• Serve as the primary relationship partner for active clients • Collaborate with facilitators and executives to ensure program success • Own the setup and coordination of program content for engagements • Lead client check-ins, reporting, and program improvement initiatives

• Lead new customer onboarding, delivering engaging and effective training to ensure a smooth adoption experience. • Maintain ongoing customer relationships through check-ins, guidance, and best practices to maximize platform value. • Serve as the voice of the customer, relaying valuable insights and feedback to internal teams to inform product improvements. • Foster long-term partnerships that drive customer satisfaction, loyalty, and account expansion. • Serve as Tier 1 support for customers, resolving issues and escalating complex cases to internal teams for prompt resolution.

• Understand Together's mentorship software and apply software implementation best practices to launch mentorship programs. • Work with the employee data and file types such as CSV, Excel, and basic HRIS data that drive program builds, including CSV and Excel files and basic HRIS data. • Familiarity with SSO, Outlook/Gmail Calendars, Slack and Teams to implement programs and resolve day-to-day technical challenges, on your own or with others. • Drive product adoption and seat utilization through the middle of the contract, partnering with Account Management in QBRs that show measurable progress toward customers' business goals. • Reduce churn and maximize contract value by ensuring customers realize ongoing value so that renewal is an easy decision, and by generating referrals and sales-qualified leads (SQLs) through advocacy. • Maintain knowledgeable, timely responses to customer needs to build credibility and trust. • Collaborate with customers, Account Management, and product managers to solve problems. • Communicate strategy, rationale, and progress within the team and to external stakeholders. • Support teammates with their projects, document team trainings and best practices, and help improve the Customer Success function. • Participate in recruiting, performance reviews, performance management, promotions, and career planning in partnership with your manager.

• Onboard new customers • Monitor health and engagement • Build relationships with key stakeholders • Customer education through training sessions • Conduct business reviews • Drive renewal and growth • Advocate for customers • Collaborate cross-functionally • Process Creation