• Provide advanced technical support for telecommunications and network operations supporting Priority Services program activities • Monitor network performance, telecommunications service availability, and operational metrics to identify trends and potential service issues • Analyze network and telecommunications performance data and provide recommendations to improve service reliability, resiliency, and operational effectiveness • Support telecommunications carrier integration, coordination, and operational support activities • Troubleshoot network and telecommunications issues and participate in root cause analysis and corrective action efforts • Support testing, validation, and operational readiness activities for telecommunications services, network infrastructure, and carrier-supported solutions • Assist with network upgrades, service enhancements, technology refresh initiatives, and modernization efforts • Support implementation and maintenance of network monitoring, reporting, and performance management capabilities • Maintain technical documentation, network diagrams, standard operating procedures, and operational reports • Support incident management, outage investigations, and service restoration activities as required • Participate in technical reviews, engineering discussions, working groups, and program meetings • Coordinate activities with Government stakeholders, telecommunications carriers, service providers, vendors, and technical teams • Support compliance with security, operational, and contractual requirements • Provide technical recommendations and subject matter expertise supporting program objectives and customer requirements • Perform additional duties and special projects as assigned

• Manage local area networks (LAN), wide area networks (WAN), and other related infrastructures. • Set up and configure network hardware (Palo Alto, Cisco, BIG-IP, and Arista) (firewalls, load balancers, routers, switches, wireless access points, etc.). • Responsible for the escalations occurring in daily operations, including business-as-usual service and change requests, incident investigation, remediation, troubleshooting, and monitoring of network services, local and wide area network connections, and Datacenter. • Rotational on-call is required to support 24/7 important and production systems. • Participate in projects, design, implementation, installation, and configuration of Network Infrastructure systems. • Continuously monitor the network's performance to ensure stability and resolve issues promptly. • Conduct regular network security audits and ensure compliance with security policies. • Plan and execute hardware and software upgrades and patches as necessary to maintain optimal network performance. • Maintain detailed network documentation for all configurations, procedures, and hardware inventories. • Document troubleshooting steps and network modifications. • Work closely with IT teams, vendors, and other departments to ensure the network meets the organization's needs. • Conduct regular analysis of network traffic and performance metrics. • Identify potential bottlenecks, optimize network performance, and recommend improvements.

• Design and operate hybrid network infrastructure spanning data centres, WAN/LAN, and multi-cloud (AWS, GCP, Azure) • Architect cloud networking - VPCs/VNets, transit gateways, peering, and private connectivity (Direct Connect, Cloud Interconnect, ExpressRoute) • Build secure, fault-tolerant on-prem-to-cloud connectivity with a consistent security posture • Configure and manage routers, switches, firewalls, and load balancers • Implement and maintain security controls - NGFW, IDS/IPS, segmentation, and access controls • Monitor performance (SNMP, NetFlow/sFlow), troubleshoot complex issues, and minimise downtime • Lead changes through formal change management; plan and execute upgrades and migrations • Automate provisioning and configuration (Python, Bash, infrastructure-as-code) • Maintain documentation and DR/business-continuity plans; ensure regulatory compliance • Collaborate with security, platform, SRE, and compliance teams, and mentor junior engineers

• Design, plan, install, integrate, and maintain tactical and strategic communications networks • Gather requirements and translate them into solutions • Develop network architectures • Lead engineering design and integration • Provide technical support and document reports