - Support reactive public relations needs in partnership with leadership and external agencies/resources as required - Support crisis communications needs in partnership with leadership, Operations, Legal, Compliance, and external partners as required - Assist in the development and coordination of messaging, talking points, and communication plans related to sensitive or time-sensitive organizational matters - Assist with the development of messaging and communications materials related to organizational initiatives, provider announcements, new services, and strategic priorities - Monitor brand voice and messaging consistency across communications channels AI & Process Innovation - Support the implementation and optimization of AI-enabled content generation tools and workflows across Marketing - Identify opportunities to improve content production efficiency while maintaining quality and brand standards - Assist in the development of scalable communications templates, processes, and playbooks Supervisory Responsibilities - May oversee interns, freelancers, agencies, or other external resources supporting content and communications initiatives Skills - Strong written and verbal communication skills - Exceptional copywriting and editing capabilities - Strong understanding of social media content and channel management - Familiarity with AI-enabled content generation platforms and workflows - Strong project management and organizational skills - Ability to manage multiple priorities and deadlines simultaneously - Collaborative cross-functional working style - Strong attention to detail - Ability to operate effectively in fast-moving or sensitive communications situations - Experience managing external vendors or freelance resources preferred Experience & Education - Degree in Marketing, Communications, Journalism, Public Relations, or related field - Minimum of 5 years relevant job experience - Experience supporting content strategy, communications, or social media management required - Healthcare or multi-location consumer services experience preferred Full Time Benefits Summary - Full time benefit-eligibility beginning the first of the month after starting with choice of multiple medical insurance plans. - Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more! - 401(k) company match. - Generous PTO offering with additional time off for volunteering - Axia-paid life insurance, short-term and long-term disability - Free counseling for colleagues and family members, including parents and parents-in-law - Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program Qualifications Education Required Bachelors or better in Marketing or related field.

• Manage communications projects from concept through publication, coordinating across internal teams and external partners to ensure deadlines are met and review processes are completed • Develop and implement systems and processes that improve communications workflows and coordination across teams • Continuously build expertise in prenatal-to-three policy and research topics to communicate effectively with internal and external stakeholders • Contribute creative and evidence-based suggestions for communications, marketing, and design strategy • Collaborate with the Senior Communications Specialist, Digital Marketing, to support the dissemination of communications products across the Center’s digital platforms • Work closely with Center staff to synthesize and translate complex research findings and policy analyses into clear, accessible communications for policymakers, practitioners, partners, and other external audiences • Support the development of communications products, including but not limited to: policy briefs and research summaries, reports and major publications, presentations and talking points, website copy and external communications, leadership briefing materials, communications materials supporting webinars and public events • Review and refine communications materials to ensure they are clear, accurate, and aligned with the Center’s messaging framework and editorial standards, and provide editorial guidance to staff to strengthen clarity, tone, and accessibility • Support the development and dissemination of the annual Prenatal-to-3 State Policy Roadmap and other major Center publications • Support media engagement related to Center research, publications, and policy announcements • Draft and edit press releases, media advisories, and other public-facing communications materials • Assist in preparing Center staff for media interviews and press briefings, including guidance on messaging and communications framing • Coordinate with the Communications Director on media inquiries and opportunities to elevate the Center’s work • Monitor relevant media coverage and identify opportunities to elevate the Center’s research and policy insights • Contribute to communications planning for major publications, events, and policy releases • Lead communications planning and promotion for Center webinars and virtual briefings, including messaging, promotional materials, and audience outreach • Coordinate with internal teams to support webinar communications and ensure messaging and promotional timelines align with event planning • Identify opportunities to strengthen storytelling and messaging around the Center’s research and policy work • Help ensure communications efforts remain coordinated and aligned across the organization

• Support collaboration and knowledge-sharing across the firm by project managing, drafting, proofreading, formatting, and producing high-quality digital newsletters. • Coordinate with colleagues across the firm to gather and refine content. • Review performance and recommend optimizations to both content and process based on feedback and analytics. • Coordinate firm-wide communications by gathering information, drafting, proofreading, and producing announcements via email, intranet, and town hall/meeting presentations, in alignment with the firm’s visual and writing brand standards. • Schedule and coordinate firm-wide meetings as needed. • Optimize intranet by regularly posting events and announcements, updating content and documents, coordinating with practice groups and departments to ensure accuracy, and testing functionality and new features. • Assist in maintaining editorial calendar and coordinating messaging schedules. • Manage and support a wide range of digital communications, including building, proofreading, publishing, optimizing, and/or tracking performance of marketing content on the firm’s website, social media, email channels, and third-party platforms, such as legal directories, event sites, and media outlets. • Coordinate the editorial production cycle by liaising with content writers and approvers, managing the editorial calendar, targeting content, optimizing by channel, providing quality review, responding to user feedback, and reviewing and communicating delivery success and results. • Assist in maintaining and optimizing the firm’s website by testing new features and logging bugs and potential enhancements. • Serve as a super user of the team’s project management tool. Maintain excellent knowledge of team processes for both internal and external communications and advise on how to leverage the PM tool to coordinate and achieve the team’s goals. • Support on data management and reporting within the tool. • Monitor key personnel updates across the firm and communicate to team members when marketing material updates are required. • Manage contact data in the firm’s email client to improve integrity and support email deliverability.

• Teach FRO teams how to develop a media and communications strategy – Help FRO teams build a real communications strategy — audience mapping, outcome prioritization, content and channel planning. You facilitate; they build. They leave with something they own and can act on. • Coach FRO CEOs and scientific leaders on media readiness – Prepare FRO leaders to talk to journalists, find their public voice, and think through their Q&A before they're in the room. Some will ask for this; some will need a nudge. You make the coaching genuinely useful, you know when to push, and you know when to stand down. • Serve as the primary communications resource for FRO teams – Be the first call when an FRO has a communications question, need, or problem. Help them think clearly about what they're trying to accomplish. Connect them to curated vendor and consultant resources. Review anything that carries Convergent's or a funder's name before it goes out. • Curate and manage the external vendor and consultant network – Build and maintain Convergent's roster of vetted communications vendors — PR firms, video producers, designers, science writers — and help FRO and Convergent leadership navigate it when they need execution support. This isn't about agencies on retainer; it's about a lean, responsive network that can be accessed on demand. • Own Convergent's internal and FRO-facing communications – Run the newsletter, the FRO update digest, and the internal knowledge base. Keep these consistent, current, and increasingly automated — and build the systems that make them sustainable as the portfolio grows. • Manage Convergent's owned digital channels – Keep the website current, coordinate social media, and manage the editorial calendar for the Convergent blog and announcements. Serve as the day-to-day internal contact for external web development and multimedia vendors. • Coordinate press and media for FRO and Convergent announcements – Manage the logistics of press releases, media briefings, and launch announcements. Support executive and FRO CEO media preparation. Maintain relationships with external PR vendors for outbound media work, with clear judgment about where agency value is real and where it isn't. • Protect the Convergent brand across the portfolio – Ensure external communications carrying Convergent's name or a funder's name meet quality and messaging standards. Part quality control, part relationship-building — you're the person who knows what's going out and flags what needs a second look. • Leverage AI to scale your reach – Use AI tools for newsletter generation, content summarization, and workflow automation. Help build systems that let Convergent's communications function scale with the portfolio without scaling headcount proportionally.