• Onboard new customers • Monitor health and engagement • Build relationships with key stakeholders • Customer education through training sessions • Conduct business reviews • Drive renewal and growth • Advocate for customers • Collaborate cross-functionally • Process Creation

• Develop and execute growth strategies that drive revenue, conversion, and engagement across travel products — covering loyalty, pricing, merchandising, and marketing best practices • Lead executive business reviews with C-level and senior stakeholders, translating partner goals into clear roadmaps and measurable outcomes • Serve as the primary strategic point of contact for your partner portfolio, building trusted relationships with leadership teams and ensuring alignment on priorities and performance • Identify performance gaps and opportunities using platform data, then design and champion initiatives that move the needle • Translate partner business needs into scalable product capabilities, working closely with internal product and engineering teams to prioritize and influence the roadmap • Deliver data-driven insights and recommendations that inform partner decision-making at the executive level • Collaborate onsite with partner teams where needed to drive strategy alignment, execution, and results • Onboard new partners onto the HTS Commerce platform, ensuring a smooth transition and fast time-to-value • Monitor partner health metrics and proactively flag risks, escalating and resolving issues before they impact performance • Codify best practices, playbooks, and frameworks that can be scaled across the global partner network

• Define the agency success motion at Tern from near day 1. Segment the book, set the engagement model, and build the playbook for how we support agencies at scale without losing relationship quality. • Own post-sale success for agencies above the GMV threshold. Build activation plans at go-live, drive integration adoption, and run structured business reviews tied to growth outcomes. • Partner with the Implementation team at handoff. Go-live is not the finish line, this role is about fostering the agency relationship long term. • Partner with the Head of CX on what the playbook should look like- what's working and support enterprise launches as needed alongside the broader agency book of business • Surface agency friction, workarounds, and feature needs to R&D. You're the voice of the agency in the product cycle and the speed of that feedback loop matters. • Build scalable touchpoints and systems that work across a range of account sizes and complexity. Use AI to run a high touch motion at a volume that wouldn't be possible otherwise.

• Be the trusted partner for the customer on YubiKey deployment as it relates to business, operations, and distribution matters • Drive retention, renewals, and growth among named customer accounts by understanding their business needs and helping them succeed in utilizing Yubico products and services • Collaborate closely with Sales and Solutions Engineers to identify and execute on revenue expansion opportunities • Enable successful roll-out of YubiKeys to customer employees, including the development of project plans, brainstorming ideas for communications, and tracking distribution to end users • Maintain an ongoing cadence of communication with customers about their roll-out, adoption, and challenges throughout their customer journey • Identify opportunities for customers to act as Yubico advocates (e.g. testimonials, case studies) • Partner with internal Operations and Logistics teams to navigate global hardware deployment, custom requests, and supply chain timelines for enterprise clients • Marshall resources across Yubico as needed to support customers requirements