At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information. Those in operations and strategy at PwC will track, manage, and report on strategic initiatives and projects. In this role, you will support leaders by handling key responsibilities, representing their point of view in meetings and decisions, and anticipating their future needs. Additionally, you will organise leadership team calls and meetings, oversee research and data analysis, promote consistent execution across sectors, and collaborate across lines of service for knowledge sharing and promoting technology/tools for sales and delivery. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As a Strategic Commercial Senior Manager - Health Industries, you will help lead the development of executive-level perspectives for priority clients. This client-facing role within Internal Firm Services integrates industry, capital allocation, and growth considerations to support C-suite decision-making. You will work across the PwC network to develop structured, value-oriented points of view that connect market trends, transaction activity, and business unit strategy. This includes framing discussions across industry outlook, capital allocation of trade-offs, organic and inorganic growth, and competitive positioning. Responsibilities• Manage the development of executive-level materials for senior stakeholders, including CEOs and investment committees • Translate analysis into structured outputs for executive audiences • Management of capital allocation discussion materials and set direction for growth-related work across health industry clients • Develop and advise on value creation plans (e.g., revenue growth, pricing, cost management), including portfolio discussions across acquisitions, divestitures, and portfolio strategy • Manage multiple engagements, including scope, timelines, and deliverables • Coordinate across teams to gather inputs and develop integrated perspectives • Build and maintain relationships with senior stakeholders • Mentor and guide team members through project delivery and development What You Must Have• At least a Bachelor's degree • At least 6 years of experience in strategy, deals/deals strategy, or commercial diligence What Sets You Apart• Preference for a Master's of Business Administration • Background in Strategy, Deals Strategy, or Commercial Strategy (consulting or professional services) • Experience supporting C-suite stakeholders on transaction-related or strategic initiatives, including capital allocation, investment analysis, and shareholder value considerations • Ability to synthesize complex data into structured, decision-oriented outputs • Ability to manage multiple engagements in parallel • Experience operating in environments with evolving scope and priorities • Knowledge of the U.S. health market (payer, provider, life sciences) • Ability to develop materials for, and use strategic communication and storytelling skills with, executive audiences to deliver clarity, impact and structure • Experience working across stakeholder groups and functional teams • Experience mentoring or developing team members • Extensive experience utilizing analytical thinking, systemic problem solving, and strategic questioning The salary range for this position is: $91,000 - $321,500. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

• Provide clinical oversight to a POD of Medical Assistants and Health Coaches managing a cardiac patient panel. • Ensure POD execution aligns with clinical protocols, care pathways, and value-based care objectives. • Serve as the clinical escalation point for complex cases, ensuring timely intervention and appropriate level of care. • Monitor POD performance, workload distribution, and adherence to program requirements. • Lead regular care planning huddles to prioritize enrollments, engagement, and program completion. • Collaborate with cardiology, primary care, post-acute providers, and community partners to align care plans with quality measures, risk-based contracts, and patient goals. • Deliver end-to-end clinical care management, including triage, high-risk care management, and transitional care management for complex cardiac patients. • Perform clinical triage of patient-reported symptoms, biometric alerts, and care gaps, escalating concerns per protocol to providers or emergency services as needed. • Proactively identify clinical deterioration to prevent avoidable emergency department visits and hospitalizations. • Lead high-risk care management for patients with advanced cardiac disease and multiple comorbidities through ongoing assessment and care planning. • Conduct comprehensive assessments, medication reconciliation, and individualized, goals-based care plans. • Address barriers to care such as medication adherence, social determinants of health, and access challenges in partnership with the care team. • Provide patient and caregiver education on disease management, symptom recognition, and self-management strategies. • Manage Transitional Care Management (TCM) following inpatient or post-acute discharge, including timely outreach, clinical assessment, and care coordination. • Ensure timely follow-up, medication reconciliation, and patient education to support safe transitions of care and reduce readmissions. • Document all interventions, care plans, and assessments accurately in Care Management system and the electronic medical record. • Support reporting and performance improvement related to cardiac quality metrics, program key performance indicators and utilization outcomes. • Contribute to continuous improvement initiatives aimed at improving outcomes, patient experience, and total cost of care.

• Mentor, and manage a team of individual contributors (Platform Enablement Engineers), establishing clear career development pathways, performance metrics, and a culture of continuous learning. • Oversee the prioritization and resolution of complex workflow failures and system anomalies. Act as the final operational authority for high-impact escalations, collaborating with Engineering leaders to streamline the bug-fix and development cycles. • Serve as the lead translator across departments, regularly synthesizing high-severity technical blockages and system patterns into clear, "business-speak" impact statements for executives, Tier 1 support, and business stakeholders. • Own the strategy for technical documentation (e.g., Confluence). Define standard decision trees and troubleshooting playbooks to safely scale self-service resolution across Tier 1 support. • Maintain ultimate accountability for triage queue efficiency, establishing SLA/SLO baselines and implementing workflows that prevent "stale" issues from lingering. • Aggregate telemetry data and ticket patterns to isolate systemic platform friction points. Present data-backed business cases to Product and Engineering leadership to drive long-term infrastructure and product enhancements. • Identify, champion, and execute internal tooling tweaks or process improvements to minimize operational overhead for the team. • Pioneer and enforce the team's internal adoption of GenAI tools to accelerate log summarization, code comprehension, and SQL script generation, driving a best-in-class mean-time-to-resolution (MTTR). • Cultivate an environment of knowledge sharing where investigative techniques, automated scripts, and AI prompts are standardly cataloged in public technical channels.

Job Description Manager, Real Estate Department: SPV Services Location: Jersey (Channel Islands) Schedule: Monday-Friday, 35 hours per week, Hybrid Arrangement: Permanent, Hybrid Job Summary We are looking for a Manager to join our Jersey SPV Services team, supporting the administration of real estate structures for joint ventures, funds, and long-term asset holding vehicles. You will manage a portfolio of clients with complex structures and high-value underlying assets across sectors such as office, retail, industrial, hospitality, residential, and development. This role combines technical oversight, client relationship leadership, and people management to deliver high-quality fiduciary and corporate administration services. You will also contribute to operational improvements and the team's growth objectives in the Jersey market. Key Responsibilities - Manage a portfolio of Jersey real estate clients, ensuring consistent delivery of corporate/fiduciary administration services aligned to internal standards and service levels - Lead and maintain strong relationships with clients, intermediaries, and key stakeholders through proactive, clear, and timely communication - Oversee statutory and governance deliverables, including the preparation/review of returns, approvals, resolutions, and accurate recordkeeping - Chair or support client meetings; produce/review agendas, minutes, resolutions, and associated administration within agreed timeframes - Act as a technical reference point within the team (real estate structures, corporate governance, and Jersey regulatory expectations), sharing knowledge and coaching colleagues - Support the Associate Director/Director with team leadership activities including mentoring, performance support, resourcing, onboarding, training, and adherence to policies and procedures - Manage workflow planning and prioritisation across the team; monitor progress and escalate risks or capacity issues to senior management as needed - Partner with colleagues on client take-on and ongoing reviews, ensuring due diligence and periodic review requirements are completed accurately and on time - Contribute to financial management of the portfolio/team, including time recording quality, WIP awareness, fee quotes, and supporting billing processes - Support business development by identifying opportunities within existing relationships and contributing to agreed annual new-income targets Required Qualification - ICSA/STEP/ACCA qualification (or equivalent relevant professional qualification) - Proven experience in fiduciary, corporate, or real estate administration, including managing complex structures and client portfolios - Strong working knowledge of corporate governance and statutory obligations in a Jersey/Channel Islands environment - Demonstrated people leadership skills, with the ability to coach, develop, and motivate colleagues at different levels - Strong communication and stakeholder management skills, including confidence engaging with demanding clients and intermediaries - Strong judgement and problem-solving skills, with the ability to assess options and recommend practical, compliant solutions Preferred Qualifications - Experience administering Jersey real estate funds, SPVs, joint venture structures, or multi-entity groups holding real estate assets - Familiarity with Jersey regulatory expectations and industry best practices for client due diligence and ongoing monitoring - Experience supporting commercial aspects of client management (fee quotes, budgeting inputs, billing cycles, and service improvements) Career Path Career path opportunities may include progression within Real Estate Services and broader CSC administration teams, for example: - Manager, Real Estate → Senior Manager / Associate Director, Real Estate → Director, Real Estate - Opportunities to broaden into related teams (e.g., Funds, Capital Markets, or Corporate Services) depending on business needs and development goals About Us CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.® Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other. CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging, CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC. We encourage candidates to apply directly to our website and not through third-party sources. Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications. About the Team At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations. CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions. - CSC is a great place to work with smart and dedicated people. - We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work. - We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals. - Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance. - CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more. - As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.