Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of. At Lonza, we are looking for a Global Head of Key Accounts to lead and scale a globally coordinated Key Account Management approach across our Capsules & Health Ingredients (CHI) business. CHI’s leading pharmaceutical and nutrition customers require differentiated value, strong executive engagement, and consistency across regions — and this role will ensure we deliver on that promise. In this strategic leadership position, you will design and lead the Global Key Account Management strategy across CHI, driving growth across our most strategically important customers in both Pharma and Nutrition. You will build the global operating model, lead the global KAM network across regions, and partner closely with senior commercial, marketing, operational, and functional leaders to unlock new value and growth opportunities. Key responsibilities: Define and implement CHI’s global Key Account Management strategy, including governance, role architecture, and account planning standards Lead a global network of Key Account leaders across regions, ensuring strong coordination and consistent execution for top-tier customers Drive executive engagement with CHI’s most strategic accounts, strengthening long-term partnerships and identifying growth opportunities Ensure global account plans are developed and executed across functions, with clear priorities, ownership, and measurable outcomes Partner with Sales, Marketing, Operations, Supply Chain, R&D, Finance, and RevOps to deliver a unified customer experience globally Establish a structured cadence for global customer governance (e.g., QBRs, executive steering, account reviews), ensuring transparency, accountability, and consistent decision-making across regions Build strong discipline around performance tracking, including account-level revenue growth, retention, pipeline, and customer satisfaction Drive cross-regional value creation initiatives such as portfolio expansion, innovation partnerships, and supply optimization, aligning CHI’s end-to-end capabilities to customer priorities Act as escalation point for complex customer topics, ensuring fast alignment and resolution across internal stakeholders Maintain strong market awareness and customer insight to shape commercial strategy and future priorities Required Qualifications:

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. Compensation for this role is 50,000-60,000. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set. As a Lead Account Manager, Client Services at RXO, you will coordinate with site leadership to provide support for all home delivery services. What your day-to-day will look like: Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports Cultivate positive working relationships with contract carriers and helpers Use route planning software to build efficient delivery routes Handle the dispatch of contract carriers; resolve issues throughout the day as needed Assist the Operations Manager in identifying issues with deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery Coach and develop dispatch and junior associate personnel to meet and exceed the customers’ expectations Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, align driver team / customer expectations) At a minimum, you’ll need: 3 years of logistics experience Bachelor's degree or equivalent related work or military experience Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications It’d be great if you also have: Bachelor’s degree in Logistics or Supply Chain Management, or equivalent related work or military experience 4-7 years of logistics experience Solid research, communication and time management skills Does this sound like you? Check out what else RXO has to offer. Why Join Us: Our Benefits Competitive pay Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave 401(k) retirement plan with up to 5% company match Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity Employee Assistance Program (EAP) Tuition reimbursement, adoption assistance Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account Health Reimbursement Arrangement Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. Compensation for this role is 50,000-60,000. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set. As a Lead Account Manager, Client Services at RXO, you will coordinate with site leadership to provide support for all home delivery services. What your day-to-day will look like: Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports Cultivate positive working relationships with contract carriers and helpers Use route planning software to build efficient delivery routes Handle the dispatch of contract carriers; resolve issues throughout the day as needed Assist the Operations Manager in identifying issues with deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery Coach and develop dispatch and junior associate personnel to meet and exceed the customers’ expectations Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, align driver team / customer expectations) At a minimum, you’ll need: 3 years of logistics experience Bachelor's degree or equivalent related work or military experience Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications It’d be great if you also have: Bachelor’s degree in Logistics or Supply Chain Management, or equivalent related work or military experience 4-7 years of logistics experience Solid research, communication and time management skills Does this sound like you? Check out what else RXO has to offer. Why Join Us: Our Benefits Competitive pay Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave 401(k) retirement plan with up to 5% company match Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity Employee Assistance Program (EAP) Tuition reimbursement, adoption assistance Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account Health Reimbursement Arrangement Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .

Role Description The Account Manager is responsible for interacting with customers on an executive level and acting as an extension of the client; understanding and communicating agreed upon expectations to field offices and increasing the market share of business by providing service that meets and exceeds customer expectations, stewardship reporting, commitment to customer goals, and introducing/selling/implementing additional services. This is a remote role. Essential Functions & Responsibilities: - Provide consultative customer services for one or more new or established accounts - Introduce new services independently or with assistance as needed - Handle local or regional accounts - Manage accounts with revenue in one region and a minimum revenue amount of $1m per account with a combined revenue for all accounts of over $3m - Revenue growth with existing accounts - Accounts Receivable - Responsible for all aspects of collections in conjunction with the respective operations management - Client Stewardship - Responsible for conducting regular stewardship meetings and overseeing the integrity and delivery of client specific reports and information; must perform in a consultative role identifying trends and providing CorVel solutions to market and business challenges - Client Retention - Maintain continuous communication with customers to ensure that all service expectations are identified and maintained; communicate and engage senior management in account status, challenges and goals; every national account and large account will have an RVP (Regional Vice President) as a senior operations representative assigned to the account - Proactively raise concerns or potential issues to appropriate members of the management and executive team to remedy immediate concerns before they become issues; maintain an open items matrix to document all issues and resolution - Facilitate and coordinate internal customer set-up and external implementation - Coordinate and attend customer meetings; ensure CorVel participants are engaged - Discuss, understand, and meet agreed upon standards as mutually determined by CorVel and customer - Develop/maintain account service instructions/communicate to service staff and post on the Intranet - Manage contract renewals/price increases; coordinate with the AE and/or management team as appropriate - Present information to assigned customers in an organized and persuasive fashion for contract renewals, service issue discussions, or additional product sales - Regular attendance on the Monthly Account Manager Call - Provide monthly account updates and document all new service opportunities in Salesforce.com - Additional duties as assigned Qualifications - Reliable professional with the ability to achieve balance between customer orientation and a results-driven approach - Knowledge of CorVel's services and completion of all CorVel Product Training Modules - Business acumen, coupled with enthusiasm and decorum - Excellent communication/presentation skills and ability to build relationships - Strong interpersonal skills and commitment to customer service - Able to work collaboratively and independently - Highly developed organizational abilities as well as analytical and time management skills - Must be proficient in Microsoft Office applications and CRM software (Salesforce) Requirements - Bachelor's degree, national certification or equivalent in business or sales and marketing - Demonstrated experience in account management - Training within the insurance industry, managed care or related field preferred Pay Range CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time. For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process. Pay Range: $70,276 - $116,942 Benefits A comprehensive benefits package is available for full-time regular employees and includes: - Medical (HDHP) w/Pharmacy - Dental - Vision - Long Term Disability - Health Savings Account - Flexible Spending Account Options - Life Insurance - Accident Insurance - Critical Illness Insurance - Pre-paid Legal Insurance - Parking and Transit FSA accounts - 401K - ROTH 401K - Paid time off Company Description CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).