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Boulevard Labs is a computer software company that desires for “everyday people to look and feel their best” and is on a mission to power “the next genera
Onboarding Specialist I
Location
United States
Posted
13 days ago
Salary
$31 / hour
Seniority
Junior
Job Description
Onboarding Specialist I
Boulevard Labs
• Manage customer onboarding projects from kickoff through activation using established onboarding processes and implementation standards. • Serve as the primary customer contact throughout onboarding, maintaining consistent communication and strong customer experience standards. • Coordinate onboarding project plans, timelines, milestones, and customer deliverables. • Help maintain customer momentum by following up on action items, reinforcing timelines, and driving milestone completion. • Track onboarding progress and maintain accurate project documentation across Salesforce, GuideCX, and operational systems. • Support onboarding quality by coordinating configuration tasks, data collection, testing activities, and launch readiness preparation. • Identify project risks, delays, or blockers early and escalate concerns appropriately. • Partner cross-functionally with Sales, Product, Engineering, Data Migration, Support, Education, and Customer Success teams to help resolve customer needs and onboarding dependencies. • Maintain strong organizational discipline across a portfolio of onboarding projects while balancing competing priorities. • Contribute ideas and feedback to improve onboarding processes, customer experience, and operational efficiency. • Participate in onboarding enablement, coaching, and continuous learning opportunities.
Job Requirements
- 1–3 years of experience in customer onboarding, project coordination, implementation, customer success, or account management roles.
- Strong organizational and time management skills with attention to detail.
- Ability to manage multiple projects and competing priorities simultaneously.
- Strong written and verbal communication skills.
- Ability to build customer relationships while maintaining professionalism and accountability.
- Comfortable working within structured processes, timelines, and operational expectations.
- Strong follow-through and ownership mindset.
- Ability to identify problems, ask questions, and escalate issues appropriately.
- Technical aptitude and ability to learn SaaS onboarding workflows, system configurations, and operational processes.
- Willingness to learn and develop project management, customer management, and onboarding expertise.
Benefits
- 401(k) match plus dental, medical, vision, and life insurance.
- Flexible vacation day policy.
- Fully remote work with monthly work from home stipend.
- Family planning resources and specialized support programs.
- Equity participation.
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