• Manage customer onboarding projects from kickoff through activation using established onboarding processes and implementation standards. • Serve as the primary customer contact throughout onboarding, maintaining consistent communication and strong customer experience standards. • Coordinate onboarding project plans, timelines, milestones, and customer deliverables. • Help maintain customer momentum by following up on action items, reinforcing timelines, and driving milestone completion. • Track onboarding progress and maintain accurate project documentation across Salesforce, GuideCX, and operational systems. • Support onboarding quality by coordinating configuration tasks, data collection, testing activities, and launch readiness preparation. • Identify project risks, delays, or blockers early and escalate concerns appropriately. • Partner cross-functionally with Sales, Product, Engineering, Data Migration, Support, Education, and Customer Success teams to help resolve customer needs and onboarding dependencies. • Maintain strong organizational discipline across a portfolio of onboarding projects while balancing competing priorities. • Contribute ideas and feedback to improve onboarding processes, customer experience, and operational efficiency. • Participate in onboarding enablement, coaching, and continuous learning opportunities.

• Full-cycle onboarding of corporate accounts in Tier 1–3 banks, EMIs, and crypto exchanges globally • Managing 10+ parallel onboarding processes simultaneously across different stages • Leading end-to-end KYC, KYB, and AML processes including complex annual reviews and ad-hoc compliance inquiries • Building and maintaining direct relationships with bank RMs and compliance officers • Proactively identifying new payment solutions and alternative banking rails for gambling and corporate crypto needs • Supporting Legal and Finance teams with Substance requirements across the holding structure • Monitoring the EMI landscape and shifting risk appetite in key jurisdictions

Role Description We are looking for a Transformation Specialist to support projects, learning activities and field based collaborations across agriculture and food systems. This role is suited to someone who enjoys spending time close to operational realities. Someone curious about how farms, food businesses, kitchens, cooperatives and local initiatives function in practice and how improvement happens over time. You will contribute to projects involving: - Farms and agricultural producers - Food processing and value added operations - Restaurants, hotels and HORECA environments - Cooperatives and local initiatives - Rural development and food system projects Much of our work involves observation, collaboration and practical problem solving. We rarely apply standard solutions. Instead, we work alongside stakeholders to understand local realities and identify opportunities for meaningful improvement. Qualifications - Curiosity, judgement and willingness to learn - Background in agriculture or regenerative farming - Experience in food production or processing - Familiarity with hospitality and HORECA operations - Knowledge of rural development - Understanding of food systems, sustainability or policy - Experience in organisational improvement or project work Requirements - Pays attention to details others overlook - Enjoys understanding how systems work in practice - Communicates clearly and respectfully - Comfortable working independently - Appreciates both field work and analytical thinking - Has a genuine interest in food, agriculture and rural communities Benefits - Flexible working arrangements - Opportunities to participate in field visits, workshops and collaborative projects - Exposure to agriculture, food businesses and food system initiatives across different contexts - A small and supportive team environment - Continuous learning through projects, partners and practical experiences - The opportunity to contribute to work that connects operational realities with long-term improvement across agriculture and food systems

Payment Onboarding Specialist Job Category: Payment Operations Requisition Number: PAYME001540 - Full-Time - Remote - Remote United States Overview: The Payment Onboarding Specialist will coordinate the collection of documents to ensure a successful onboarding, underwriting and merchant setup process. In this position, you will be responsible for coordinating administrative activities, maintaining reports for the Payment Operations Team, and monitoring tasks associated with onboarding. The Payments Onboarding Specialist is an outstanding team member with a high degree of attention to detail who will help to ensure high quality deliverables for client success. Essential Job Functions & Responsibilities: - Build strong, trustful relationships with customers, banking partners, and any outside vendors that have crossover with Payment Operations. - Develop, maintain, and update reports to assist and inform various partners and departments on payment related issues, project statuses, and implementation dates. - Monitor project progress and communicate or handle any issues that arise. - Coordinate and work with project managers to provide guidance for merchant onboarding and eliminate blockers. - Work with clients to obtain underwriting documentation in preparation for onboarding. - Assist in conducting due diligence reviews of applications, ensuring accuracy and completeness. - Work independently to research and resolve merchant inquiries. - Accurately perform the merchant setup process to ensure proper settings for each merchant. - Update the appropriate merchant files, daily to ensure proper documentation of an activity. - Process merchant onboarding applications in a timely manner and coordinate resolution of any issues with partners or underwriting. - Thoroughly understand the merchant application and underwriting process with our credit card and ACH processors. - Process merchant onboarding applications and coordinates resolution of any issues with partners and merchants. - Leads resolution of any merchant setup or configuration issues. Works to understand potential issues and proactively takes steps to avoid or resolve them. - Perform duties as assigned by director. - Other operational duties as assigned. Skills & Qualifications: - Proficiency in Microsoft applications is required. - Expert level Excel skills are highly desired. - Experience with project management framework - Excellent attention to detail, strong investigative skills, and exceptional analytical skills - Solid organizational skills, including multitasking and time-management. - Excellent listing, verbal, and written communication skills - Excellent client-facing and internal communication skills - Ability to function with high-level and long-term strategy in mind. - Ability to maintain strong organization skills with high volumes of projects. Ability to efficiently multi-task and prioritize. - Excellent customer service ability that results in trust and long-standing relationships with our customers - Familiarity with JIRA and Salesforce is desired. Experience & Education: - Bachelor's Degree in Business, Project Management or related degree, or equivalent experience - Payments industry experience not required, but a major plus - Proven work experience as an Onboarding Specialist or similar role, - insurance and or merchant services experience is preferred Desired Traits: - Growth Mindset, Problem Solver, Demonstrates Ethical Behavior, Leverages Resources, Strong Drive, True Team Player, Supportive & Adaptable to Change, Commitment to Personal & Professional Development, Strong customer service focus. - Be part of a team devoted to elevating, innovating and growing. We value beauty, agility, expertise, greatness and unity. Physical Demands: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Standard indoor office setting; exposure to computer screens. Physical: Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed. Vision: See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents. Hearing: Ability to hear in the normal audio range with or without corrections. Company Profile: At One Inc, we empower insurers to meet policyholder expectations with choice, control, convenience, and continuity. Our mission is simple: to make every payment a promise kept. The One Inc Insurance Payments Network seamlessly integrates multi-channel digital communications with inbound payment processing and outbound disbursement, delivering a frictionless experience for both premiums and claim payments. With over $120 billion in annual payments volume, we are proud to serve more than 300 insurance carriers, helping them honor their commitments instantly and securely. Headquartered in Folsom, CA, One Inc offers competitive salaries, comprehensive benefits - including medical, dental, and vision insurance - a 401(k) plan, and a strong commitment to work-life balance. We believe in growing from within, promoting opportunities for career advancement across our team of 1,200+ dedicated "Onesters." Join us in building the infrastructure that fulfills the promise of insurance. One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.