• Mentor and develop team members at all levels, providing coaching, honest feedback, and the kind of direct conversations that help people grow professionally and technically. • Become the go-to expert on Mashgin's hardware, software, and deployment systems, a reliable resource for the team, customers, and internal partners alike. • Own and improve standard operating procedures, identifying what's working, what isn't, and what needs to be built from scratch. • Serve as a clear and reliable conduit between the team and cross-functional partners including Product, Engineering, and vendors, surfacing recurring issues and keeping the right people informed. • Travel up to 25% of the time to support new location launches and assist customers across the country.

• Effectively coordinate with both technical and non-technical staff across departments; this role involves a good amount of cross-functional collaboration, including partnering on workflow automation (crons, n8n, Airflow) that bridges infrastructure and business processes. • Comfortable with the process side of an Ops team: running outage incidents, working within compliance requirements, coordinating sprints, collecting metrics to report up to management, and maintaining documentation. • Maintain and improve incident response process and tooling, ensuring accurate, reliable, and proactive monitoring across the application stack. • Ensure that our cloud infrastructure is compliant with relevant security and regulatory standards. • Design, implement, and maintain our cloud infrastructure in GCP. • Ensure our cloud infrastructure is scalable, secure, and highly available. • Build automation that reduces toil and enables infrastructure to self-heal during production incidents. • Troubleshoot issues and provide support for our cloud infrastructure and observability tools.

• Implement and maintain cloud infrastructure in GCP under the direction of senior engineers. • Contribute to keeping our cloud infrastructure scalable, secure, and highly available. • Build automation that reduces toil and helps infrastructure recover from production incidents. • Troubleshoot issues and provide support for our cloud infrastructure and observability tools. • Help ensure our cloud infrastructure is compliant with relevant security and regulatory standards. • Follow and contribute to incident response process and tooling; participate in monitoring and alerting work across the application stack. • Collaborate within the tech org on infrastructure work, with some exposure to cross-departmental projects, including workflow automation (crons, n8n, Airflow) that bridges infrastructure and business processes. • Participate in Ops team processes: outage incidents, compliance requirements, sprint work, metrics collection, and documentation.

Role Description Ready to make a serious impact? Millions of people already rely on Calendly, and we’re still in the midst of exciting product growth — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey. We are looking for a Site Reliability Engineer who will bring creative problem solving and a keen eye for detail. You will report to a Senior Manager of Engineering and be responsible for designing, building, maintaining, and operating our next-generation infrastructure platform. With a growing team and a mindset for scalability, SREs build their own tools, deploy open-source solutions, and consume cloud services as needed to extend the platform. A day in the life of a Site Reliability Engineer at Calendly includes: - Building tools and applications to extend Calendly’s infrastructure platform - Evaluating and deploying cloud native open source tools - Exercising expertise in cloud infrastructure concepts and patterns - Instituting resilient infrastructure through Infrastructure as code - Maintaining and improving observability of our infrastructure platform - Participating in an on-call rotation to support the infrastructure platform - Fostering a collaborative environment of learning and knowledge dissemination - Defining standard practices and tooling around new services, changes, incidents, postmortems, and capacity management Qualifications - An eagerness and drive to learn, and the skills for sharing your knowledge with and mentoring others - Creative problem-solving, a keen eye for detail, and the ability to think through complex issues - Comfortable working directly with internal facing customers to understand needs/requirements and collaborate on solutions - A strong understanding of the Linux operating system - Strong technical knowledge of cloud infrastructure (especially GCP), distributed systems, and reliability practices - Deep experience designing, building, and running highly-available production infrastructure - Strong Golang or Python development experience; especially writing APIs to build, orchestrate and manage cloud infrastructure - Solid working knowledge of patterns and principles for designing and implementing cloud native applications on Kubernetes, such as Controllers and Operators - Robust knowledge of computer networking principles and extensive experience with cloud networking technologies to create scalable and secure environments - Extensive working experience with software and infrastructure monitoring tools (especially Datadog) - Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time Requirements - This role may require occasional travel for company events, team collaboration, or offsites Benefits - Base salary is just one component of Calendly’s total rewards package - All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits