• Define the long-term technical vision for our cloud platform, advising leadership on architectural strategy, investment priorities, and systemic risk • Set organizational standards for cloud reliability, observability, and operational excellence, including SLO/SLI frameworks, incident management practices, and the platform tooling that underpins them • Serve as the senior solutions engineering authority for partner teams: translating cross-functional requirements into platform strategy and driving prioritization of developer experience investments • Own the developer experience roadmap, identifying and closing systemic gaps in self-service infrastructure, CI/CD workflows, and operational visibility across engineering • Proactively surface systemic risks in our AWS infrastructure, IaC practices, and delivery pipelines, and drive organizational action before issues become incidents • Translate complex infrastructure risk and platform strategy into clear, business-aligned narratives for Director-level and executive stakeholders to drive resourcing and prioritization decisions • Mentor Staff (T4) and Senior (T3) engineers and model the culture of engineering rigor, documentation, and cross-functional accountability expected across the organization

• Mentor and develop team members at all levels, providing coaching, honest feedback, and the kind of direct conversations that help people grow professionally and technically. • Become the go-to expert on Mashgin's hardware, software, and deployment systems, a reliable resource for the team, customers, and internal partners alike. • Own and improve standard operating procedures, identifying what's working, what isn't, and what needs to be built from scratch. • Serve as a clear and reliable conduit between the team and cross-functional partners including Product, Engineering, and vendors, surfacing recurring issues and keeping the right people informed. • Travel up to 25% of the time to support new location launches and assist customers across the country.

• Effectively coordinate with both technical and non-technical staff across departments; this role involves a good amount of cross-functional collaboration, including partnering on workflow automation (crons, n8n, Airflow) that bridges infrastructure and business processes. • Comfortable with the process side of an Ops team: running outage incidents, working within compliance requirements, coordinating sprints, collecting metrics to report up to management, and maintaining documentation. • Maintain and improve incident response process and tooling, ensuring accurate, reliable, and proactive monitoring across the application stack. • Ensure that our cloud infrastructure is compliant with relevant security and regulatory standards. • Design, implement, and maintain our cloud infrastructure in GCP. • Ensure our cloud infrastructure is scalable, secure, and highly available. • Build automation that reduces toil and enables infrastructure to self-heal during production incidents. • Troubleshoot issues and provide support for our cloud infrastructure and observability tools.

• Implement and maintain cloud infrastructure in GCP under the direction of senior engineers. • Contribute to keeping our cloud infrastructure scalable, secure, and highly available. • Build automation that reduces toil and helps infrastructure recover from production incidents. • Troubleshoot issues and provide support for our cloud infrastructure and observability tools. • Help ensure our cloud infrastructure is compliant with relevant security and regulatory standards. • Follow and contribute to incident response process and tooling; participate in monitoring and alerting work across the application stack. • Collaborate within the tech org on infrastructure work, with some exposure to cross-departmental projects, including workflow automation (crons, n8n, Airflow) that bridges infrastructure and business processes. • Participate in Ops team processes: outage incidents, compliance requirements, sprint work, metrics collection, and documentation.