• Assist individuals in understanding their coverages and selecting the right products • Provide full lifecycle customer service and sales, accepting inbound calls or calling out to follow up • Respond to customer inquiries with compassion and active listening • Identify additional needs customers may have and help them to upgrade products or services • Complete the sale or renewal of a health plan that best suits the customer's needs

• Assist individuals in understanding their coverages and selecting the right products, services and best solutions • Providing full lifecycle customer service and sales • Respond to customer inquiries with compassion and active listening • Identify additional needs customers may have and help them to upgrade products or services • Complete the sale or renewal of a health plan that best suits the customer's needs

• Responsible for the accounts receivables reconciliation process for patient accounts including but not limited to: examining, correcting and consistently updating patient health information to ensure accurate insurance payment/follow-up and applying appropriate contractual allowances. • Resolves patient and insurance carrier inquiries in a timely manner to avoid increasing A/R days. • Uses on-line systems provided by multiple payers to verify eligibility and benefits as well as checking claim status appropriately. • Makes telephone calls to the payer to ensure receipt of claims filing and payment on submitted claims. • Maintains appropriate/consistent documentation on accounts worked utilizing the accounts receivables work listing or patient accounting system. • Identifies non-payment trends by payer and notify management and comes to the table with potential solutions to these non-payment trends. • Applies proper account management principles to accounts to ensure accurate follow up.

• Responsible for generating business through education, advisement, and enrollment in insurance plans. • Discuss insurance plans in detail and make recommendations to complete enrollment. • Use necessary tools such as softphones and quoting tools.