• Own and operate the production environment, maintaining a holistic view of system health, availability, and performance • Design, build, and maintain infrastructure and platform systems using automation-first principles • Proactively create monitors and observability strategies (e.g., Sumo Logic, New Relic, Prometheus) to prevent issues before they occur • Apply AI tools (Claude, Cursor) to enhance infrastructure operations, including debugging, monitoring, and performance optimization at the system level • Measure, analyze, and optimize system performance to continuously improve uptime and user experience • Provide operational support for large, distributed systems, including participation in on-call and incident response • Diagnose and resolve complex production issues, and mentor others in debugging and troubleshooting approaches • Partner with engineering teams to improve reliability through testing, release processes, and system design • Contribute to and influence system architecture, ensuring scalability, resilience, and long-term maintainability • Participate in capacity planning, platform management, and infrastructure roadmap discussions • Drive automation and continuous improvement across infrastructure and deployment workflows • Balance speed and reliability through clear service level objectives (SLOs)

• Define the long-term technical vision for our cloud platform, advising leadership on architectural strategy, investment priorities, and systemic risk • Set organizational standards for cloud reliability, observability, and operational excellence, including SLO/SLI frameworks, incident management practices, and the platform tooling that underpins them • Serve as the senior solutions engineering authority for partner teams: translating cross-functional requirements into platform strategy and driving prioritization of developer experience investments • Own the developer experience roadmap, identifying and closing systemic gaps in self-service infrastructure, CI/CD workflows, and operational visibility across engineering • Proactively surface systemic risks in our AWS infrastructure, IaC practices, and delivery pipelines, and drive organizational action before issues become incidents • Translate complex infrastructure risk and platform strategy into clear, business-aligned narratives for Director-level and executive stakeholders to drive resourcing and prioritization decisions • Mentor Staff (T4) and Senior (T3) engineers and model the culture of engineering rigor, documentation, and cross-functional accountability expected across the organization

• Mentor and develop team members at all levels, providing coaching, honest feedback, and the kind of direct conversations that help people grow professionally and technically. • Become the go-to expert on Mashgin's hardware, software, and deployment systems, a reliable resource for the team, customers, and internal partners alike. • Own and improve standard operating procedures, identifying what's working, what isn't, and what needs to be built from scratch. • Serve as a clear and reliable conduit between the team and cross-functional partners including Product, Engineering, and vendors, surfacing recurring issues and keeping the right people informed. • Travel up to 25% of the time to support new location launches and assist customers across the country.

• Effectively coordinate with both technical and non-technical staff across departments; this role involves a good amount of cross-functional collaboration, including partnering on workflow automation (crons, n8n, Airflow) that bridges infrastructure and business processes. • Comfortable with the process side of an Ops team: running outage incidents, working within compliance requirements, coordinating sprints, collecting metrics to report up to management, and maintaining documentation. • Maintain and improve incident response process and tooling, ensuring accurate, reliable, and proactive monitoring across the application stack. • Ensure that our cloud infrastructure is compliant with relevant security and regulatory standards. • Design, implement, and maintain our cloud infrastructure in GCP. • Ensure our cloud infrastructure is scalable, secure, and highly available. • Build automation that reduces toil and enables infrastructure to self-heal during production incidents. • Troubleshoot issues and provide support for our cloud infrastructure and observability tools.