• Brindar apoyo al Gerente y al Coordinador de la Oficina de Capacitación en diversas tareas administrativas. • Apoyar procesos de incorporación (onboarding), asignación de maestros o instructores y gestión de la permanencia de empleados. • Programar actividades y administrar el currículo según las indicaciones de su supervisor o gerente. • Permitir que el Gerente y los Capacitadores concentren sus esfuerzos en la formación de los misioneros y del personal que trabaja directamente con ellos.

Role Description The Advanced Medical Support Assistant (AMSA) within the VISN Clinical Contact Center serves as part of an interprofessional healthcare team. AMSA provides support across multiple ancillary and interprofessional clinics and determines the needs of the Veteran/caregiver. The AMSA is responsible for routing clinical questions to appropriate clinical staff. - Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. - Works collaboratively with VISN programs, services, and interprofessional coordinated care team members to provide access to care and meet the needs of Veterans via various available contact modalities including but not limited to telephone calls, secure messaging, chat, text messaging, and video. - Scheduling, canceling, re-scheduling patient appointments and/or consults. - Entering no-show information. - Monitoring appointment requests from multiple electronic sources. - Gathering and obtaining medical information from patients. - Processing medication refill requests. - Reviewing electronic health record, obtaining medical records. - Participating in huddles with other MSAs and/or VISN CCC staff to determine the daily needs of the VISN CCC. - Monitoring outpatient appointments in areas of responsibility; verifying and updating demographics when contacted by patients. - Manages patient systems to verify and validate accuracy and resolve issues. - Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment. - Informs interprofessional team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community). Qualifications - United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. - English: Must be proficient in basic written and spoken English. - Education: Must possess a High School Diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. - Experience: No experience required. - May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Requirements - IN ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE, YOU MUST MEET THE GRADE REQUIREMENTS AT THE GS-6 LEVEL TO QUALIFY FOR THIS POSITION. - GS-6 LEVEL GRADE REQUIREMENTS: - SPECIALIZED EXPERIENCE: Must have one (1) year of experience that is directly related to the duties of a MSA and that equips you with the particular knowledge, skills, and abilities to perform successfully the duties of this position. - To be creditable, this experience must be equivalent to the next lower grade level, GS-5, and demonstrate the knowledge, skills, and abilities associated with current MSA responsibilities. - Experience at this level includes, but is not limited to: - Advising clinical staff on current administrative processes. - Answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit. - Scheduling, canceling, re-scheduling patient appointments and/or consults including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. - Entering no-show information; monitoring appointment requests from multiple electronic sources. - Participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic. - Monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. - Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.). - KNOWLEDGE, SKILLS, AND ABILITIES: You also must demonstrate the following KSAs: - KSA-1: Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines to accomplish team goal setting to ensure medical care to patients is met. - KSA-2: Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. - KSA-3: Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing. - KSA-4: Advanced knowledge of the technical health care process as it relates to access to care. - KSA-5: Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect the patient flow. - KSA-6: Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Benefits - Telework: Available. - Virtual: This is a virtual position. - Remote: This position is designated as remote. Remote work is defined as full-time employment conducted outside of a VA facility or in VA-leased spaces. Physical Requirements The work is primarily sedentary. Physical demands do not exceed those of a typical office setting. There may be some walking, standing, twisting, turning, sitting, pushing, bending, repetitive keyboarding, or carrying of light items. Some positions may require sitting for long periods of time at a computer terminal typing data while talking on a telephone headset.

Virtual Assistant About the job DelEx Air Cargo Virtual Assistant Please Note: This job is being posted on behalf of Cary Schultes and Angelina Ardasheva of DelEx Air Cargo (https://delexaircargo.com/) by Great Assistant (www.greatassistant.com). Great Assistant is a company that works with entrepreneurs to match them to assistants. DelEx Air Cargo is a family owned global freight forwarding company that was established in 2000. The company is a licensed Indirect Air Carrier and IATA member with an office at JFK International Airport in New York. DelEx Air Cargo has a large network of reliable partners throughout the world and focuses on fast, responsive, and reliable customer service. We're looking for a Virtual Assistant to support administrative, compliance, document management, communication, and routine social media tasks. The ideal candidate is organized, trustworthy, proactive, detail oriented, and comfortable working independently while helping keep documents, deadlines, and compliance related items on track. As our Virtual Assistant, you must align with DelEx Air Cargo's Core Values: - Speed with Accuracy - Team Driven Excellence - Customer Commitment - Compliance First - Continuous Improvement - Trust and Transparency This role is best suited for someone who can take ownership of assigned tasks, communicate clearly, follow through without needing constant reminders, and help keep documents, deadlines, and compliance related items organized. Some of your responsibilities will include: - Support compliance related document management, including checking that required paperwork is uploaded, organized, and current - Follow up with internal departments regarding missing, incomplete, or expired paperwork - Schedule and track assigned tasks to make sure deadlines and follow ups are completed - Upload documents, complete forms, and maintain accurate records in the appropriate files and systems - Monitor the compliance email account, download driver receipts, and file them in the correct folders - Prepare, format, and send the weekly BIS newsletter to the appropriate team members - Help coordinate internal training by sending links, instructions, and reminders to team members - Track training completion, follow up on outstanding items, and keep records updated - Create reports, request reports from others, and prepare simple updates as needed - Edit documents, update forms, organize files, and draft reminder emails - Assist with routine administrative support, document management, communication, and compliance related tasks - Support basic social media tasks, including posting on LinkedIn and Facebook and helping create AI assisted social media videos In addition to the above, the ideal candidate must be/have: - Friendly, kind, easy to work with and approachable - Positive attitude and calm, easygoing, professional personality - Honest, loyal, trustworthy, reliable, and dependable - Highly organized and detail oriented - Proactive, self motivated, and able to take ownership of tasks - Independent and able to follow through without constant reminders - Clear, respectful, and straightforward communicator - Comfortable asking questions when something is unclear instead of guessing - You must be tech savvy and quick to pick up new tools and software Experience with the following tools is a plus! - Microsoft Office Suite - Microsoft Teams - Slack - Asana - ChatGPT - Adobe - Social Media for business, including LinkedIn and Facebook Position Details - This is a W2 remote position - Benefits include PTO, sick time, paid holidays, and 401(k) with 3% match - The position will start at 20 hours per week, with the potential for more hours based on business needs - Hours are Monday to Friday from 9:00 am and 1:00 pm EST. - The pay rate is $30/hr. USD and is non-negotiable - You must be able to pass a background check - We are looking for someone to become a long-term (3+ years) team member **Please do not contact Cary Schultes, Angelina Ardasheva, or DelEx Air Cargo directly; doing so will disqualify your application***

• Manage the calendar of the Vice President • Determine the urgency of requests and priorities accordingly • Edit reports, proposals, and presentations for the Vice President • Consult across departments on strategic communications and information • Responsible for arranging Vice President’s travel arrangements