Role Description The Underwriting Assistant assumes administrative and corporate tasks in order to meet the departmental objectives. - Receive reinsurance applications and create and set up within Reflex and Sylvie systems, ensuring attention to detail so that all information populated is correct; and required authorizations have been received. - Monitor the triage queue in Reflex to ensure that cases requiring manual prioritization are identified and reprioritized as required. - Identify and escalate follow-up requests to the underwriter on high priority/large face amount cases. - Monitor underwriter queues in Reflex against the underwriting calendar to ensure that work is distributed/redistributed according to underwriter availability. - Assign mail received to the appropriate pending applications, within the required turnaround time. - Effectively and proactively communicate with internal and external (e.g. ceding companies; retros) clients to seek additional information and/or answer routine requests. - Provide underwriter support and assist with handling requests effectively and efficiently. - Make requests to/follow up with retro-cessionaires. - Assist with projects and reporting as required. - Complete any other necessary tasks required from the Director. Qualifications - High School Diploma completed - Bilingual French/English (oral and written) is considered an asset - Knowledge of MS Word, Excel, Outlook - Knowledge of the life-insurance or life-reinsurance industry an asset Requirements - Solid time management and organizational skills, with an ability to meet or exceed individual/team targets. - Works effectively and collaboratively within and across teams; shows initiative and actively contributes ideas and solutions. - Solid observational sense and detail-oriented. - Self-motivated, flexible and creative. Able to identify and quickly shift priorities as needed. - Proactively builds strong interpersonal relationships. Benefits - Gain valuable knowledge from and experience with diverse, caring colleagues around the world. - Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought. - Join the bright and creative minds of RGA, and experience vast, endless career potential. - Compensation Range: $50,900.00 - $63,600.00 Annual - Annual bonus plan that includes all roles and some positions are eligible for participation in our long-term equity incentive plan. - Full range of health, retirement, and other employee benefits.

Role Description We are seeking an experienced, detail-oriented Commercial Lines Trucking Underwriter to join our team. You must have direct experience in commercial lines trucking insurance, be fluent in both English and Spanish, and hold an active 220 Insurance License. This remote position requires you to reside outside Florida. The underwriter will: - Answer inbound calls from agencies and clients, providing bilingual (English/Spanish) support for all commercial trucking insurance inquiries. - Sell and promote commercial lines trucking insurance: identify upsell and cross-sell opportunities based on customer and agency needs. - Review and underwrite commercial trucking insurance applications, renewals, endorsements, and policy changes, ensuring compliance with underwriting guidelines. - Evaluate risk, determine eligibility, set coverage and pricing within authority, and make clear, timely underwriting decisions. - Support the sales process for agency partners, including quoting, coverage explanations, and documentation follow-up. - Handle questions and requests regarding eligibility, underwriting, endorsements, policy changes, renewals, and cancellations. - Maintain exceptional customer service during every call, ensuring a professional and knowledgeable experience. - Accurately document all interactions, decisions, and transactions in the agency management system and CRM tools. - Resolve customer and agency issues at first contact when possible, escalating complex cases as necessary. - Collaborate efficiently with underwriting, operations, and internal teams on issue resolution and policy management. - Perform related administrative tasks to ensure smooth agency and policy operations. Qualifications - Active 220 Insurance License (required). - Must reside outside the state of Florida (required). - Bilingual fluency in English and Spanish (required). - Direct commercial lines trucking insurance underwriting experience (required). - Demonstrated success in a customer-facing role answering calls, providing insurance support, and participating in sales. - Minimum of 2 years working as a commercial trucking underwriter or in a similar underwriting support capacity. - Proficiency with commercial auto/trucking insurance products, coverage, and underwriting standards. - Experience with agency management systems (AMS), CRM software, and Microsoft Office Suite. - Effective verbal and written communication skills; able to explain insurance concepts clearly and confidently. - Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment. - High school diploma or equivalent required. Requirements - Must reside outside Florida. - Bilingual: English/Spanish. - 220 License Required. - Commercial Lines Trucking Experience Required. Benefits - Medical, Dental, Vision, Life, Pet; Flexible Spending Account. - Competitive Salaries. - 401K Match. - Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave. - Short and Long-Term Disability. - Employee Support Programs, Including Mental Health. - Tuition Reimbursement. - Matching Charitable Gift Program. - Lucrative Referral Program. - Commuter Benefits. - Flexibility: Remote and Hybrid Opportunities Available.

Role Description Direct and manage the operations of an Underwriting unit through the recruitment, selection, training, development, motivation, and salary administration of underwriter staff. Specifically, oversee/coordinate division workflow and manage Underwriting projects, customer service initiatives, work efforts and risk analysis of underwriters, with the goal of ensuring a customer-centered communication focus at the agency level. Participate, coordinate, or independently lead complex projects to include major system and process improvement initiatives in the Underwriting Department. Serve as communication liaison/resource, providing technical problem resolution with field management, agents, company management, other companies, and insurance departments regarding underwriting concerns and issues. Develop, implement, and monitor customer service standards for agency-level staff. Qualifications - Bachelor's degree and/or an equivalent combination of education or progressively responsible work experience. - Experience may include people management experience, Lead Underwriter Consultant, and training development of underwriters at all levels resulting in performance improvements. - Previous life underwriting experience preferred. - Track record of obtaining results. - Demonstrated skills in relationship building, planning and directing work, decision-making, communication, and change management. - Strong project management skills with the ability to lead or manage departmental projects or process improvement initiatives. - Strong interest in people development with competence in staff selection, assignment, training, development, motivation, and recognition. - Superior communication skills with the proven ability to build trusted relationships and successfully negotiate issues with the field, policy owners, and employees. - A minimum of seven years of operational experience is preferred. Requirements - Plan, direct, and coordinate the activities of an Underwriting unit - maintaining departmental service standards and objectives with favorable mortality experience and persistence at the lowest possible net cost. - Supervise and direct the work activities and risk analysis of underwriters. - Perform all aspects of performance management and career development through goal setting, ongoing assessment, and coaching. - Responsible for the development of underwriters through the referral process, individual instruction, case audits, and classroom instruction. - Coordinate and implement new underwriting guidelines, practices, and procedures. - Participate, coordinate or independently lead complex projects to include major system and process improvement initiatives in the Underwriting Department. - Provide leadership to all aspects of these systems and process improvements including workflow, process changes and systems development initiatives. - Act as a liaison to other insurance operations departments when implementing initiatives. - Execute change management and communication plans. - Develop, implement, and monitor customer service standards for the Field Force. - Initiate communication to address and resolve technical problems with field management. - Recommend and implement improved service strategies/standards to address work efficiencies (i.e. divisional workflow roles/responsibilities; work area layout/workflow). - Coordinate designs, and deliver field visitations programs and videoconference to improve Home Office/Field relationships and to communicate New Business practices and changes. - Manage the budget for respective unit. - Respond to complex/sensitive customer service complaints and questions in compliance with the National Association of Insurance Commission guidelines. Benefits - Pay Range - Start: $108,160.00 - Pay Range - End: $162,240.00 - Geographic Specific Pay Structure: - Structure 110: $118,960.00 USD - $178,440.00 USD - Structure 115: $124,400.00 USD - $186,600.00 USD

• Provide strategic leadership over payments underwriting, portfolio risk, funding, collections, and related merchant risk operations for U.S. and Canadian merchants • Set the operating strategy and provide team leadership, managing vendor and acquiring bank relationships • Monitor portfolio performance and risk trends, identifying emerging risks and recommending portfolio-level actions • Oversee automated high-risk alert monitoring systems, criteria, and reporting to improve decision quality and reduce manual dependency • Partner with cross-functional teams to improve systems, workflows, and alignment • Prepare and present risk, funding, and collections reporting to the CFO and other senior stakeholders • Manage relationships with acquiring bank risk teams, AML partners, auditors, and vendors • Evaluate vendor performance, contracts, issue resolution, and scalability against business objectives and regulatory requirements