• Develop individualized care plans, including prioritized goals, that consider the patient’s and caregivers’ goals, preferences and desired level of involvement in the care management plan. • Make outbound calls to assess patient’s current health status. • Identify gaps or barriers in treatment plans. • Coordinate care for members and makes referrals to outside sources. • Ensure members discharging from hospital or emergency department receive the necessary services and resources, including medication reconciliation. • Triage symptom-based calls per approved protocols for a wide range of patients. • Enroll patients and manage alerts for various home monitoring programs. • Provide approved general health information and guidance to public caller from approved sources by assessing needs of the caller. • Document all workflows in EPIC system for purposes of tracking and quality assessment. • Provide patient education to assist with self-management of wellness and disease. • Educate enrolled members on chronic and acute disease processes. • Interact with LCMC Health care partners, leadership and/or physicians to discuss clinical questions, concerns, strategies, and care plans to achieve quality and cost management objectives. • Demonstrate energy, excitement, and a passion for quality work.

• Provide strategic and operational leadership across the Title & Settlement function • Own end-to-end operational performance across Title & Settlement workflows, including Pre-Closing, Closing, Funding, Recording, and Post-Closing • Set and manage service delivery standards, SLAs, turn times, productivity benchmarks, and quality metrics across teams • Drive operational scalability to support volume growth, onboarding of new clients, and legacy portfolio transitions • Lead and manage Team Leads and/or Supervisors, providing direction, coaching, and performance oversight • Own process standardization, documentation, and governance across all settlement workflows • Embed quality and risk management frameworks within daily operations • Serve as an operational partner for key clients, lenders, and underwriters

• Drive for best-in-class study execution • Performance management of direct reports • Provide SMAs with the opportunity of professional success • Support business continuity, shifting needs, and organizational deliverables • Ensure awareness and adherence of direct reports to corporate and divisional policies • Contribute to the development of Quality Systems Documents (QSDs) • Develop and nurture relationships with direct reports and stakeholders

• Educate HCPs on patient support programs, including access and reimbursement support tools and services • Educate on product-specific acquisition and access options such as specialty pharmacy networks and specialty distribution • Educate on resources available to address access issues • Provide local expertise regarding national/regional payor policies to educate providers on payer issues, coding changes, and appropriate claims submission processes • Liaise with AbbVie’s Access and Reimbursement support center to update HCPs on Rx status and program eligibility • Collaborate with AbbVie’s Access and Reimbursement Support Center to relay prescription status and program eligibility updates • Report back payer trends related for approved products to Patient Services and MHC account management teams • Establish and maintain relationships with appropriate providers within territory • Remain current on key managed care, reimbursement, and policy activities