• Own and articulate the enterprise-wide patient experience vision and multi-year strategy, ensuring alignment with broader company goals and growth objectives • Define the service model, standards, and patient experience philosophy that Directors and their teams operationalize • Anticipate shifts across the PBM, payer, and healthcare landscape — regulatory, competitive, and clinical — and position the function to lead through them • Serve as the executive voice of the patient internally, ensuring patient needs are represented in product, clinical, commercial, and operational decisions • Lead a multi-layered organization through direct reports at the Director level, who in turn manage the Managers and Patient Care Advocates, building a structure that scales with the business • Develop and coach senior leaders, building a deep bench of talent and clear succession across the function • Set the culture for the organization — grounded in empathy, accountability, and patient-centered care, and hold leaders accountable for sustaining it • Define workforce strategy, including staffing models, capacity planning, and the build/partner decisions that support efficient scaling • Partner with the executive leadership team on the health, performance, and strategic direction of the Patient Experience function • Build and own senior-level relationships with external stakeholders — health plans, manufacturers, providers, pharmacies, and third-party financial assistance partners — to expand the resources and access available to patients • Represent the organization in high-stakes escalations, strategic negotiations, and industry forums • Drive transformation of the patient experience through technology, automation, and process redesign, partnering with Product, IT, and Data to bring new capabilities to scale • Champion patient insights, journey mapping, and voice-of-the-patient programs to continuously evolve the service model • Set the enterprise standard for quality and compliance, ensuring programs meet all regulatory requirements while remaining patient-first • Own the Patient Experience function’s budget and P&L, balancing cost-effective operations with investment in patient outcomes • Define the metrics that matter — patient satisfaction (NPS/CSAT), outcomes, retention, resolution, and efficiency — and hold the organization accountable to them • Translate data into strategy, using analytics to determine where to invest, where to improve, and how to demonstrate the function’s value to the business

• Set and own the rebuyengine.com product roadmap — the API surface, the onsite UX, the Monetize media network. • Lead and grow the Product Owner and Design teams; establish the pod model and operating rhythm. • Partner with the VP of Engineering to ship the V2 "tools, not agents" API menu. • Own product KPIs: net revenue retention, expansion, activation, time-to-value. • Be the externally facing product voice — partners, customers, prospective acquirers.

Vice President of Community & Brand United States About Us At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice. More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients. Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, and BuiltIn's Best Places to Work. The Role At SimplePractice, we are dedicated to supporting the independent mental health practitioners who dedicate their lives to helping others. We are seeking a visionary Vice President of Community and Brand to serve as the connection point between our efforts to support practitioners and the practitioners themselves. Reporting directly to the Chief Marketing Officer, you will lead a multidisciplinary team, spanning Social Media, Community Management, Events, PR, Livestreams, and more, to cultivate a relationship with our customers that is rooted in radical empathy. Your mission is to scale our community efforts into a primary engine for how we build trust with practitioners, transforming how we listen to, support, and lead the dialogue within the mental health ecosystem. You will be one of the most visible human faces from our company, ensuring that as we innovate, our customers always feel seen, heard, and championed. Responsibilities - Strategic Leadership & Scaling: Architect and execute a comprehensive community and brand strategy that drives improvements in brand sentiment, product adoption, and long-term customer retention. - Omnichannel Community Management: Oversee our online communities, in-person clinician meetups, event experiences, and advisory groups such as the SimpleCircle customer advisory board to ensure a continuous, high-value feedback loop between our users and our product teams. - Executive & Product Storytelling: Produce high-impact live streams and digital content, humanizing our decision-making process and building transparency with our community. - Influence & Advocacy: Build and manage our connections with a robust network of industry influencers and brand ambassadors to drive meaningful dialogue across the internet and at key industry forums. - Integrated Brand Communications: Direct all Public Relations (PR) efforts and social media channels to ensure a cohesive, authoritative, and empathetic voice across all relevant aspects of the mental health landscape where we have the right to contribute. - Innovation & Tech Integration: Identify and adopt emerging technologies, including the ethical and efficient use of AI, to enhance community interactions without losing the "human touch." - Resource & Budget Management: Manage departmental budgets and apportion resources toward high-impact projects that balance creative innovation with measurable business outcomes. - Organizational Leadership: As a member of the Marketing Leadership Team, contribute to the strategic guidance of our Marketing organization, ensuring that we remain an innovative and positive force for growth, while also creating an excellent environment in which to build a career for our team members. Desired Skills & Experience - Clinical Foundation: A 4-year undergraduate degree is required, and specific credentials/study/research in a mental health-related discipline is highly desired. Direct clinical experience as a mental health practitioner is strongly preferred to ensure deep, authentic empathy for the clinician experience. - (Active practitioners are welcome and encouraged to continue practicing on a part-time basis) - Business & HealthTech Acumen: 8+ years of employment in a corporate environment, ideally within a SaaS or HealthTech company (Mental HealthTech is a significant plus). - Public Voice & Thought Leadership: Demonstrated experience as a compelling communicator with an established public presence. This may include a significant, highly engaged following on LinkedIn, a history of public speaking at major conferences, or a track record of relevant and influential content creation on online channels such as YouTube, Instagram, Twitch, or TikTok. - Marketing Experience: Proven experience managing diverse marketing functions, specifically across social media channels, PR, and large-scale event production. - Digital & Technical Fluency: A "see around corners" strategist who is comfortable with rapidly evolving digital trends. You should have a bias for experimentation and a high degree of comfort leveraging modern technology and AI tools. - Creative Innovation: A track record of breaking new ground with fresh, innovative executions rather than "retreading" old marketing playbooks. - Relationship-First Mindset: An innate ability to interface directly with customers, translating complex business goals into relatable, trust-building initiatives. Benefits We offer a competitive benefits program including: - Medical, dental, vision, life & disability insurance - 401(k) plan with company match - Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays - Mental health resources - Paid parental leave & Backup Care - Tuition reimbursement - Employee Resource Groups (ERGs) - California Job Applicant Privacy Notice Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. For more information about our privacy practices, please contact us at privacy@simplepractice.com. Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The amount below represents the expected annual base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Base Compensation Range $240,000—$300,000 USD

Role Description Threat Detection & Response (TD&R) is the operational core of the Huntress customer value proposition. This business unit spans our Security Operations Center (SOC) / Security Analysis, Security Triage, Tactical Response, Detection Engineering & Threat Hunting (DE&TH), and Adversary Tactics teams. As the executive leader for this entire ecosystem, you will give the team a clear multi-year direction, strategy, and vision. You are not here to inherit a pre-made plan or just manage daily execution. You are expected to show up with an outcome-obsessed approach to build consensus, map out the strategy, and execute through your leadership bench. Your discretionary time will be devoted to organizational design, culture, and alignment across the company. You will partner closely with Product, Engineering, Innovation, Data, Support, and Sales to evolve our SOC into an agentic operating model. Repetitive, deterministic investigations will move to automated workflows, freeing your analysts to focus their brilliant human security judgment on complex intrusion analysis. Success means balancing operator rigor, strategic judgment, and organization-building discipline to protect all businesses. Responsibilities - Lead the entire TD&R function across all sub-departments, taking deep personal ownership of strategic bets, organizational structure, and measurable business outcomes. (Outcome-Obsessed) - Own the long-term TD&R system design rather than day-to-day queue management, empowering your directors and managers to run with absolute clarity. - Partner with Product and Innovation teams to execute a credible agentic SOC roadmap, proving that you give more than you take by creating extreme value and building deep trust across internal teams. (Give More Than We Take) - Drive measurable threat detection and response outcomes, including mean time to detect and respond (MTTx), detection coverage, quality, and operational consistency. - Lead the major change management and cultural shifts required for the agentic SOC transition, using open candor to address dissent publicly, eliminate toxicity, and build analyst trust through transparency. (Candor) - Spot systemic operational bottlenecks, tool friction, or analyst burnout risks, and build the solutions yourself without waiting for a formal invitation or permission. (Give a $h*t) - Build a resilient, unshakeable leadership bench of senior directors and managers who can navigate high-pressure incidents and operational chaos with a calm warrior spirit. (Warrior Spirit) - Prioritize fast innovation and high-impact security wins, making decisions based on available frontline signals and iterating rapidly to stay ahead of evolving threat actors. (Perfect Imperfection) Qualifications - 10+ years of experience leading modern security operations, threat detection and response, incident response, threat hunting, or closely related cybersecurity functions. - 5+ years of experience leading through other managers and directors across a multi-functional business unit, not just managing a single execution workflow. - Proven success in creating and executing a strategic plan for a major security function with full accountability for organizational design and resource decisions. - Strong business judgment and an intellectual honesty that connects security metrics to customer retention, margin, and company growth. - A clear, technical point of view on where automation scales security operations and where human judgment must remain primary. - Demonstrated ability to build leadership depth, cultivate a healthy and accountable team culture, and communicate complex technical risks in plain language to board members and executive teams. Benefits - 100% remote work environment - since our founding in 2015 - Generous paid time off policy, including vacation, sick time, and paid holidays - 12 weeks of paid parental leave - Highly competitive and comprehensive medical, dental, and vision benefits plans - 401(k) with a 5% contribution regardless of employee contribution - Life and Disability insurance plans - Stock options for all full-time employees - One-time $500 reimbursement for building/upgrading home office - Annual allowance for education and professional development assistance - $75 USD/month digital reimbursement - Access to the BetterUp platform for coaching, personal, and professional growth