• Serve as the RCM SME for Elation working closely with sales, marketing and enablement to identify process excellence marrying Elation’s solutions with prospect and customer workflows • Lead RCM-focused demos for small and mid-market prospects (typically 3–10+ provider prospects) • Conduct live discovery with practice staff and billing teams, mapping workflows and pain points to resolve with Elation's AI billing and practice management solutions • Serve as the RCM SME for existing customers, helping practices improve operations with Elation • Deeply understand our customers’ cash flow, economics, and processes, and how Elation’s billing and RCM product functionality improves their overall financial outcomes • Work with Product Management to maintain deep, current expertise in Elation's billing and RCM product functionality; identify product opportunities and roadmap-worthy projects • Evangelize and educate internal colleagues on Elation's revenue cycle and billing capabilities, building confidence and consistency across the team • Support sales enablement by sharing RCM expertise with AEs, CSMs and other customer-facing team members

• Serve as the trusted advisor to C-suite executives, contact center directors, and enterprise IT leaders, translating broad operational pain points into actionable digital transformation strategies. • Act as a critical feedback loop between the field and internal Product/Engineering teams to directly influence the Avaya Infinity roadmap. • Lead post-deal Win/Loss reviews on strategic opportunities to document lessons learned and inform team playbooks. • Lead the technical narrative for enterprise RFPs/RFIs, consistently positioning Avaya Infinity's differentiated value against market competitors. • Represent Avaya's technical perspective in customer Q&A sessions and security review calls. • Own complex Proof of Concepts (POCs) end-to-end, design high-performance premise-to-cloud integrations, and drive the technical Mutual Success Plan (MSP) with the AE. • Act as a force multiplier for the broader SC organization by independently authoring and governing centralized Hero Demos and reference architectures. • Mentor junior SCs, lead internal technical deep-dives, and actively drive the technical close plan alongside Enterprise AEs.

• Technical Discovery: Partner with AEs to conduct deep-dive discovery sessions, identifying prospect pain points in procurement, AP workflows, and inventory management. • Product Demonstrations: Deliver compelling, tailored demonstrations of the Field Materials platform, specifically showcasing our AI capabilities and bi-directional ERP integrations. • Solution Architecture: Design and present how Field Materials’ modules (RFQ, Orders, Inventory, Invoices) map to the customer’s existing workflows and how these modules need to be configured. • AI engineering: you will prototype AI agents customized to prospects’ needs. These agents may be used to extract information from documents or automate customer workflows end to end. • Integration Expert: Serve as the subject matter expert on our integrations with Procore, Sage 100/300/Intacct, Viewpoint Vista and Spectrum, Foundation, CMiC, and Quickbooks helping prospects understand how data syncs between systems. • Security & Technical Validation: Lead technical evaluations, including answering security questionnaires and addressing concerns regarding API capabilities, data privacy, and AI accuracy. • Feedback Loop: Collaborate with Product and Engineering teams to share field insights, ensuring our roadmap addresses the most critical needs of the construction industry. • Post-Demo Support: Act as a technical consultant during the closing stages of the sales cycle to ensure a smooth hand-off to the Customer Success team for implementation.

• Build and scale a solutions engineering function to support sales and customer outcomes • Own executive relationships with key customer and internal stakeholders, with accountability for: • Contribute to a formal solutions engineering enablement and competency program • Contribute to the operating rhythm to manage and scale solutions engineering • Helping define product lines and GTM strategies for Remote build • Architect and implement AI agent workflows