Role Description Nikon Metrology is seeking an experienced X-ray Field Service Technician responsible for providing technical services both local and in the field, such as installation, maintenance, repair and upgrade specific to Nikon Metrology X-ray product line. Location: Remote – Minnesota Travel Requirement: Extensive (80%+) primarily throughout North America, with possibility of limited international travel to Central and South America. Key Areas of Responsibility - Field Service - Perform system installations, preventive maintenance, upgrades, etc. - Troubleshoot system failures/errors and perform necessary corrective actions. - Perform product maintenance and software training as necessary. - Provide technical product services for Nikon Metrology X-ray products in line with the department’s standard operating procedures. - In-house testing and repairs of spare parts and systems. - Support of equipment at customer location or via telephone/e-mail. - Responsible for the return of parts and tools from site upon completion of work. - Maintain assigned service equipment and tools & provide inventory reports as needed. - Submit Timesheets, expense reports, Service reports and associated documentation in a timely manner. - Submit radiation dosimetry data periodically in line with company policy. - Sales Support - Provide support to Nikon dealers, sales personnel, and fellow Field Service Technicians. - Assist sales with setup and teardown of equipment for trade shows. - Support the technical sales of new products or services. - Promote service contracts and other service offerings to customers. Qualifications - Must meet all requirements to access and work with ITAR-controlled information and materials. - Ability to travel 80%+ domestically with possibility of limited international travel. - 2+ years’ experience in a technical role or >4 years’ experience in a technical role. - Experience on complex capital equipment with related subsystems such as vacuum, manipulators, High Voltage systems, general mechanical, and PC’s. - Must be able to identify and fix issues down to a board level. - Electrical, electronic & mechanical skills. - Must have strong verbal and written communication skills. - Ability to work overtime (This position is non-exempt and eligible for overtime pay in accordance with the Fair Labor Standards Act (FLSA). Requirements - 2-year technical degree & a minimum of 2 years’ experience in a technical role or >4 years’ experience in a technical role. - Valid driver’s license and ability to be insured. - Valid passport and ability to travel outside of the United States. - Ability to lift up to 50 pounds. - Able to access tight spaces as required such as inside the cabinet. - 80%+ travel, domestic and limited international. Benefits - Work as a Team, Act as a Family! We believe in bringing our team members together in a diverse and friendly company atmosphere to celebrate and socialize to inspire each other and keep our community strong and close inside and out of the office. - We want you to grow with us and be the best version of yourself, which is why we offer competitive compensation, training/advancement opportunities and tuition reimbursement. - We will take care of you with industry leading medical, dental, vision plans and many more benefits that allow us and you to continue to be AMAZING!

Role Description As a Maritime IT Field Service Technician at Global Satcoms, you will be responsible for delivering high-quality technical support and on-site services to maritime clients across various regions. This includes the installation, commissioning, maintenance, and troubleshooting of satellite communication systems, IT infrastructure, and networking equipment aboard commercial vessels, offshore platforms, and maritime assets. - Conduct field installations, upgrades, and commissioning of VSAT systems (C/Ku/Ka-band), Starlink, and L-band terminals (e.g., FleetBroadband, Iridium Certus). - Perform IT systems integration including onboard LAN/WAN setup, IP networking, firewall configuration, and cybersecurity compliance checks. - Provide hands-on technical support for onboard IT systems, including routers, switches, servers, Wi-Fi access points, and IoT maritime equipment. - Collaborate with NOC teams and remote engineering support to diagnose and resolve connectivity and system performance issues. - Complete site surveys, service reports, handover documents, and technical documentation in accordance with Global Satcoms’ standards. - Ensure all safety protocols and client-specific requirements are followed during onboard interventions. - Maintain communication with vessel agents, ship operators, and logistics teams to coordinate travel, tools, and spare parts for interventions. - Provide customer training and onboard support during handover when necessary. Qualifications - Proven experience in field engineering or maritime IT support roles (minimum 2 years preferred). - Strong knowledge of maritime VSAT, L-band, and hybrid satellite systems. - Solid understanding of TCP/IP networking, VLANs, VPNs, and cybersecurity best practices. - Familiarity with maritime regulations (IMO, ISPS) and onboard IT environment. - Ability to read technical diagrams and interpret system schematics. - Strong communication, documentation, and customer service skills. - Fluent in English; other languages (e.g., Spanish, French, Arabic) are a plus. - Valid seafarer’s medical (ENG1 or equivalent) and willingness to travel globally on short notice. Benefits - Competitive field rates and project-based compensation. - Exposure to global clients in maritime, offshore, and oil & gas sectors. - Ongoing training and certification opportunities. - Opportunity to work within a dynamic and fast-growing international team. Company Description Global Satcoms is a leading global field service engineering company specializing in VSAT technologies. Our expertise lies in serving VSAT service providers and teleport operators, with a primary focus on the oil & gas and maritime industries. With a strong presence in multiple countries worldwide, we bring reliable and efficient satellite communication solutions to our esteemed customers. From installation and maintenance to troubleshooting, our team of skilled professionals ensures seamless connectivity and uninterrupted operations for our clients.

• Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers • Identifying root causes and resolving product issues in the field • Collaborating with internal partners to resolve customer issues and improve processes • Interacting with customers to offer and assist in service contract sales and other service products • Assessing maintenance/service needs and implementing a plan of action for instrument service • Displaying professionalism, understanding, tact and technical knowledge in all customer interactions • Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc. • Utilizing service CRM software to accurately document work in a timely manner • Frequent travel inside EMEA Region

• Install, service, and repair testing systems including drop-weight towers, torsion systems, temperature chambers, and medical testing equipment • Calibrate equipment to applicable standards and prepare ISO/IEC 17025-compliant calibration reports • Troubleshoot electronic and electro-mechanical devices using schematic and mechanical drawings • Train customers on operation and software of machines • Coordinate with the service scheduler to execute assignments efficiently across a nationwide territory (90% or more travel)