• Provide support to the departmental quality assurance program • Perform quality reviews work assignment tasks related to specific departmental workflows • Use available tools to gather data and analyze trends or patterns affecting quality; highlight key successes and share best practices with staff • Identify areas of improvements and collaborate with departmental leadership team members to streamline processes • Provide structured and timely recommendations through verbal and/or written feedback to leadership team • Provide direct individual coaching/feedback to team members using specific examples highlighting performance strengths as well as areas of improvement needed • Develop and conduct targeted group coaching sessions that address quality deficiencies and/or improvement opportunities • Assist with creation of training materials and related duties as assigned • Assess new hires after training to determine readiness for moving into support • Observe and comply with all company and mandated rules, regulations, and protocols • Select a quality sample for assigned staff members; conduct timely QA reviews • Run QA reports summarizing results of QA conducted by staff members, team and department • Follow Quality standard operating procedures • Perform other duties as assigned

Role Description You're a senior QA engineer with deep experience in test automation and a genuine passion for building quality in from the start, not bolting it on at the end. You have strong TypeScript/JavaScript skills, hands-on experience with Playwright or Selenium, and you're comfortable digging into complex codebases to understand what actually needs to be tested. You think strategically about coverage and efficiency, not just whether the tests pass. You've mentored other engineers, led quality initiatives, and communicate well across technical and non-technical lines. If you're passionate about quality as a discipline, not just a checkbox, and you want to work in an engineering culture that treats continuous improvement as a core value, come join us! - Leading QA planning sessions for major features and releases - Designing and implementing advanced test automation solutions using Playwright and TypeScript - Conducting code reviews of test scripts and testing-related code - Performing complex system integration testing and analyzing overall test coverage - Collaborating with development leads and product managers to integrate quality into the development process - Contributing to architectural discussions from a testing perspective - Mentoring junior QA engineers and guiding their growth - Analyzing quality metrics and driving continuous improvement in QA processes and tooling Qualifications - 5+ years of QA experience with demonstrated leadership and strategic planning experience - Experience leading testing efforts for complex, multi-component systems - Familiarity with the downsides of both under-engineering and over-engineering, and developed an appreciation for working pragmatically - Seek clarity, and as much simplicity as the underlying problem domain will allow - Track record of successfully mentoring team members and driving process improvements - Ability to effectively communicate technical concepts to both technical and non-technical stakeholders - Realization that the real project work happens when the last 20% is being completed -- handling edge cases, errors, and interesting scenarios Requirements - Strong TypeScript/JavaScript skills and hands-on experience with Playwright or Selenium - Deep understanding of software testing methodologies and when to apply different testing techniques - Experience with performance testing and system integration testing - Advanced skills in test automation and continuous integration - Strong familiarity with SQL, browser dev tools, and web request tools (e.g. Postman) - Comfort reviewing pull requests to identify risk areas and design targeted regression tests Benefits - Salary - $145,000 - $185,000 - Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental - Wellness/Mental Health - shared benefits to be used among employees and families - Flexible Paid Time Off - allowing employees to find balance in their lives - Options of Equity - we know our success is nothing without our team - Access to a 401k through Guideline - A home office setup and a monthly stipend to offset internet and phone costs Company Description Founded in 2018 and growing fast! - Values: be highly reliable, constantly innovate, operate with a hospitality mindset - Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience - We are revolutionizing the litigation and court reporting industry - Flexible deferred payment options (e.g., DelayPay) - Cutting-edge technology - unique products and integrations to maximize the output of legal professionals - White glove, concierge customer service that our clients rave about

• Plan, execute, and analyze A/B and multivariate tests across landing pages, product pages, checkout flows, and other key customer touchpoints. • Identify conversion opportunities through quantitative and qualitative data analysis. • Develop hypotheses and testing roadmaps focused on increasing conversion rates, revenue, and customer engagement. • Collaborate with designers, developers, and marketers to implement and evaluate test variations. • Analyze user behavior using tools such as Google Analytics, GA4, Hotjar, and similar platforms. • Monitor key performance indicators and provide actionable recommendations based on test results. • Create clear reports outlining test performance, insights, and business impact. • Continuously optimize the customer experience through ongoing experimentation and analysis.

• Perform quality assurance reviews on all digital assets/deliverables, including static banners, social media animation, and presentation decks • Ensure that all deliverables are consistent with brand standards and guidelines • Keep in close communication with PMs to ensure all deliverables are on track • Stay up to date on and adhere to QA best practices across different platforms