• Lead new customer onboarding, delivering engaging and effective training to ensure a smooth adoption experience. • Maintain ongoing customer relationships through check-ins, guidance, and best practices to maximize platform value. • Serve as the voice of the customer, relaying valuable insights and feedback to internal teams to inform product improvements. • Foster long-term partnerships that drive customer satisfaction, loyalty, and account expansion. • Serve as Tier 1 support for customers, resolving issues and escalating complex cases to internal teams for prompt resolution.

• Understand Together's mentorship software and apply software implementation best practices to launch mentorship programs. • Work with the employee data and file types such as CSV, Excel, and basic HRIS data that drive program builds, including CSV and Excel files and basic HRIS data. • Familiarity with SSO, Outlook/Gmail Calendars, Slack and Teams to implement programs and resolve day-to-day technical challenges, on your own or with others. • Drive product adoption and seat utilization through the middle of the contract, partnering with Account Management in QBRs that show measurable progress toward customers' business goals. • Reduce churn and maximize contract value by ensuring customers realize ongoing value so that renewal is an easy decision, and by generating referrals and sales-qualified leads (SQLs) through advocacy. • Maintain knowledgeable, timely responses to customer needs to build credibility and trust. • Collaborate with customers, Account Management, and product managers to solve problems. • Communicate strategy, rationale, and progress within the team and to external stakeholders. • Support teammates with their projects, document team trainings and best practices, and help improve the Customer Success function. • Participate in recruiting, performance reviews, performance management, promotions, and career planning in partnership with your manager.

• Onboard new customers • Monitor health and engagement • Build relationships with key stakeholders • Customer education through training sessions • Conduct business reviews • Drive renewal and growth • Advocate for customers • Collaborate cross-functionally • Process Creation

• Develop and execute growth strategies that drive revenue, conversion, and engagement across travel products — covering loyalty, pricing, merchandising, and marketing best practices • Lead executive business reviews with C-level and senior stakeholders, translating partner goals into clear roadmaps and measurable outcomes • Serve as the primary strategic point of contact for your partner portfolio, building trusted relationships with leadership teams and ensuring alignment on priorities and performance • Identify performance gaps and opportunities using platform data, then design and champion initiatives that move the needle • Translate partner business needs into scalable product capabilities, working closely with internal product and engineering teams to prioritize and influence the roadmap • Deliver data-driven insights and recommendations that inform partner decision-making at the executive level • Collaborate onsite with partner teams where needed to drive strategy alignment, execution, and results • Onboard new partners onto the HTS Commerce platform, ensuring a smooth transition and fast time-to-value • Monitor partner health metrics and proactively flag risks, escalating and resolving issues before they impact performance • Codify best practices, playbooks, and frameworks that can be scaled across the global partner network