Role Description - Faire évoluer et animer une démarche de CI de 1er niveau. - Identifier et décrire les processus internes de l’HRIALe dans les services administratifs, techniques et logistiques (ATL) dont le bureau du personnel. - Identifier les risques associés à chaque processus et de leur niveau (contribuer à l’élaboration de la cartographie des risques et à la mise à jour et à la diffusion des référentiels de CI). - Élaborer et suivre le plan d’actions de maîtrise des risques. - Aider les services ATL à déployer le contrôle interne sur un ou plusieurs processus et conseiller et participer à la formation du personnel ATL en contrôle interne. - Contribuer à l’amélioration continue des processus des services ATL de l’HRIALe. - Participer à la rédaction des documents de référence. - Reprendre et mettre à jour le dossier d’auditabilité permanent local (DAPL). - Participer au déploiement du SMI grâce à une polyvalence dans les domaines du contrôle de gestion (dont comptabilité analytique) et qualité (nouveau domaine à mettre en place pour la partie ATL). - Participer à la prise en charge des volontaires du SNU, stagiaires 2nde / 3ème, des volontaires du service civique et des élèves des classes défense et sécurité globale. Qualifications - Personne rigoureuse et organisée. - Disposant de bonnes capacités d’analyse et de rédaction. - Aptitude au travail en équipe. - Sens de la confidentialité. - Maîtrise des outils bureautiques. - Une connaissance des procédures administratives et du contrôle interne serait appréciée. Elements de candidature - Documents à transmettre: l'envoi du CV et d'une lettre de motivation est obligatoire. Personnes à contacter - laetitia.leick-joli@intradef.gouv.fr - romain.ferrandez@intradef.gouv.fr

• Overseeing the daily operations of the Investor Services team, ensuring the accurate and timely processing of investor requests and transactions • Maintaining exceptional client relationships • Managing a team, optimizing workflows, and contributing to the overall success of the investor services function • Strong oversight of correspondence and live chat operations • Acting as a primary point of contact for complex investor inquiries and escalated issues, providing prompt and effective resolutions • Collaborating with internal departments to ensure seamless service delivery and resolve inter-departmental issues • Identifying and implementing process improvements to enhance efficiency, accuracy, and client satisfaction within the Investor Services team • Preparing and reviewing investor statements, reports, and correspondence • Participating in client meetings and due diligence sessions as required

Role Description We’re looking for a senior, customer-obsessed leader to own our Customer Advocacy function. This role sits at the intersection of customer relationships, market presence, and brand reputation. You’ll lead a small team, manage our most strategic customer relationships, and serve as an internal champion who holds the entire organization accountable to the customer experience. - Lead and develop a small team that owns Celigo’s market presence across Gartner Peer Insights, G2, customer advocacy programs, and our builder community. - Champion the customer: Be the person who surfaces wins, spots friction, and holds internal teams accountable. - Drive peer review performance: Own the strategy and results for G2 and Gartner Peer Insights. - Grow the builder community: Manage the team member responsible for our builder community with a direct focus on business impact. - Enable advocacy at scale: Identify customers ready to engage in case studies, testimonials, event speaking, and media opportunities. - Own the customer referral program: Help to manage and grow our referral program that connects satisfied customers with active prospects. - Build and steward our Customer Advisory Board (CAB): Identify and cultivate a select group of customers into Celigo’s most visible public advocates. Qualifications - A relationship-first leader who can engage customers at an executive level and convert trust into tangible advocacy. - Strong cross-functional influencer: comfortable pushing back on sales, aligning with marketing, and challenging CX. - Familiarity with Salesforce and CRM-based customer segmentation for advocacy and reference identification. - Thrives in a fast-paced environment: strategic enough to set direction, hands-on enough to execute when needed. Requirements - 10+ years of experience in B2B customer marketing, customer advocacy, or customer success, with at least 2 years managing a team. - Experience owning or co-owning a Customer Advisory Board or equivalent high-touch customer program. - Fluent in the G2 and Gartner Peer Insights ecosystems. - Experience with community programs or platforms is a plus. Benefits - Remote-first culture, built on trust, collaboration, and transparency. - A high-growth, inclusive work environment where innovation thrives and ideas are implemented. - Lightspeed learning opportunities to keep you at the leading edge of your field. - Exceptional coworkers who challenge and inspire you daily. - Competitive compensation and benefits, including: - Three weeks of vacation (starting year one). - Wellness days and holidays to recharge. - Parental leave and a generous benefits package. - Monthly tech stipend. - Recognition and career development opportunities.

• Responsible for the operational leadership of Veristat’s Clinical Database Programming (CDP) team(s). • Support of study level strategy. • Development of Clinical Data Management Systems (CDMS) in compliance with statutory regulations and Veristat Standard Operating Procedures.