Travel Concierge & Operations Specialist Location: Remote - Mexico - Costa Rica - Colombia - Brazil Overview Description Travel Concierge & Operations Specialist (Remote) Luxury Travel | Aviation Operations | White-Glove Client Experience Location: Remote Working Hours: EST Position Type: Full-Time About the Role We’re hiring for our client, a fast-paced luxury travel and aviation company, seeking a Travel Concierge & Operations Specialist to support high-level travel coordination and real-time operations. This is a high-speed, execution-heavy role — not routine administrative work. You’ll coordinate complex travel logistics, manage live operational requests, and deliver a seamless white-glove client experience across every interaction. This role is ideal for someone who: - Thinks quickly under pressure - Stays highly organized in fast-moving environments - Handles last-minute changes calmly and confidently - Takes ownership and executes with precision If you thrive in high-touch client service and operational coordination, this opportunity could be a strong fit. What You’ll Own End-to-End Travel Operations - Coordinate complete travel logistics including: - Flights - Ground transportation - Hotels and accommodations - VIP and special requests - Ensure every detail is executed accurately and efficiently - Track schedules, bookings, and client requirements in real time - Maintain flawless operational execution with minimal oversight Real-Time Request Management - Handle live requests from clients, passengers, and internal teams - Manage last-minute changes without disrupting the client experience - Prioritize multiple urgent requests simultaneously - Maintain composure and accuracy in fast-moving situations White-Glove Client Experience - Deliver premium, high-touch service in every interaction - Anticipate client needs proactively - Coordinate luxury services including: - Catering - Luxury hotels - Executive transportation - Maintain polished, professional, and confident communication Vendor & Stakeholder Coordination - Liaise with operators, vendors, hotels, and internal teams - Ensure all partners maintain white-glove service standards - Keep communication structured, proactive, and organized across all parties Problem Solving & Execution Excellence - Resolve operational issues quickly without compromising service quality - Identify risks before they become larger problems - Continuously improve workflows and operational efficiency - Maintain accuracy while operating under pressure What Success Looks Like - Travel operations executed flawlessly with zero errors - Clients receive seamless, premium service experiences - Last-minute changes handled smoothly and professionally - Communication remains proactive, polished, and organized - No operational detail is missed What Makes You a Strong Fit - You are extremely detail-oriented and process-driven - You stay calm under pressure in high-stakes situations - You think quickly and solve problems proactively - You are highly organized and execution-focused - You take ownership and accountability seriously - You are comfortable in constantly changing environments Requirements (Must-Have) Experience Background in one or more of the following: - Travel coordination - Operations or logistics - Concierge or client services - Luxury hospitality - High-touch or white-glove environments Core Skills - Ability to manage multiple real-time requests simultaneously - Strong organizational and operational execution skills - Excellent written and verbal English communication - High attention to detail and accuracy - Comfortable operating in fast-paced environments Nice to Have - Experience in: - Private aviation - Luxury travel - Hospitality or VIP services - Concierge or premium client-service background - Experience handling complex, time-sensitive logistics What a Typical Day Looks Like - Coordinate travel bookings and operational logistics - Handle live client requests and schedule changes - Communicate with vendors and internal teams - Monitor schedules and ensure flawless execution - Solve operational issues proactively - Maintain premium service standards across every touchpoint In short: you ensure every client experience feels effortless, premium, and perfectly executed. Why This Role Stands Out - High-impact role in luxury travel and aviation operations - Fast-paced environment with constant variety - Exposure to premium clients and complex travel coordination - Opportunity to grow into: - Operations leadership - Client experience management - Travel or aviation operations

• Own design and oversight of end-to-end revenue cycle operations, including charge capture, claims submission, denial management, payer follow-up, patient billing, and AR collections • Monitor and manage key revenue cycle metrics (clean claim rate, AR days, denial rate, write-off rate) and report results to leadership on a monthly cadence • Develop and document billing and coding protocols in partnership with Clinical, and ensure consistent application across all payer types • Lead denial prevention and appeals processes, tracking root causes, identifying patterns, and closing systemic gaps • Own billing compliance and operational readiness for every new insurance plan Hey Jane accepts — this role does not negotiate contracts, but ensures the infrastructure to bill under them is in place before care is delivered • Partner with Product and Engineering to evaluate RCM and AI tooling, optimize EHR and billing system configuration, including automations, reporting, and integrations • Support state expansion by operationalizing billing for new Medicaid programs and payer launches • Identify and resolve operational gaps in the revenue cycle, building scalable processes that reduce manual work and improve accuracy • Manage a team of 2-3 billing specialists

• Help build and scale the operational, commercial, and organizational systems that support our mission • Work cross-functionally with engineering, product, and research to drive alignment and execution • Bring structure and clarity to ambiguous, high-stakes problems • Represent System's values and mission externally with partners, customers, and the public • Contribute to a culture of transparency, accountability, and continuous improvement • Help attract, develop, and retain the diverse, world-class team System needs to succeed

Role Description We’re looking for a Sr. Manager, Global Payroll Compliance & International Operations to help scale Figma’s international payroll operations and compliance programs. In this role, you’ll lead payroll operations across APAC and EMEA, ensuring employees are paid accurately, compliantly, and on time. You’ll partner closely with Payroll, Finance, People, Accounting, Legal, and external vendors to strengthen operational foundations, improve compliance visibility, and build scalable processes that support Figma’s continued global growth. This role reports to the Director, Payroll Operations. This is a full-time role that can be held remotely from Australia. What you'll do at Figma: - Lead payroll operations across APAC and EMEA, ensuring accurate, compliant, and timely payroll processing across multiple countries. - Partner with global payroll vendors and local providers to resolve operational issues, maintain service quality, and drive continuous improvement. - Manage payroll compliance activities, including maintaining compliance calendars, tracking statutory requirements, and ensuring key deadlines are met. - Monitor regulatory and legislative changes across jurisdictions, assess impacts, and escalate risks and recommendations to leadership. - Support internal and external audits by coordinating documentation, responding to requests, and strengthening audit readiness processes. - Standardize and improve international payroll processes, controls, and reporting to support scalability and operational consistency. - Lead and develop a distributed team, including an employee in EMEA and contractors in the Philippines. - Collaborate with People, HRIS, Accounting, and Legal teams on payroll initiatives, vendor implementations, and operational improvements. Qualifications - 10+ years of experience managing global or multi-country payroll operations. - Expertise in international payroll compliance across APAC and EMEA jurisdictions. - Experience leading distributed teams and partnering with global payroll vendors. - Strong knowledge of payroll controls, audit requirements, and SOX-compliant processes. - Demonstrated ability to manage complex operational priorities and collaborate effectively across cross-functional stakeholders. Requirements - While it's not required, it's an added plus if you also have: - Operated in a high-growth technology or SaaS environment. - Supported international expansion or new market entry initiatives. - Managed equity, mobility, or expatriate payroll programs. - Utilized Workday, ADP, and global payroll platforms to support payroll operations. - Led vendor consolidation or global process standardization initiatives. Benefits At Figma, one of our values is Grow as you go. We believe in hiring curious, motivated people who are excited to learn and develop their skills. If you're interested in this role but your experience doesn't perfectly align with every qualification, we encourage you to apply. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: - Holding interviews in an accessible location. - Enabling closed captioning on video conferencing. - Ensuring all written communication be compatible with screen readers. - Changing the mode or format of interviews. To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.