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CareMessage is the largest patient engagement platform for underserved populations in the United States.
Senior Manager, Customer Experience
Location
United States
Posted
103 days ago
Salary
$154.8K / year
Seniority
Senior
Job Description
Senior Manager, Customer Experience
CareMessage
• Lead operational execution of CareMessage’s customer and partner experience strategy. • Ensure customers and ecosystem partners are onboarded effectively, engaged appropriately, and supported through structured lifecycle management. • Manage the Professional Services team, Technical/Customer Operations Manager, and customer-facing individual contributors. • Drive measurable improvements in onboarding quality, time to value, engagement consistency, and health monitoring. • Collaborate closely with Sales, Product, Product Marketing, Clinical, Strategy, and Philanthropy. • Optimize engagement models and reporting dashboards for customer health and productivity metrics.
Job Requirements
- 8–10+ years of experience in Customer Success, Customer Experience, Sales Operations, or related operational roles.
- Experience managing individual contributors.
- Strong background in analytics, reporting, and performance improvement.
- Experience operating CX platforms such as Gainsight.
- Demonstrated ability to build scalable workflows and engagement models.
- Experience leveraging AI or automation tools to improve operational efficiency.
- Strong cross-functional collaboration skills.
- Alignment with CareMessage’s mission to advance health equity.
Benefits
- Flexible work hours; fully remote team
- Paid parental leave for biological and adopted children
- Half-day Fridays, every Friday
- 18 paid company holidays, including a one week mid-year and one week end-of-year break
- 9 wellness days to be used for self-care- or anything that comes up in life
- 15 days of PTO
- 1-month (20 working days) paid sabbatical after the 4-year anniversary, and every 4 years thereafter
- Generous medical, dental, and vision insurance for employees and their families
- Health Savings Accounts and Flexible Spending Accounts
- 401k retirement plan
- Short & long-term disability insurance
- $100 per employee yearly wellness budget, with flexibility to spend on physical, emotional, and mental wellness resources
- PerkSpot: Instant access to discounts on products & services from hundreds of vendors
- Annual budget for professional and personal development (webinars, online courses, books, and more)
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