• Own the end-to-end process of identifying, investigating, and recovering value from inventory exceptions across Amazon accounts • Focus on unfulfillable inventory management and handle lost & damaged claims, inbound reconciliation, stranded inventory resolution, and reimbursement recovery • Monitor and manage unfulfillable inventory reports in Amazon Seller Central daily • Classify unfulfillable units by disposition type and coordinate removal orders or disposal requests • Identify units eligible for regrade or return to sellable condition • Maintain accurate records of unfulfillable unit counts and trends • Build and maintain dashboards or trackers to report unfulfillable inventory KPIs • Identify lost and damaged inventory at fulfillment centers using reports • File and track claims with Amazon for lost or damaged units • Reconcile shipped quantities against Amazon-received quantities for inbound shipments • Monitor stranded inventory reports and identify root causes to restore stranded units to active status • Audit reimbursement reports to identify unclaimed reimbursements

Role Description Ready to build a career in a fast-paced, international environment? Join a dynamic support team at the heart of the e-commerce experience. This is more than a customer service role—you'll be the key player ensuring seamless online journeys, solving real-time challenges, and delivering exceptional service that truly makes an impact. As a Support Specialist, you'll manage the full lifecycle of customer orders while maintaining top-tier service standards. You'll be trusted with sensitive data, collaborate across teams, and solve complex issues with precision and speed. What You'll Do - Manage end-to-end customer interactions (phone, email, chat) related to online orders - Handle delivery tracking, returns, refunds, payment queries, and shipping investigations - Review and process order-related data and business requests - Collaborate with couriers, financial institutions, and internal teams - Ensure strict compliance with PCI & GDPR policies - Analyze and resolve complex cases, escalating when necessary - Contribute to continuous improvement of customer experience and team performance Qualifications - English proficiency (B2 or higher) – written & spoken - Strong communication and problem-solving skills - High attention to detail and accuracy - Ability to work independently and make decisions confidently - Comfortable handling sensitive/confidential data - KPI-driven mindset with a proactive attitude - Team player who values collaboration and accountability Nice to have - Experience with SAP or back-office tools - Previous customer support or e-commerce experience Training & Onboarding - Fully paid training (15–20 working days) - Monday–Friday | 09:00 – 18:00 (incl. holidays) - Training conducted in English - Includes customer management across phone, email & chat - Hands-on learning + independent task execution Working Schedule - 40 hours/week (8h/day + 1h lunch) - Rotational shifts: Monday to Sunday - Operating hours: 07:00 – 00:00 - Flexibility required (including occasional overtime based on volume) What's in It for You - 1,534.82€ gross/month (all-in package) - Meal allowance: 7€/day - Performance bonus - Holiday & Christmas allowances included - 100% Remote work (within continental Portugal) - Career growth opportunities in an international environment Hiring Process - Application Review - Online Language Assessment - Interview with the Client Why This Role Stands Out You won't just answer tickets—you'll own the customer journey, solve meaningful challenges, and grow in a structured, high-performance environment where your impact is visible from day one. Apply now and secure your spot before the next training batch fills up.

Role Description Ready to build a career in a fast-paced, international environment? Join a dynamic support team at the heart of the e-commerce experience. This is more than a customer service role—you'll be the key player ensuring seamless online journeys, solving real-time challenges, and delivering exceptional service that truly makes an impact. As a Support Specialist, you'll manage the full lifecycle of customer orders while maintaining top-tier service standards. You'll be trusted with sensitive data, collaborate across teams, and solve complex issues with precision and speed. What You'll Do - Manage end-to-end customer interactions (phone, email, chat) related to online orders - Handle delivery tracking, returns, refunds, payment queries, and shipping investigations - Review and process order-related data and business requests - Collaborate with couriers, financial institutions, and internal teams - Ensure strict compliance with PCI & GDPR policies - Analyze and resolve complex cases, escalating when necessary - Contribute to continuous improvement of customer experience and team performance Qualifications - English proficiency (B2 or higher) – written & spoken - Strong communication and problem-solving skills - High attention to detail and accuracy - Ability to work independently and make decisions confidently - Comfortable handling sensitive/confidential data - KPI-driven mindset with a proactive attitude - Team player who values collaboration and accountability Requirements - Experience with SAP or back-office tools (nice to have) - Previous customer support or e-commerce experience (nice to have) Training & Onboarding - Fully paid training (15–20 working days) - Monday–Friday | 09:00 – 18:00 (incl. holidays) - Training conducted in English - Includes customer management across phone, email & chat - Hands-on learning + independent task execution Working Schedule - 40 hours/week (8h/day + 1h lunch) - Rotational shifts: Monday to Sunday - Operating hours: 07:00 – 00:00 - Flexibility required (including occasional overtime based on volume) Benefits - 1,534.82€ gross/month (all-in package) - Meal allowance: 7€/day - Performance bonus - Holiday & Christmas allowances included - 100% Remote work (within continental Portugal) - Career growth opportunities in an international environment Hiring Process - Application Review - Online Language Assessment - Interview with the Client Why This Role Stands Out You won't just answer tickets—you'll own the customer journey, solve meaningful challenges, and grow in a structured, high-performance environment where your impact is visible from day one. Apply now and secure your spot before the next training batch fills up.

• Lead the development and execution of content and creative strategies across multiple clients, including tier 1 clients and ad hoc audits, with minimal leadership oversight • Serve as a true client partner and authority on Amazon best practices. Able to clearly and concisely explain content and creative strategies and best practices both externally and internally • Mentor and coach junior team members, providing guidance, trainings, and support to help them grow and develop their skills • Manage the day-to-day activities of junior content team members, including assigning projects, monitoring performance, and ensuring quality standards are met • Collaborate with designers to deliver award winning creative strategies for clients and internal projects • Collaborate with the media team and account managers to ensure that all content is aligned with clients' overall advertising and business objectives • Partner with account managers to create content and SEO strategies that support client’s broader goals • Develop and implement creative strategies to support client goals and drive growth • Strong understanding of Amazon creative and content data and analytics. Able to analyze performance data and tests to continuously optimize content and creative • Contribute to content thought leadership through agency content, client POV pieces, resources, and case studies • Serve as an internal subject matter expert and create and own SOPs / process creation, resources and run team trainings • Begin to understand Amazon content and creation commercials • Partner with global counterparts to ensure global consistency and sharing across regions