Role Description The Campus Chapter Intern (CCI) is a student intern who represents NMDP on their college campus. Interns must be currently enrolled undergraduate students at the University of Houston. Their primary objective is to create or maintain a registered student organization (chapter) on their campus, develop and grow the membership of that chapter, and mobilize that chapter to engage students to educate, recruit, and fundraise in support of the NMDP mission. The CCI will work closely with the regional territory team to plan campus wide events, deliver captive audience presentations, establish consistent tabling opportunities and collaborate with student organizations to recruit quality individuals to the NMDP registry. The CCI is responsible for managing partnerships focused on assigned audience(s) and/or program(s). The CCI’s target recruitment audience is 18-24 years olds with focus on partnerships and organizations with high African American, Hispanic/Latino and/or Asian American Native Hawaiian Pacific Islander student membership. Accountabilities - Participate in program communications, complete required check-ins, and attend a weekly call with the Supervisor, Account Manager, and Member Recruitment Coordinator - Lead chapter operations by advising chapter leadership toward goals and serving as acting chapter president as needed - Recruit, retain, and engage a balanced, representative chapter membership and mobilize members to support education, recruitment, and fundraising - Deliver a weekly captive audience presentation to educate and recruit prospective registry members - Establish and staff consistent tabling opportunities to maintain on-campus visibility (minimum four hours per month in highly frequented locations) - Build and maintain relationships with faculty, administrators, staff, and partners and complete timely follow-up to enable campus awareness and education efforts - Collaborate with student organizations and event organizers to expand outreach and recruit and educate prospective registry members - Promote recruitment and education efforts via social media and other available distribution channels - Plan and execute one campus-wide Member Education and Registration event per semester, including logistics, volunteers, materials, and follow-up - Coordinate activities and priorities with the territory team and communicate progress, barriers, and upcoming opportunities - Maintain student status throughout the internship term and model belonging and inclusion in interactions and chapter practices Qualifications - Knowledge of NMDP mission and key lifesaving messages used to educate others about NMDP and the Registry - Knowledge of NMDP member registration process, including steps, requirements, and standards - Knowledge of computer systems and tools, including Microsoft Outlook, Word, Excel, PowerPoint, and internet search applications Requirements - Currently enrolled in a bachelor’s degree program at a targeted college or university - Completed at least 30-hours of coursework - Minimum GPA 2.8 - Meet or exceed the college/university’s Standard Academic Progress requirements Time Commitment - The selected individual commits to serve in this role for a full academic year and a summer, with the targeted term beginning in June 2026 and ending in May 2027. - On average, 10 hours/week time commitment - Active attendance in a weekly 1:1 call with supervisor - Active attendance in a weekly CCI team call - Live attendance or a review of the recording of Monthly National Chapter Program calls - Active attendance in onboarding training (Virtual- Summer 2026 dates TBD) - Active attendance at Chapter Program Meeting (Minneapolis, MN – July 20-22) - All travel, food, lodging covered by NMDP, contingent upon travel restrictions and budget Pay Rate - $18.50/hour Preferred Qualifications - Preference given to students who are currently NMDP Chapter members, NMDP Ambassadors and/or NMDP volunteers - Previous leadership roles, professional or volunteer - Experience in planning and facilitating meetings, including agenda preparation - Experience in goal setting and timeline planning - An enthusiasm for personal and professional development How This Role Will Benefit You As a Campus Chapter Intern, you will gain a wealth of leadership experience. You will have the opportunity to provide direct leadership and insight to the work of NMDP on a national scale and work directly with staff from across the NMDP organization to support the achievement of organizational goals. You will gain knowledge, practice, and a transferable skillset that will assure a positive and gratifying internship experience. NMDP staff are committed to ensuring CCI have a positive experience that provides value to both the organization and the individual.

Role Description We are seeking an experienced Technical Account Manager with a strong focus on client data testing to support our growing client base. This role is an individual contributor reporting to the Senior Manager, Client Technical Support. The successful candidate serves as the primary technical liaison between the product implementation team and production support — while also leading client data testing efforts including UAT strategy, execution, and sign-off. The Technical Account Manager is responsible for ensuring the client's production environment operates at optimal levels, resolving technical issues in a timely manner, driving customer satisfaction, and continuously partnering with the Senior Manager, Client Technical Support to improve processes. Approximately 60% of this role is dedicated to core Technical Account Management responsibilities and 40% to leading client data testing engagements. This role requires the ability to balance concurrent priorities across active testing engagements and ongoing production support, often for the same client. This role requires a strong technical background, excellent communication skills, and a passion for helping customers succeed with complex solutions. Qualifications - Experience supporting complex healthcare SaaS data-driven platforms. - Strong background in technical support, escalation management, and client-facing problem solving. - Experience leading or coordinating UAT or QA efforts. - Proficiency in SQL for data validation and root cause analysis in cloud environments (e.g., Snowflake, Databricks). - Clear, concise communication with technical and non-technical stakeholders. - Ability to manage multiple priorities in fast-paced client environments. - Bachelor’s degree in a relevant field or equivalent experience. - Off hours/weekend work may be required during testing cycles or critical production events. - Willingness to travel approximately 5–10% to client locations to build and sustain executive-level relationships. Requirements - Specific to Client Data Testing: - Scrum Master certification or equivalent experience working in agile/scrum delivery environments. - Experience leading a QA effort for cloud software, or similar experience. Benefits - Unlimited paid time off – recharge when you need it. - Work from anywhere – flexibility to fit your life. - Comprehensive health coverage – multiple plan options to choose from. - Equity for every employee – share in our success. - Growth-focused environment – your development matters here. - Home office setup allowance – one-time support to get you started. - Monthly cell phone allowance – stay connected with ease.

• Gain distribution and utilization of the Impella 5.5 (left sided treatment) • Manage EXCEL sites and clinicals on new Surgery, Heart Failure, ECMO technologies • Work collaboratively within the area to achieve quarter over quarter growth • Drive excitement and vision of heart recovery solutions with existing devices and future technologies • Call point(s): Cardiac Surgeons, Heart Failure Cardiologists, “Heart Team” (to include Interventional Cardiologists, Intensivists, & Perfusionists) • Staff major conferences: HFSA, AHA, STS, AATS, and ISHLT • Staff local heart failure symposiums • Build surgical vertical in established Impella programs – Full product portfolio

• Manage the flight schedule by updating operators and facilitating internal communication as needed. • Coordinate services for contracted trips for clients, including liaising with operators and vendors, arranging catering, transportation, and other necessary services as needed. • Facilitate communication and assist with the processing of paperwork between ground transportation companies, destination management companies, hotels, resorts, and clients. • Input and upkeep client information within CRM and trip management systems. • Arrange airport procedures, including customs and immigration, vehicle ramp access, and landing requirements. • Create Trip-coordination, trip briefs, manifests, and all associated paperwork. • Source aircraft options, prepare proposals, and position options. • Create and executive contingency plans for irregular operations. • Negotiate pricing with vendors, including reconciling any unexpected charges as appropriate.