Role Description The Patient Flow Nurse (Registered Nurse role) for Virtual Care is responsible for facilitating the seamless and efficient flow of patients through virtual healthcare services. This role involves coordinating and managing the scheduling, triaging, and any follow-up processes to ensure patients receive timely and high-quality virtual care services. The coordinator will collaborate with healthcare providers, patients, and administrative staff to optimize the virtual care experience and contribute to overall patient satisfaction. The patient flow coordinator requires strong clinical judgment, excellent communication skills, and the ability to work effectively under pressure to ensure that patients receive appropriate and timely care based on their medical needs. Essential Duties and Responsibilities - Scheduling and Visit Triage: - Coordinate / oversee the scheduling of virtual appointments, ensuring alignment with healthcare providers' availability and patients' preferences. - Co-ordinate flow of patients to determine the urgency of their healthcare needs and appropriately prioritize appointments / visits. - Prioritize patients between sites making informed decisions regarding appropriate level of care. - Provider Collaboration: - Collaborate with healthcare providers to optimize their virtual care schedules and prioritize appointments / visits ensuring efficient utilization of their time and skills. - Communicate patient-specific information and instructions to providers before virtual booked appointments. - Documentation and Data Entry: - Oversight of accurate and up-to-date medical records ensures relevant patient information, appointment details, and outcomes of virtual visits. - Generate and share virtual care reports with relevant stakeholders as needed. - Follow-up and Coordination of lab results. - Ensure that patients’ results are communicated as per relevant processes. - Follow process for communicating critical lab results. - Collaborate with other healthcare team members to ensure continuity of care for patients transitioning between virtual and in-person services. Qualifications - Bachelor's degree in nursing or equivalent work experience, and in good standing with governing College. - Competence in CTAS (Canadian Triage and Acuity Scale) in a fast-paced environment. - Adherence to the Emergency Nursing Scope and Standards of Canadian Practice (National Emergency Nurses Association, 2018). - Experience in healthcare coordination, scheduling, and administration. - Current CTAS certification with +5 years’ experience. - Familiarity with electronic health record (EHR) systems. - Previous exposure to telemedicine or virtual care services. - Additional certifications: ACLS, Telephone Triage Nursing Certification preferred. - Strong organizational and time-management skills to manage virtual appointment schedules effectively. - Excellent communication skills for interacting with patients, healthcare providers, and administrative staff. - Familiarity with virtual care platforms and basic technical troubleshooting. - Knowledge of medical terminology and basic understanding of healthcare processes. - Ability to work independently and as part of a healthcare team. - Attention to detail and accuracy in maintaining patient records and documentation. - Empathy and compassion when dealing with patients' health concerns and needs. - Understanding of healthcare compliance and patient privacy regulations. - Multiple provincial nursing licenses are an asset. - Excellent written, verbal, and documentation skills. - Strong organizational skills and the ability to multitask with ease. - Standout colleague with strong interpersonal skills. - Quality driven with a focus on flawless customer service. Requirements - This role requires full flexibility for availability between Monday to Sunday, with all types of shifts (hours will vary) including day shifts, evening shifts, night shifts, and weekend shifts, as per the scheduling completed by management. Salary Range - $85,000 to $93,000/year Position Type - Backfill Work Environment - Remote Physical Requirements To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions. Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy. Why Join Teladoc Health? - Impactful, Connected Healthcare: Support millions of Canadians across the country with accessible care within rural regions & provincial health systems, at no cost to patients. - Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health. - Collaborative, Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada. Be a part of a growing team across Canada, that thrives on engagement, learning and growth. - Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses innovative platforms to provide accessible care across the full continuum of care, at every stage in a person’s health journey. - Growth and Innovation: We are growing rapidly - Come grow with us and support our expanding mission to make healthcare more accessible. - Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Role Description In this role, you will assist in resolving patient/member concerns, providing appropriate education/instruction and maintaining patient/member satisfaction by providing the highest level of clinical support. You will: - Assist and educate patients/members about available services through motivational interviewing, problem solving, and interpreting complex clinical problems. - Research information, contact providers, and provide patient/member information. - Assist patients/members with social determinants of health, special needs, and/or crisis situations. - Advocate for patients/members who are incapacitated or unable to communicate effectively. Job Duties: - Serve as the primary contact for Enhanced Member Supports Unit, Behavioral Health, and network for patients/members/providers. - Assess all clinical issues and concerns to assure accurate information is provided promptly. - Manage crisis situations with patients/members and triage appropriately. - Provide assistance with concerns related to social determinants of health. - Complete resolution for all patient/member/provider concerns and inquiries. - Provide daily support and direction to patient/member/provider services staff. - Obtain data on callers’ needs for use in monthly statistical and activity reports. - Communicate and coordinate with the appropriate internal department to resolve issues. - Collect and record data on special needs organizations, facilities, and services. - Prepare, generate, and appropriately disseminate letter communications to patients and members. - Provide training within the team as needed. - Explore covered benefits and community resources as applicable by line of business and product design. - Provide team building resources to help direct peers to appropriate policies and procedures. - Complete outbound calls to patients/members/providers to resolve complex eligibility issues. - Navigate multiple computer programs while assisting patients/members/providers. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. Qualifications - Bachelor's Degree in a related field of study (Social Work, Healthcare Administration, Psychology, Public Health, Human Services, or a related healthcare/behavioral health field). - Minimum of 1 year of related work experience. Requirements - Bachelor's Degree in a related field of study (Required). - Minimum of 1 year of related work experience (Required). Benefits - Full benefits (health, dental, and vision) starting on day one. - Three medical plan choices, including an expanded network for out-of-area employees and dependents. - Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) with employer contribution. - Company-paid life insurance, short-term disability, and long-term disability coverage. - 401(k) plan that includes automatic Geisinger contributions. - Generous paid time off (PTO) plan that allows you to accrue time quickly. - Up to $5,000 in tuition reimbursement per calendar year. - MyHealth Rewards wellness program to improve your health while earning a financial incentive. - Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay, and a free Care.com membership with discounted backup care for your loved ones. - Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; Access free legal guidance, mental health visits, work-life support, digital self-help tools and more. - Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life, and pet and legal insurance.

Role Description This role will be key to further develop the country capabilities in clinical research. Under the oversight of the country or cluster CRD, the person will be responsible for the end-to-end performance of clinical trials in 1 or several TA, from feasibility to close out in 1 or several countries. The role should be responsible for 30 to 50 clinical trials and will ensure excellent study performance with strict adherence to local regulations, our company SOPs, and ICH GCP. The role is responsible for oversight of all the employees working in the TA, with line management for CRMs and functional oversight of other roles in his studies. As line manager, the role is critical to develop key talents in the organization to ensure a pool of successors in critical roles. The role will work at country level with other local stakeholders like GMA, Our Global Human Health Division, PV, and regulatory to ensure alignment and development of the country capabilities and can represent the CRD of cluster in local management if required. CRD can delegate certain key tasks as needed. Responsibilities include, but are not limited to: - Will lead 1 or several TA of the growing portfolio in the country. - Accountable for the successful execution, enrollment, and quality of their clinical trial portfolio. - Accountable to ensure timelines and key milestones are met. - Accountable for performance metrics. - Accountable to develop operational strategies and quality plans for the conduct of all programs and studies in the TA portfolio. - Collaborates with other TA directors, local and regional stakeholders in GCTO to develop and build territory of principal investigators and sites. - Ensures oversight and line management of Clinical Research Manager (CRM) team within TA. - Leads team independently with supervision from CRD to high performance. - Accountable for CRM performance reviews, including addressing low performance situations, and taking appropriate actions. - Ensures key talent development and retention. - Collaborates and works closely with other stakeholders in the TA in GCTO & GCD regional and headquarter teams, quality, finance, IT, and HR. - Collaborates externally with investigators, regulators, and vendors. - Member of the GCTO country leadership team. - Supports strategic initiatives across Global Clinical Development GCD and GCTO. - Supports local strategy development consistent with long-term corporate needs in conjunction with CRD. - Together with direct reports contributes significantly to effective conduct of clinical studies and to develop the pipeline, while maintaining regulatory requirements and compliance. This position impacts directly the country’s ability to reach business targets and objectives and ensures that productive collaboration with internal and external business partners are built. Qualifications - Minimum of 10 years’ experience in clinical trial organization. - Minimum of 2 years’ experience in a functional management position. - CRA, project management, and CRM experience (preferred). - Line management experience (preferred). Requirements - Bachelor’s degree in Science or equivalent healthcare experience (required). - Advanced degree (e.g., MD, PhD, Pharm D, MS) (preferred). Benefits - Medical, dental, vision healthcare and other insurance benefits (for employee and family). - Retirement benefits, including 401(k). - Paid holidays, vacation, and compassionate and sick days.

Role Description The Business Development Director will identify, qualify, and pursue business opportunities within their defined geographic territory, focusing on selling development and clinical to commercial manufacturing services for Gene and Cell Therapy products to customers across the Pharmaceutical and Biotechnology industries. As a Business Development Director, you will: - Achieve annual sales, revenue, and funnel targets to ensure continued growth. - Develop and maintain business relationships at all levels to ensure the continued growth of Catalent’s book of business. - Develop relationships with clients to understand key applications and generate customer-driven product requirements. - Achieve or exceed objectives by actively selling to clients in the field, requiring frequent travel to visit customers in person. - Maintain contact with existing customers and develop new customers to achieve or exceed sales objectives. - Perform sales presentations for internal and external customers. - Interface with Subject Matter Experts, Process & Analytical Development, Manufacturing, QC, and QA teams. - Participate in European sales meetings, tradeshows, and partnering events. - Utilize the CRM database to input and provide information that will increase effectiveness and aid sales. - Work with Operations, Quality, and Project Management to understand project requirements for accurate and timely quotations. - Negotiate CDAs, quotations, and MSAs. - Must be willing and able to travel up to 50% of their time. Qualifications - BA/BS/PhD degree in a Life Sciences discipline. - Existing knowledge of the Cell and/or Gene Therapy field. - Existing network in the Cell and Gene Therapy space. - 5 to 10 years’ relevant experience in sales. - Previous experience with a CDMO organization essential. - Able to work in a fast-paced matrix environment. - Outstanding ability to build key customer relationships. - Proven track record of acquiring new business and negotiating high-value deals. - Strategic and analytical mindset with excellent presentation and influencing skills. - Ability to engage with senior-level stakeholders across functions. - Entrepreneurial, self-driven, and results-oriented. - Strong written and verbal communication skills (English mandatory). - Ability to recognize the needs of the customer and collaborate with clinical areas to develop proposals that exceed customer expectations. - Must be reliable, highly motivated, well-organized, results-oriented, and customer-focused. Benefits - Competitive Salary reflecting your experience and skills. - Bonus & Benefits including an annual performance bonus, a pension scheme matching up to 8%, and life assurance. - BUPA private medical insurance. - A generous holiday entitlement that increases with tenure, and the option to purchase additional leave. - Access to Reward Gateway, offering discounts at many national retailers. - Access to high-quality training, mentoring, and cross-functional opportunities within Catalent’s global network. - Subscription to LinkedIn Learning, providing access to 10,000+ online courses. - Employee assistance programme, on-site canteen facilities, and an active safety and “Patient First” culture. - Cycle to Work Scheme and an Electric Vehicle car scheme. - Participation in charitable activities. - Excellent location with free on-site parking.