Palco

• Responsible for the direction and leadership of a product within Palco. • Create and execute a product plan to help achieve corporate goals and initiatives. • Key owner of product roadmap and creator of the vision that fuels the development teams. • Set the vision for assigned product to maximize market penetration. • Prioritize product and customer requirements to meet identified business needs. • Manage internal and external relationships related to the product. • Collaborate with Directors and IT Teams to ensure goals are met and aligned with company strategy.

Role Description The Processing Specialist I ensures accurate processing of biweekly and semi-monthly payroll for assigned entities. This position requires proficient computer skills, and the ability to multi-task and consistently meet deadlines. - Responsible for understanding payroll processing requirements for assigned entities. - Processing biweekly and semimonthly payroll. - Provides follow-up correspondence via phone or email when data contains errors or omissions. - Maintains client confidence by safeguarding data and complying with HIPAA. - Process adjustments, voids, reissues and ACH uploads. - Process off-cycle payroll. - Coordinate printing, packaging and distribution of checks/advice slips. - Extract and import data from multiple programs. - Process garnishments, tax levies, court orders, etc. - Research and resolve payroll issues. - Coordinate payroll audits/reviews to ensure accuracy of pay and identify potential errors. - Assists with compiling information for special reports and preparing other documents and correspondence. Qualifications - A minimum of a high school diploma is required and two years of relevant experience. - Knowledge of accounting and payroll. - Strong organizational and problem-solving skills. - Ability to analyze information with strong attention to detail. - Good research and analysis skills. - Solid email, Internet, and Microsoft Office skills. - Strong Excel skills are essential for the position. - Exceptional mathematical and calculation skills. - Good verbal and written communication skills. - Multitasking abilities. - Willingness to work Monday through Friday, 8:00 am – 5:00 pm. Benefits - Generous paid time off. - Annual bonus potential. - Retirement savings support. - Career growth opportunities. - Paid training with access to internal and external learning opportunities. - Great work environment with a culture of collaboration. - Employer shared health insurance cost. - Employer paid disability insurance. - Employer paid life and AD&D insurance. - Vision insurance. - Cancer insurance. - Voluntary life insurance. - Paid holidays. - Remote work environment.

Role Description The Operational Trainer is responsible for designing, delivering, and maintaining high‑quality training experiences for both internal team members and external users of Palco’s products and services. This role supports the full lifecycle of learning—guiding new employees beyond initial onboarding, ensuring continued internal skill development, and equipping external partners and stakeholders with clear, effective educational resources. The Operational Trainer manages Palco’s internal and external training libraries, develops engaging training content, and facilitates regular training sessions on topics such as product updates, process changes, and workplace productivity. This role collaborates closely with HR, Marketing, Product Management, and the Client Engagement Team to ensure all training materials and communications are accurate, timely, and aligned with current organizational needs. Duties and Responsibilities Internal Training - Facilitate ongoing training for new employees after initial HR onboarding, guiding them through their first 90 days and continued development. - Deliver group and one-on-one training sessions on internal processes, software changes, policy updates, and other operational topics. - Develop and lead training sessions that help employees improve remote-work productivity, communication, and technology use. - Create meeting agendas, schedule, host conference calls, and webinar training with management and partners. - Maintain and expand the internal SharePoint knowledge base, ensuring articles, guides, and documentation remain accurate and well-organized. - Collaborate with HR to update training modules, onboarding content, and process documentation as changes occur. - Partner with Marketing and Product Management to ensure internal teams receive up-to-date information about new initiatives, products, or system enhancements. - Track new employee progress and follow up on training milestones. - Collect feedback from managers and employees to refine training materials and delivery methods. - Support company-wide communications and internal rollout of new tools or updates. External Training - Develop, update, and maintain external user guides, training documents, and support materials. - Provide “train-the-trainer” support to the Client Engagement Team to ensure consistent and accurate messaging across programs. - Conduct external training sessions as needed to support program rollouts, new features, or user needs. - Collaborate with Marketing and Product Management to ensure all external-facing materials are accurate, up-to-date, and aligned with product enhancements. - Oversee the creation and scheduling of outbound email and text communications across programs, including feature promotions and informational updates. - Manage the external training library and support LMS development, ensuring content is accessible, well-organized, and user-friendly. - Ensure communication campaigns are delivered on schedule and meet quality standards. - Track training effectiveness, collect feedback, and recommend improvements. - Assist the Communications & Training team with external rollout strategies as new products, updates, or policy changes occur. Qualifications - Excellent presentation, facilitation, and communication skills in both in‑person and virtual environments. - Ability to simplify complex information into clear, accessible training content. - Strong written and verbal communication skills. - Strong collaboration skills with marketing, product, and client-facing teams. - Highly organized, detail-oriented, and adaptable to shifting needs or product updates. - Ability to manage multiple training topics and deadlines. Requirements - Proficient with MS Office. - Must be able to exercise tact and discretion under a variety of stressors. - Must have excellent verbal and written communication skills. - Must be able to multi-task and meet deadlines. - Must understand and adhere to Palco’s Core Values. Education and Experience - 2+ years of experience in training, operations, onboarding, communications, or instructional design. - Strong working knowledge of SharePoint, including content management and organizational design. - Experience developing or maintaining user guides, training materials, or LMS content. - Ability to manage email and text communication workflows or platforms (experience with CRM or campaign tools is a plus). - Experience working cross-departmentally with HR, Marketing, and product-focused teams is a plus. Benefits - Generous Paid time off. - Quarterly/Annual bonus potential. - Retirement Savings: We will support you as you save for your future. - Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. - Great Work Environment: We are proud of our company culture of collaboration and the recognition we’ve received for our diversity efforts.

Role Description A Customer Service Representative I is a primary customer-facing employee who provides assistance and support for individuals self-directing Medicaid services in the home and the caregivers for those individuals. The CSR is knowledgeable of specific rules and qualifications of the programs Palco supports. Using their knowledge of products or services as well as great customer service skills, the CSR promptly and accurately addresses issues, provides support and information to ensure customer satisfaction. The CSR also maintains very good knowledge of company systems and sensitive information/PHI handling procedures. - Responsible for handling 40+ inbound and outbound calls, with the ability to determine needs and provide one call resolution. - This position requires the ability to work Monday – Friday from 7:00 am – 6:30 pm CST. - The CSR reports to the CS Supervisor. We are looking for: - Customer Strong – Make a WOW difference for our customers - Me to We – Take accountability to trust, collaborate and partner - Own it! – See a need and act - Be Bold: – Challenge the status quo - Listen to Advocate: – What matters to you, matters to us - Think it Through: – Proactively deliver solutions focused on doing the right thing Qualifications - Any combination of education and/or experience that has provided the knowledge, skills and abilities necessary for satisfactory job performance. - One year of experience performing customer support activities, preferably in a call center. - Working knowledge of contact with the public and telephone; modern office procedures and methods. - Good verbal and written communication skills. - Ability to electronically document records to a web-based chart. - Intermediate skills with Microsoft Office, email and internet. - Good problem-solving and listening skills. - Must exhibit the ability to work with the public under stressful circumstances in a fair, calm, and understanding manner and obtain positive results. - Skill in the operation of a variety of office equipment, including computers and networks. - CRM experience and/or Medicaid experience a plus. - Bilingual skills a plus. Requirements - Communicates effectively with a range of individuals with varying educational levels, disabilities, and communication styles. - Respond to customer inquiries with timely and accurate information. - Uses person-centered techniques in all participant interactions. - Receives inquiries about Palco services, how to enroll on the program, and program guidelines and requirements. - Provides information on self-direction to assure that each individual is able to make informed decisions about their care. - Assists individuals in completing paperwork or understanding Program requirements. - Represents Palco in all interactions with the public by providing quality service to internal staff and external clients. - Ensures privacy of our customers remains the utmost importance. - Initiates required action for response to caller requests, including the need for additional support by other Palco staff or requests for documents, and communicate such requests to the proper department. - Recognizes the need for additional services required by the caller. - Ensures the satisfaction of callers and professional handling of difficult or unusual situations. - Conducts follow-up phone calls for quality and satisfaction. - Participates in development, training, and other departmental meetings and adheres to corporate policies that concern the customer service department. - Accesses Palco software in order to retrieve information to answer inquiries and to update contact notes and other information into digital case records. - Requires additional duties as assigned. - Reports directly to the Customer Service Supervisor. - Adhere to all remote work policies and procedures. Benefits - Generous Paid time off. - Annual bonus potential. - Retirement Savings: We will support you as you save for your future. - Career Growth Opportunities: We help you thrive, so together, we can grow. - Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities. - Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts. - Employer shared Health Insurance cost. - Employer paid Disability Insurance. - Employer paid Life and AD&D Insurance. - Vision Insurance. - Cancer Insurance. - Voluntary Life Insurance. - Paid Time Off. - Remote work environment. - Paid holidays.

Role Description Enrollment Specialists are responsible for ensuring the accuracy of employer and employee paperwork and recording the necessary information in Palco’s software. It is the responsibility of the Enrollment Specialist to ensure that required employer and employee paperwork has been completed and recorded in Palco’s software and that program required background checks have taken place. - Coordinate employer enrollment paperwork with counselors and other agencies. - Send, track and process employee paperwork. - Reports new hires and re-hires to state agencies. - Submit required background checks and record results. - Record employer and employee address/information changes in Palco’s software. - Send and process form requests from employers and employees. - Process enrollments for 1 program. - Maintain 85% or higher compliance rate on audits and case reviews and CRM Cases. - Follow ups maintained weekly with accurate follow up notes and clear documentation. - Know what the forms are and how to complete. Qualifications - Must have good organization ability. - Must have a strong understanding of tax and program enrollment requirements. - Must have good verbal and written communication skills. - Must possess solid skills with email, Internet, and Microsoft Office, including the use of word processing, spreadsheets, and file maintenance programs. - Strong organizational and problem-solving skills, including the ability to analyze information, pay attention to detail, take initiative to follow-up on transactions, and make decisions about information. - Must have excellent interpersonal and communication skills. - Must be willing to work Monday through Friday, 8:00am-5:00pm or additional time if necessary, to complete duties and responsibilities. - Must be a self-starter and extremely independent. - The ability to prioritize tasks and meet deadlines with minimal oversight is required. Requirements - A minimum of a high school diploma and three (2) years of relevant experience in an office setting is required. Benefits - Generous Paid time off. - Annual bonus potential. - Retirement Savings: We will support you as you save for your future. - Career Growth Opportunities: We help you thrive, so together, we can grow. - Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities. - Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts. - Employer shared Health Insurance cost. - Employer paid Disability Insurance. - Employer paid Life and AD&D Insurance. - Vision Insurance. - Cancer Insurance. - Voluntary Life Insurance. - Paid Time Off. - Remote work environment. - Paid holidays.

Role Description We are seeking a highly organized, proactive, and detail-oriented Executive Assistant to support the CEO/Owner and provide shared administrative support to additional executives as needed. This role requires exceptional communication skills, discretion, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate is a self-starter who anticipates needs, streamlines operations, and ensures executives can focus on high-impact work. Duties and Responsibilities - Meeting & Communication Management - Schedule and coordinate internal and external meetings. - Prepare meeting agendas, materials, and follow-up summaries. - Track action items and ensure timely completion. - Serve as a liaison between executives, clients, and internal teams. - Administrative & Operational Support - Organize and track purchases, expenses, and receipts. - Assist with budgeting support and expense reporting. - Maintain organized digital filing systems and records. - Support light HR administrative functions (review coordination, document tracking, etc.). - Event & Conference Coordination - Research and register executives for conferences and industry events. - Coordinate logistics including travel, accommodations, and schedules. - Prepare briefing materials for events and speaking engagements. - Shared Executive Support - Provide administrative support to additional executives as needed. - Balance competing priorities across multiple stakeholders. - Ensure consistency and professionalism in all executive communications. Qualifications - 3+ years of experience as an Executive Assistant or similar role (supporting senior leadership preferred). - Exceptional written and verbal communication skills. - Strong organizational and time management abilities. - High level of discretion and professionalism. - Ability to multitask and adapt in a dynamic environment. - Proficiency with tools such as Google Workspace, Microsoft Office, calendar tools, and communication platforms. Benefits - Generous Paid time off. - Career Growth Opportunities: We help you thrive, so together, we can grow. - Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts. - Employer shared Health Insurance cost. - Employer paid Disability Insurance. - Employer paid Life and AD&D Insurance. - Dental Insurance. - Vision Insurance. - Cancer Insurance. - Voluntary Life Insurance. - Remote work environment. - Paid holidays.

Role Description We are seeking a detail-oriented, experienced Technical Writer to draft, edit, and coordinate responses to RFPs, RFIs, RFQs, and grant solicitations. This role works closely with compliance, operations, finance, and leadership to translate program operations and organizational capabilities into clear, structured, and compliant proposal narratives. The ideal candidate can manage multiple deadlines while ensuring proposals meet solicitation requirements, evaluation criteria, and formatting standards. - Draft, edit, and format proposal responses including executive summaries, program descriptions, technical approaches, and implementation plans. - Analyze solicitations to identify requirements, evaluation criteria, and submission instructions. - Develop proposal outlines or compliance matrices to ensure all requirements are addressed. - Gather information from subject matter experts and coordinate multi-author contributions. - Review proposals for clarity, accuracy, compliance, and consistency. - Manage multiple proposal timelines, internal deliverables, and submission deadlines. Qualifications - Exceptional technical and professional writing, editing, and proofreading. - Ability to translate complex operational processes into clear narratives. - Strong attention to detail and organizational skills. - Ability to analyze solicitations and structure compliant, persuasive responses. - Excellent time management; able to manage multiple projects simultaneously. - Proficient in Microsoft Office; familiarity with SharePoint or proposal management tools preferred. - Strong collaboration and communication skills for cross-functional coordination. Requirements - 3+ years in proposal writing, technical writing, or grant writing. - Experience developing or contributing to RFP/RFI/RFQ or grant submissions. - Experience managing multiple deadlines and coordinating multi-author proposals. - Applicants must submit a writing sample (e.g., a proposal excerpt, grant narrative, or technical writing sample) with their application. - (The writing sample must be in the same attachment as the resume). Preferred - Experience with government or public-sector procurements. - Experience in healthcare, Medicaid, human services, or government contracting. - Familiarity with compliance matrices and structured proposal outlines. Education - Bachelor’s degree in English, Communications, Technical Writing, Journalism, Business, Public Administration, or related field. - Preferred: Grant Writing or Proposal Management certification (e.g., APMP). Benefits - Generous Paid time off. - Annual bonus potential. - Retirement Savings: We will support you as you save for your future. - Career Growth Opportunities: We help you thrive, so together, we can grow. - Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities. - Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts. - Employer shared Health Insurance cost. - Employer paid Disability Insurance. - Employer paid Life and AD&D Insurance. - Vision Insurance. - Cancer Insurance. - Voluntary Life Insurance. - Paid Time Off. - 401(k). - Remote work environment. - Paid holidays.

Role Description The Self-Direction Support Broker Supervisor provides leadership and oversight to a team of Support Brokers responsible for assisting individuals enrolled in self-directed Medicaid waiver programs. This role ensures Support Brokers deliver high-quality service, comply with program standards, and are equipped with the training, tools, and mentorship needed for success. The Supervisor plays a key role in maintaining program integrity, ensuring participant satisfaction, supporting professional development, and driving performance improvement. Key Responsibilities - Team Leadership & Supervision - Supervise, mentor, and support a team of Support Brokers delivering services to self-directing program participants. - Conduct regular one-on-one check-ins, performance evaluations, and coaching sessions. - Foster a supportive team culture focused on person-centered service, accountability, and continuous improvement. - Program Oversight & Compliance - Monitor caseload distribution and workload balance across the team. - Ensure team adherence to all policies, procedures, state regulations, and documentation standards. - Review participant files and records for completeness, accuracy, and compliance. - Assist with audits, quality reviews, and implementation of corrective action plans. - Training & Development - Onboard new Support Brokers and provide structured shadowing, orientation, and mentorship. - Identify skill gaps and provide or coordinate ongoing training and professional development. - Stay current on changes in self-direction policy, Medicaid regulations, and program updates to train and inform staff accordingly. - Participant & Stakeholder Support - Serve as an escalation point for complex participant concerns, complaints, or grievances. - Ensure timely and effective resolution of participant issues, maintaining a high level of customer service. - Collaborate with external stakeholders, such as state agencies or managed care organizations, when needed. - Reporting & Communication - Track team performance metrics and deliver regular reports to program leadership. - Communicate policy changes, program updates, and best practices clearly to staff. - Participate in leadership meetings and contribute to program planning and strategy. Qualifications - 3–5 years of experience in human services, case management, support brokerage, or a related field. - At least 1–2 years of experience in a supervisory or team lead role. - Strong knowledge of self-directed service models and Medicaid waiver programs. - Exceptional leadership, communication, and organizational skills. - Proficiency in Microsoft Office Suite, web-based case management tools, and remote collaboration platforms. - Ability to travel as needed to support staff or attend in-person meetings. - Must possess professional verbal and written communication skills. - Must be willing to work with people of all ages and disabilities. - Must possess good problem-solving skills. - Must have a valid driver’s license and dependable mode of transportation. Requirements - Bachelor’s degree in social work, human services, public health, or a related field (preferred). - Experience working within a Financial Management Services (FMS) organization or similar agency supporting self-directed care (preferred). - Bilingual skills are a plus (preferred). Benefits - Generous Paid time off. - Annual bonus potential. - Retirement Savings: We will support you as you save for your future. - Career Growth Opportunities: We help you thrive, so together, we can grow. - Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities. - Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts. - Employer shared Health Insurance cost. - Employer paid Disability Insurance. - Employer paid Life and AD&D Insurance. - Vision Insurance. - Cancer Insurance. - Voluntary Life Insurance. - Paid Time Off. - Remote work environment. - Paid holidays.

Role Description Customer Service Representative I is a primary customer-facing employee who provides assistance and support for individuals self-directing Medicaid services in the home and the caregivers for those individuals. The CSR is knowledgeable of specific rules and qualifications of the programs Palco supports. Using their knowledge of products or services as well as great customer service skills, the CSR promptly and accurately address issues, provides support and information to ensure customer satisfaction. The CSR also maintains very good knowledge of company systems and sensitive information/PHI handling procedures. Responsible for handling 40+ inbound and outbound calls, with the ability to determine needs and provide one call resolution. This position requires the ability to work Monday – Friday from 7:00 am – 6:30 pm CST. The CSR reports to the CS Supervisor. - Customer Strong – Make a WOW difference for our customers - Me to We – Take accountability to trust, collaborate and partner - Own it! See a need and act - Be Bold: Challenge the status quo - Listen to Advocate: What matters to you, matters to us - Think it Through: Proactively deliver solutions focused on doing the right thing Qualifications - Any combination of education and/or experience that has provided the knowledge, skills and abilities necessary for satisfactory job performance. - One year of experience performing customer support activities, preferably in a call center. - Working knowledge of contact with the public and telephone; modern office procedures and methods. - Good verbal and written communication skills. - Ability to electronically document records to a web-based chart. - Intermediate skills with Microsoft Office, email and internet. - Good problem-solving and listening skills. - Must exhibit the ability to work with the public under stressful circumstances in a fair, calm, and understanding manner and obtain positive results. - Skill in the operation of a variety of office equipment, including computer and networks. - CRM experience and/or Medicaid experience a plus. - Bilingual (English/Spanish) skills required. Requirements - Communicates effectively with a range of individuals with varying educational levels, disabilities, and communication styles. - Respond to customer inquiries with timely and accurate information. - Uses person-centered techniques in all participant interactions. - Receives inquiries about Palco services, how to enroll on the program, and program guidelines and requirements. - Provides information on self-direction to assure that each individual is able to make informed decisions about their care. - Assists individuals in completing paperwork or understanding Program requirements. - Represents Palco in all interactions with the public by providing quality service to internal staff and external clients. Ensures privacy of our customers remains the utmost importance. - Initiates required action for response to caller requests, including the need for additional support by other Palco staff or requests for documents, and communicate such requests to the proper department. - Recognizes the need for additional services required by the caller. - Ensures the satisfaction of callers and professional handling of difficult or unusual situations. - Conducts follow-up phone calls for quality and satisfaction. - Participates in development, training, and other departmental meetings and adheres to corporate policies that concern the customer service department. - Accesses Palco software in order to retrieve information to answer inquiries and to update contact notes and other information into digital case records. - Requires additional duties as assigned. - Reports directly to the Customer Service Supervisor. - Adhere to all remote work policies and procedures. Benefits - Generous Paid time off. - Annual bonus potential. - Retirement Savings: We will support you as you save for your future. - Career Growth Opportunities: We help you thrive, so together, we can grow. - Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities. - Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts. - Employer shared Health Insurance cost. - Employer paid Disability Insurance. - Employer paid Life and AD&D Insurance. - Vision Insurance. - Cancer Insurance. - Voluntary Life Insurance. - Paid Time Off. - Remote work environment. - Paid holidays.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Client Engagement Specialist acts as a proxy for the Client Engagement Manager as needed. They serve as a liaison between the Client Engagement team and other internal Palco staff, including enrollment, customer service, payroll, billing, marketing/communications, and product management. They share responsibility for managing contract deliverables and are subject matter experts for the programs they support, providing expert-level knowledge to internal and external audiences. Client Engagement Specialists balance their commitment to the company with an unyielding attitude of process and programmatic improvement, always considering how a program may be improved in terms of responsiveness, effectiveness, and service. Duties and Responsibilities - Field questions, issues, and participant problems reported to program partners and Palco staff. - Possess good phone skills and ability to effectively communicate across all lines of business. - Take a proactive approach for creating and suggesting resolutions to issues/concerns for clients and partners. - Maintain an outcome-oriented, “can-do” attitude, providing timely feedback to partners on issues. - Embody the highest degree of customer service in all forms of communication with partners. - Provide expert-level information on program rules and policies across all departmental workflows. - Able to break down complex issues into manageable, outcome-oriented solutions. - Participate in regular round-table discussions with management regarding pervasive issues and make relevant recommendations for improvement. - Create meeting agendas, schedule, host conference calls, and webinar trainings with management and partners. - Create a high-level program overview report of the assigned accounts to be presented quarterly. - Participate in on-site partner training, meet-and-greets, and other scheduled activities. Skills and Attributes - Communicate effectively with individuals of varying backgrounds, abilities, and communication styles. - Represent Palco in all interactions with respective clients. - Handle difficult or unusual situations with professionalism and discretion. - Participate in development, training, and other departmental meetings. - Consult with peers or upper management on complex and unusual problems. - Apply acquired job skills and company policies to complete standard tasks. - Refer to policies and past practices for guidance. - Possess strong analytical, decision-making, listening, and problem-solving skills. - Ability to build rapport with colleagues and business partners. - Possess strong time management and organizational skills. Other Essential Traits - Proficient with MS Office and CRM software. - Must be able to exercise tact and discretion under stress. - Must have excellent verbal and written communication skills. - Must be able to multi-task and meet deadlines. - Must understand and adhere to Palco’s Core Values. Education and Experience - Bachelor's degree in Business Administration, Business Management, Health Services Administration, Marketing, or a related field preferred. - 2 years of Account Management or Project Management experience required. - Experience in Business Development or Sales and Marketing preferred. - Customer relations experience a plus. Benefits - Generous Paid time off. - Annual bonus potential. - Retirement Savings: support for saving for your future. - Career Growth Opportunities: opportunities to advance your career. - Paid Training: earn while you learn with access to learning opportunities. - Great Work Environment: a culture of collaboration and recognition for diversity efforts. - Employer shared Health Insurance cost. - Employer paid Disability Insurance. - Employer paid Life and AD&D Insurance. - Vision Insurance. - Cancer Insurance. - Voluntary Life Insurance. - Paid Time Off. - Remote work environment. - Paid holidays.