Title: Remote Account Representative Location: FL, GA, MO, NE, NC, SC, TN, TX, or VA. Job Type Full-time Description REMOTE POSITION - Actively Hiring ($17 per hour with monthly bonus opportunities)LIFE IS SHORT, DO WORK THAT MAKES A DIFFERENCE Summary/Objective: Work with clients’ customers to address inquiries and concerns related to the customer’s account, improve collections on accounts through active communication, initiate appropriate action, and maintain records in accordance with company policies and procedures. Continuously strive to provide a seamless interface for the consumer between BCA Financial Services, Inc. (BCA) and the creditor client. BCA Financial Services, Inc. is seeking detail-oriented full-time Collections Specialists. If you thrive in a fast-paced environment, where you can be solution driven, provide exceptional customer service, all while being rewarded and recognized for your hard work and performance, apply today! Compensation & Benefits we offer: - $17/HR with monthly bonus opportunities - Monday through Friday schedule - Medical, GAP, Dental, Vision, and Voluntary Life insurance - 401k with a company match - Paid time off and Paid holidays The Collections Specialist will: - Provide exceptional customer service to our client’s patients while accurately recording their information. - Assist with account resolution by communicating account information, offering solutions, and establishing payment arrangements. - Handle high volumes of inbound and outbound calls. - Work with various computer programs and will be responsible for meeting individual metrics. Essential Functions: - Make outbound and receive inbound calls and maintain clear and concise documentation of all attempts and/or contacts made and received directly on the computerized collection system - Encourage payment in full on accounts through credit card, check and pertinent health care coverage or if appropriate, schedule partial payment plans - Answer all inquiries from consumers promptly; attempt to resolve consumer concerns by inquiring as to specific issues and clarifying those issues - Establish and maintain long-term relationships with creditor clients as well as the customers of the creditor, building trust and respect by consistently meeting and striving to exceed expectations - Maintain assigned productivity standards and meet assigned performance standards on a consistent basis - Effectively communicate and accurately process account updates, changes - Demonstrate accuracy and thoroughness, look for ways to improve and promote quality, apply feedback to improve performance, monitor own work to ensure quality - Demonstrate a strong working knowledge of, and comply with, the Federal Fair Debt Collection Practices Act (FDCPA), the Florida Commercial and Consumer Collection Practices Act (FCCCPA), the Fair Credit Reporting Act (FCRA), the Health Insurance Portability and Accountability Act (HIPAA) and other statutes, laws and regulations pertinent to the collection industry as well as industries served Requirements Work from home requirements: - Have a quiet and private workspace. - High speed internet with the ability to hardwire via 50 ft. ethernet cable from modem to your PC. Must be a sufficient speed to support video/web/audio and voice-over-IP (VoIP) (at least 20mbs download and 10mbs upload). Wi-Fi and hotspots are not supported. Must connect to modem via 50 ft. ethernet cable - You must meet all the technical requirements prior to the first day of training. - You must live in one of the following states: FL, GA, MO, NE, NC, SC, TN, TX, or VA. - We will provide you with the equipment needed to be successful. Qualifications: - High school diploma or equivalent - Minimum of 1 year working in a call center environment with a focus in customer service, billing or collections - Effective interpersonal and human relations skills - Effective verbal and written communication skills - Strong understanding of principles for providing effective customer service including customer needs assessment, meeting quality standards for service and continual evaluation of customer satisfaction - Basic Knowledge of medical terminology - A proven track record of strong negotiation and trouble shooting skills - A persuasive style of communication, stimulating and motivating others to action while being aware of and responsive to their needs and concerns - Above average critical thinking skills BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status. Keyword Search: customer service, healthcare, now hiring, customer support, credit, collections, accounts receivable, A/R, AR, billing, bill collector, billing clerk, remote collections clerk, patient account, medical, revenue cycle, patient financial, sales, medical billing, medical office, medical front desk, call center, call center representative, remote call center, customer service jobs, contact center, customer service, remote medical call center representative, remote work, virtual call center, work from home, remote work from home, patient account representative, patient customer service, customer service, medical collections, patient financial representative, healthcare collections, virtual collections rep, virtual patient representative, virtual collections. Salary Description $17.00 Per Hour

• Collaborate with Renewal Specialists and CSM teams to drive Net ARR expansions, upsells, and ensure timely renewals. • Drive adoption of JumpCloud’s solutions within existing accounts, identifying opportunities for further growth. • Proven track record of driving renewals and expansions in a high-growth environment. • Revenue/Quota attainment role. • Cover EMEA working hours. • Fully remote.

About the role: We are seeking a proactive and results-driven Associate Renewal Account Manager to own and execute the renewal strategy for a portfolio of existing customers. This individual will act as the primary point of contact for all transactional activities, exercising judgement in managing customer negotiations, coordinating cross-functional resources, and driving revenue retention outcomes. The ideal candidate is a self-starter with basic commercial acumen, capable of navigating complex customer environments and influencing renewal decisions with manager oversight. Rapid7 is a "hybrid" work environment. The expectation is that employees are in the office three days/ week, and remote for two days. At this time, we are only considering applicants who live in or around Metro Austin, Texas or Metro Boston, Massachusetts. Impact: This role directly impacts Rapid7's recurring revenue and customer retention strategy. The Associate Renewal Account Manager will: - Develop renewal plans for assigned customers, proactively identify risk & expansion opportunities - Analyze account performance data to forecast renewal outcomes & prioritize engagement - Partner cross-functionally with Sales, Customer Success, Channel, and Finance to ensure a seamless renewal experience that aligns with company goals. Key Responsibilities: Renewal Management: - Independently manage and execute the full renewal lifecycle for assigned accounts, ensuring timely and accurate contract completion. - Negotiate terms and coordinate approvals, with managerial approval & guidance, for renewals and amendments, balancing customer needs and company objectives. - Exercise discretion to resolve customer or partner issues that could impact renewal execution. Account Management: - Serve as the primary commercial contact for assigned customers on renewal, upsell, and pricing related matters. - Conduct renewal review calls and provide consultative guidance based on customer goals, budget cycles, and historical usage. - Maintain and grow relationships with key decision-makers and channel partners. Revenue Growth: - Identify and qualify upsell and cross-sell opportunities within existing accounts - Partner with Sales and Customer Success to develop and execute account expansion strategies. - Provide recommendations to improve renewal health and account profitability Data Analysis & Reporting: - Prepare and deliver accurate renewal forecasts, leveraging Salesforce, Clari, and internal reporting tools - Analyze renewal trends to develop data-driven strategies for risk mitigation. - Maintain detailed renewal documentation and account records. Process Improvement & Collaboration: - Collaborate with leadership on renewal playbooks & best practices - Participate in team initiatives to improve renewal workflows and customer retention processes The qualification and skills you'll bring to the role: - 1-2+ years of experience in SaaS renewals or account management with measurable success against retention targets - Strong business judgement and ability to balance commercial objectives with customer satisfaction - Excellent written and verbal communication skills; ability to communicate with executives and procurement stakeholders - Proficiency with Salesforce and other CRM systems - Strong analytical mindset and forecasting ability - Demonstrated initiative, accountability, and independence in managing a portfolio of accounts. - Cyber Security or technology industry experience is a plus Key Competencies: - Strategic thinker with a proactive, ownership-oriented mindset - Customer-first attitude with proven problem-solving skills - Ability to manage multiple priorities and work independently in a fast-paced environment - Collaborative team player who thrives in cross-functional partnerships #LI-PK2 About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,500+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us. Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range. The salary range for this role in the US is: $59,500.00 - 80,500.00 USD Annual Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.

• Responsible for the on-label promotion and execution of sales strategies for approved Esperion products to targeted customers • Achieve individual territory sales goals as approved by Esperion Commercial Leadership • Review performance metrics with RSM to ensure territory is achieving maximum sales results • Develop and maintain strong business relationships with key customers in the assigned geography • Effectively promote and educate Health Care Providers (HCPs) on the use of Esperion products through one-on-one meetings, virtual engagements, and company-approved programs • Analyze local market trends, develop, execute and monitor performance and results to maximize appropriate use of Esperion products • Ensure compliance with all corporate policies and procedures, completing all required compliance training • Establish and maintain effective communications among Regional Sales Managers (RSMs) and Territory Managers (TMs)