Get the Future You Want
Digital Engineer - AVEVA System Support Specialist
Location
Worldwide
Posted
2 days ago
Salary
$68.9K - $161.5K / year
Seniority
Mid Level
Job Description
Digital Engineer - AVEVA System Support Specialist
Capgemini
Role Description We are seeking an experienced AVEVA MES Support & Implementation Engineer to design, implement, integrate, and support enterprise Manufacturing Execution System (MES / MOM) solutions built on AVEVA platforms. The role requires hands-on configuration, business process alignment, and production support across manufacturing operations, quality, and performance management domains. Key Responsibilities - MES Implementation & Solution Delivery - Production execution & work order management - Quality management & genealogy - Performance & OEE - Translate business and shop floor requirements into MES functional and technical designs aligned with ISA 95 - Application & Production Support - Provide L2/L3 MES application support in production environments - Diagnose and resolve MES incidents impacting manufacturing operations, quality, or compliance - Participate in on-call rotations and critical production issue resolution - Support change, incident, and problem management using ITIL aligned processes and tools - Documentation, Validation & Compliance - Develop and maintain configuration specifications - Test plans, validation scripts, and execution reports Qualifications - Bachelor’s degree in Engineering, Computer Science, or equivalent - AVEVA MES / MOM platform experience - Manufacturing process knowledge (production, quality, genealogy, performance) - Strong understanding of ISA 95 / MES architecture - SQL Server (queries, troubleshooting, data validation) - Windows Server and industrial application environments - Strong troubleshooting and analytical skills in live manufacturing environments - Ability to communicate effectively with shop floor, IT, and leadership stakeholders - Customer-oriented mindset with high ownership and accountability - Comfortable working across time zones and global teams Preferred / Nice to Have Skills - AVEVA platform certifications strongly preferred - AVEVA System Platform / InTouch / OMI exposure - MES integration with ERP - OPC / OPC UA and industrial data integration concepts Compensation The base compensation range for this role in the posted location is: $68,911 - $161,544. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. Benefits - Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade - Company paid holidays - Personal Days - Sick Leave - Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) - Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) - Life and disability insurance - Employee assistance programs - Other benefits as provided by local policy and eligibility Important Notice Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion, and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment.
Related Guides
Related Categories
Related Job Pages
More Support Engineer Jobs
• Owning, troubleshooting, diagnosing, and resolving problems to successful closure • Ensuring timely escalation of issues • Assisting colleagues and coaching them to expedite case resolution • Documenting solutions and producing written guidance on resolution steps • Reporting issues and recommending process improvements • Identifying training gaps and recommending areas for improvement • Contributing to case reduction initiatives
Senior Technical Support Specialist
PocketHealthBuilding the world's first patient-centric, accessible & responsible image sharing platform.
• Investigate and resolve escalated production issues impacting providers and patients. • Troubleshoot software systems backed by databases, using SQL queries to validate data, system behavior, and root causes. • Diagnose issues at the system level - including configuration, integrations, and workflow behaviour - not just restarting services, but understanding why something is failing. • Identify and replicate bugs, and escalate internally with clear documentation. • Support PACS, DICOM, and healthcare application workflows in a live production environment, and maintain SLAs for high-impact cases. • Document repeatable troubleshooting processes, system behaviours, and workarounds; contribute to process and tooling improvements. • Contribute to technical implementation projects, supporting PACS/RIS/EMR integrations and DICOM/HL7 configuration as needed. • Work cross-functionally with Engineering, Product, Account Management, and Technical Services to resolve complex issues.
Analista de Suporte Júnior
Thomson ReutersThomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments.
• Prestar um atendimento de excelência ao Cliente, entendendo, qualificando, reproduzindo e respondendo às situações relatadas de maneira eficaz. • Atendimento aos clientes por telefone e via sistema de Chamados, para esclarecimento de dúvidas Funcionais relacionadas ao negócio do produto. • Simulação de Erros relacionado ao produto atendido na base interna de testes para reprodução do mesmo incidente reportado pelo cliente. • Follow-up constante dos chamados sob sua responsabilidade para entendimento do incidente e focado na resolução do mesmo. • Realização de acesso remoto com objetivo de identificar a causa do incidente quando não reproduzido o mesmo no ambiente interno de testes. • Abertura de demanda interna junto ao time de Desenvolvimento para correção do incidente identificado e reproduzido internamente. • Classificação de chamados identificando a causa raiz do incidente.
• Build deep familiarity with each customer's environment, goals, and constraints • Participate in architecture reviews, planning sessions, and Business Reviews alongside Customer Success Managers • Help customers translate their network management goals into NetBox workflows and adoption paths • Serve as the bridge between what customers need and what the product can do • Diagnose, reproduce, and resolve issues across installation, configuration, integrations, plugins, and upgrades • Manage the full post-sale technical lifecycle: onboarding, version upgrades, and ongoing deployment health • Meet SLAs for response and resolution while keeping customers informed throughout • Escalate proactively when revenue, stability, or customer trust are at risk • Surface customer feedback and feature requests to Product with enough context to be actionable • Build runbooks and troubleshooting guides that reduce repeat escalations • Identify patterns in support volume and propose improvements to process or product • Collaborate with TechOps on deep technical escalations and custom customer needs




