• You would join the “Support Area”, in charge of building smart products offering the most delightful and scalable Customer Service to 1M+ members across France, Spain, Belgium and Canada. • You’ll implement new conversational experiences, working across engineering, data, and insurance expertise • You’ll work on making our systems and product scale, going from the support of 1M+ members to 10M+ members. • You’ll have significant influence on system architecture and code quality • You’ll mentor engineers, contribute to our product & engineering culture, and help build the team (including participating in hiring, shaping our interview loops, etc.)

• Provide constituent support pertaining to NRMP technical systems and the processes of matching. • Gather information, diagnose concerns, identify solutions, and assist constituents with complex questions pertaining to the use of the R3 and iMatch systems. • Respond to technical questions pertaining to web browsers, servers, firewalls, JavaScript, caches, cookies, and internet service providers and their interaction with NRMP systems. • Document issues and assist with preparing standard procedures to resolve recurring problems in coordination with management and the Match operations team. • Respond to communication (calls/emails/chat) from constituents addressing questions about the process of applying for and filling residency and fellowship positions through the Match, NRMP policies, and the matching algorithm. • Log and track email tickets and phone communication in the R3 system to establish a record of constituent communication, including staff responses, and to identify patterns requiring attention. • Draft email communication about important Match events as directed, and once approved, distribute communication through the R3 system bulk email function or as directed. • Enter and review institution, program, school, applicant, and other user information, maintaining the integrity of the data to ensure the accuracy of the information used in the Match. • Use data gathered from client queries to revise internal FAQ’s, and document common queries to augment the R3 system user help content. • Monitor Match deadlines and participate in follow-up activities including telephone calls, emails, and distribution of reminder materials as needed to constituents including, medical school deans, residency program directors, and Match applicants; log issues requiring follow-up. • Assist with User Acceptance Testing (UAT) of new modules and enhancements in the NRMP technical systems and public website to ensure accuracy and compatibility with existing policies and Match operations.

• Deliver outstanding customer support in crypto trading via live chat, tickets, and email • Handle customer inquiries, order disputes, and appeals • Provide valid, accurate information and solutions to customer requests • Manage complaints and appeals, including follow-ups on escalations when required • Maintain up-to-date knowledge of the company’s trading platform and general market conditions • Understand customers’ needs and deliver constructive feedback to the management team • Continuously seek ways to improve team performance and work efficiency • Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

• Provide high-quality customer support via chat, email, and phone • Support customers with order status, delivery information, and product-related questions • Build strong and lasting customer relationships • Handle customer inquiries and feedback • Provide valid, accurate information and solutions to customer requests • Understand customers’ needs and deliver constructive feedback to the management team • Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays