Role Description The Patient Flow Nurse (Registered Nurse role) for Virtual Care is responsible for facilitating the seamless and efficient flow of patients through virtual healthcare services. This role involves coordinating and managing the scheduling, triaging, and any follow-up processes to ensure patients receive timely and high-quality virtual care services. The coordinator will collaborate with healthcare providers, patients, and administrative staff to optimize the virtual care experience and contribute to overall patient satisfaction. The patient flow coordinator requires strong clinical judgment, excellent communication skills, and the ability to work effectively under pressure to ensure that patients receive appropriate and timely care based on their medical needs. Essential Duties and Responsibilities - Scheduling and Visit Triage: - Coordinate / oversee the scheduling of virtual appointments, ensuring alignment with healthcare providers' availability and patients' preferences. - Co-ordinate flow of patients to determine the urgency of their healthcare needs and appropriately prioritize appointments / visits. - Prioritize patients between sites making informed decisions regarding appropriate level of care. - Provider Collaboration: - Collaborate with healthcare providers to optimize their virtual care schedules and prioritize appointments / visits ensuring efficient utilization of their time and skills. - Communicate patient-specific information and instructions to providers before virtual booked appointments. - Documentation and Data Entry: - Oversight of accurate and up-to-date medical records ensures relevant patient information, appointment details, and outcomes of virtual visits. - Generate and share virtual care reports with relevant stakeholders as needed. - Follow-up and Coordination of lab results. - Ensure that patients’ results are communicated as per relevant processes. - Follow process for communicating critical lab results. - Collaborate with other healthcare team members to ensure continuity of care for patients transitioning between virtual and in-person services. Qualifications - Bachelor's degree in nursing or equivalent work experience, and in good standing with governing College. - Competence in CTAS (Canadian Triage and Acuity Scale) in a fast-paced environment. - Adherence to the Emergency Nursing Scope and Standards of Canadian Practice (National Emergency Nurses Association, 2018). - Experience in healthcare coordination, scheduling, and administration. - Current CTAS certification with +5 years’ experience. - Familiarity with electronic health record (EHR) systems. - Previous exposure to telemedicine or virtual care services. - Additional certifications: ACLS, Telephone Triage Nursing Certification preferred. - Strong organizational and time-management skills to manage virtual appointment schedules effectively. - Excellent communication skills for interacting with patients, healthcare providers, and administrative staff. - Familiarity with virtual care platforms and basic technical troubleshooting. - Knowledge of medical terminology and basic understanding of healthcare processes. - Ability to work independently and as part of a healthcare team. - Attention to detail and accuracy in maintaining patient records and documentation. - Empathy and compassion when dealing with patients' health concerns and needs. - Understanding of healthcare compliance and patient privacy regulations. - Multiple provincial nursing licenses are an asset. - Excellent written, verbal, and documentation skills. - Strong organizational skills and the ability to multitask with ease. - Standout colleague with strong interpersonal skills. - Quality driven with a focus on flawless customer service. Requirements - This role requires full flexibility for availability between Monday to Sunday, with all types of shifts (hours will vary) including day shifts, evening shifts, night shifts, and weekend shifts, as per the scheduling completed by management. Salary Range - $85,000 to $93,000/year Position Type - Backfill Work Environment - Remote Physical Requirements To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions. Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy. Why Join Teladoc Health? - Impactful, Connected Healthcare: Support millions of Canadians across the country with accessible care within rural regions & provincial health systems, at no cost to patients. - Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health. - Collaborative, Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada. Be a part of a growing team across Canada, that thrives on engagement, learning and growth. - Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses innovative platforms to provide accessible care across the full continuum of care, at every stage in a person’s health journey. - Growth and Innovation: We are growing rapidly - Come grow with us and support our expanding mission to make healthcare more accessible. - Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.