• Develop and execute a multi-year account strategy aligned to customer priorities. • Connect GEHC capabilities across Imaging, AVS, PCS, and Service into a coherent roadmap for Care Alliance partnership. • Translate strategy into quarterly priorities and opportunity plans that the account community can execute. • Build and sustain senior relationships (C-suite and key executives). • Anticipate changing needs, and shape customer decision-making as a trusted advisor. • Present complex information clearly—verbally and in writing—to executive decision makers. • Serve as the single point of contact and decision maker for Enterprise Accounts. • Connect customers to the right GEHC resources to meet needs and resolve challenges. • Lead and align cross-functional teams around account priorities.

• Develop and execute a multi-year account strategy aligned to customer priorities, connecting GEHC capabilities across Imaging, AVS, PCS, and Service into a coherent roadmap for Care Alliance partnership. • Translate strategy into quarterly priorities and opportunity plans that the account community can execute. • Build and sustain senior relationships (C-suite and key executives), anticipate changing needs, and shape customer decision-making as a trusted advisor. • Present complex information clearly—verbally and in writing—to executive decision makers. • Serve as the single point of contact and decision maker for Enterprise Accounts, ensuring alignment on who engages whom, when, and why across GEHC. • Connect customers to the right GEHC resources to meet needs and resolve challenges while maintaining strategic coherence and message discipline. • Lead and align cross-functional teams around account priorities, clear roles, and operating cadence. • Owns the coordination with USCAN and Global Segment teams / Sales GMs to ensure the right level of engagement from front line sellers. • Identify and shape enterprise opportunities; engage the Enterprise Solutions team to build large-scale strategic deals (e.g., Care Alliance / Care Pathway-type constructs where applicable). • Lead cross-segment alignment to improve win rate, deal velocity, and customer confidence in GEHC as a strategic partner. • For assigned Enterprise Accounts, own funnel health and conversion within accounts, driving Enterprise Solutions funnel, Share of Wallet, Visibility rate, and Win rate. • Deliver outcomes with explicit accountability for Price discipline / accretion (protecting value and avoiding relationship-discounting).

• Own top-line revenue, comp sales, and EBITDA performance • Drive sales productivity (sales per square foot, UPT, conversion, AOV) • Plan and execute regional sales strategies and promotions • Analyze performance data and implement corrective action plans • Manage and optimize store labor and controllable expenses • Ensure consistent execution of operating standards across all stores • Lead inventory management, shrink control, and stock optimization • Oversee store openings, closures, remodels, and relocations • Maintain compliance with state-specific labor and retail regulations • Partner with supply chain to ensure in-stock and flow efficiency • Deliver a consistent, high-quality customer experience across all markets • Monitor and improve NPS, customer satisfaction, and service metrics • Ensure visual merchandising and brand standards are executed flawlessly • Address escalations and protect brand reputation across locations • Hire, develop, and retain high-performing store leadership teams • Build bench strength and succession plans for key roles • Lead performance management cycles and calibration across stores • Drive engagement, culture, and accountability • Coach District/Store Managers on leadership and business performance • Translate company strategy into field-level execution plans • Identify opportunities for market growth and store optimization • Partner cross-functionally with HR, Finance, Marketing, and Merchandising • Lead multi-state operational alignment and communication cadence • Ensure compliance with state labor laws, health & safety standards, and loss prevention policies • Maintain audit readiness across all stores

• Provide project and team oversight of Workday HCM (Core HCM, Talent, Compensation, Benefits, Time Tracking, Absence, Recruiting) and Financials/FDM modules (GL, AP, AR, Assets, Expenses, Procurement, Projects/Grants, Reporting) for all active projects. • Act as the Workday architectural expert, advising on system design, configuration strategy, security, and cross-module impacts. • Lead and develop a team of Workday Specialists and analysts; ensure project health, performance monitoring, and timely delivery. • Configure and optimize Workday business processes, calculations, validations, integrations, and organizational structures for clients. • Oversee integrations, EIBs, reporting, audits, data validation, and error resolution. • Lead Workday-related projects end to end, including new modules, enhancements, and upgrades; facilitate stakeholder workshops and communications. • Initiate and focus team efforts to gather and analyze data to formulate best-practice recommendations specific to client needs. • Collaborate with Sales to create project resource plans, deliverables, and timelines to meet client needs, managing multiple clients. • Measure project progress with a focus on project deliverables, providing solutions for complex situations ensuring timely and on budget results. • Solicit client feedback on project team performance, making adjustments in support of measurable, continuous improvement. • Expand and identify business opportunities, developing and strengthening client relationships. • Provide strategic oversight and consulting services on all assigned engagements.