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When you join Palco, you are engaged in creating the future - both our company’s, the people we serve, and your own. We understand that our success is directly related to the success of our team. We strive to create a culture where you can: Bring your authentic self to work. Grow and thrive, both personally and professionally. Make a difference with our clients, in our communities, and with the millions of people we support. Experience work/life balance. Feel value and a greater purpose through the work you do. Palco, Inc. is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Customer Service Representative
Location
United States
Posted
105 days ago
Salary
0
No structured requirement data.
Job Description
Customer Service Representative
Palco
The Customer Service Representative I is a primary customer-facing employee who provides assistance and support for individuals self-directing Medicaid services in the home and the caregivers for those individuals. The CSR is knowledgeable of specific rules and qualifications of the programs Palco supports. Using their knowledge of products or services as well as great customer service skills, the CSR promptly and accurately addresses issues, provides support and information to ensure customer satisfaction. Handles 40+ inbound and outbound calls Determines needs and provides one call resolution Maintains knowledge of company systems and sensitive information/PHI handling procedures Reports to the CS Supervisor
Job Requirements
- Any combination of education and/or experience that has provided the knowledge, skills and abilities necessary for satisfactory job performance
- One year of experience performing customer support activities, preferably in a call center
- Good verbal and written communication skills
- Intermediate skills with Microsoft Office, email and internet
- Bilingual (English/Spanish) skills required
- Ability to electronically document records to a web-based chart
- Good problem-solving and listening skills
- Exhibit the ability to work with the public under stressful circumstances in a fair, calm, and understanding manner
- Skill in the operation of a variety of office equipment, including computer and networks
- CRM experience and/or Medicaid experience a plus
Benefits
- Generous Paid time off
- Annual bonus potential
- Retirement Savings: Support for saving for your future
- Career Growth Opportunities: Opportunities to advance your career
- Paid Training: Earn while you learn
- Great Work Environment: Culture of collaboration and diversity efforts
- Employer shared Health Insurance cost
- Employer paid Disability Insurance
- Employer paid Life and AD&D Insurance
- Vision Insurance
- Cancer Insurance
- Voluntary Life Insurance
- Remote work environment
- Paid holidays
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