• Own end-to-end planning, coordination, and logistics execution across multi-day affinity travel tours • Activate existing relationships with local ground operators • Build and manage master operations timelines for tours • Serve as a liaison with the customer service team • Prepare complete trip operations documents

• Designing the governance model for cloud partner enablement programs globally. • Building end-to-end cloud certification and onboarding journeys tailored to partner needs. • Orchestrating cross-functional teams across Product, Sales, Services, and Marketing. • Establishing scalable processes supporting cloud GTM motions and partner growth. • Defining operational frameworks ensuring clarity, accountability, and execution discipline. • Measuring program performance and driving continuous improvement through data insights.

• Deliver customer environment implementation and software configuration within 24 hours lead time. • Drive operational outcomes aligned to department SLA, cost, and automation targets. • Perform environment updates, migrations, and software upgrades. • Monitor customer environments using Azure Monitor, Log Analytics, and alerting systems. • Own day-to-day service reliability against defined SLOs. • Identify opportunities for automation and process improvement. • Participate in on-call rotation and respond to production incidents. • Communicate effectively during incidents and contribute to post-incident reviews. • Identify and act on cost optimization opportunities in Azure.

Title: Senior Director Operational Excellence Job Description: Location: Chicago, Illinois, 60634 Business Administration' Job ID: 451901 Full Time Remote Day Location: Remote with Travel Facility: Chicago and Indiana Department/Specialty: Skilled Nursing and Senior Living Schedule: Full-time Salary: $146,000.00 - $248,200.00 per year Eligible for an annual bonus incentive Life at Ascension: Where purpose meets opportunity Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter. Benefits that help you thrive - Comprehensive health coverage:medical, dental, vision, prescription coverage and HSA/FSA options - Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance - Time to recharge: pro-rated paid time off (PTO) and holidays - Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning - Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources - Family support:parental leave, adoption assistance and family benefits - Other benefits: optional legal and pet insurance, transportation savings and more Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process. How you’ll make an impact in this role Lead the establishment, coordination and management of Operational Excellence (OE) for area of responsibility. - Develop and foster a culture of continuous improvement by leading improvement activities. - Establish an operational excellence organization serving as advocate, mentor, teacher and role model for integrating best practices into the organization. Serves as a subject matter expert within the discipline. - Develop systems and metrics for sustainable compliance of continuous improvement processes. - Design and establish sustainable systems for the tracking and reporting of value proposition resulting from continuous improvement program. - Benchmark industry practices and external expertise to identify future organizational opportunities. - Conduct hiring, directing, development and evaluation of staff. What minimum requirements you’ll need Education: - High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management. What additional preferences we're seeking - Must be Licensed Nursing Home Administrator - CCRC experience is required Equal employment opportunity employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.