Ping Identity logo
Ping Identity

Identity Security for the Global Enterprise

Practice Director, Professional Services

DirectorDirectorFull TimeRemoteLeadTeam 1,001-5,000Since 2002H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

12 days ago

Salary

$148K - $175K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglishCloudCyber Security

Job Description

Practice Director, Professional Services

Ping Identity

• Build strong relationships with regional Sales leadership to drive alignment between sales and services strategy. • Actively engage in pre-sales activities to position services value, scope engagements, and drive PS bookings. • Lead the creation of services proposals, SoWs, and staffing strategies to support complex enterprise deals. • Contribute to pipeline growth and services attach through thought leadership, GTM planning, and enablement. • Execute a “Partner First” strategy by developing strong delivery models and operational interlocks with strategic partners. • Ensure high standards in partner-led engagements through onboarding, certification, delivery oversight, and quality assurance. • Collaborate with Product and CX teams to continuously enhance the health score, onboarding experience, and partner performance metrics. • Own successful delivery of all professional services engagements across the Americas, meeting utilization, margin, and CSAT targets. • Drive scalable, repeatable delivery models that ensure quality outcomes and mitigate delivery risk. • Lead regional participation in global programs (e.g., CX Accelerate, AI automation, onboarding initiatives). • Manage, mentor, and inspire a diverse team of delivery managers, project leaders, consultants, and solution principals. • Drive a culture of collaboration, innovation, and customer obsession. • Champion the career development of team members through clear growth paths, coaching, and performance management.

Job Requirements

  • 10+ years of experience in Professional Services, with at least 5 years in a senior leadership role in software or cloud delivery.
  • Proven ability to build strong sales partnerships and drive PS revenue in a pre-sales capacity.
  • Demonstrated experience with partner ecosystems and delivering outcomes in co-delivery models.
  • Track record of managing delivery organizations with measurable improvements in margin, utilization, and CSAT.
  • Skilled in navigating complex client environments and executive-level stakeholder management.
  • Strong people leadership and organizational development skills.
  • Experience with identity and access management (IAM), cybersecurity, or cloud platforms preferred.
  • Ability to travel within the Americas up to 30%.

Benefits

  • Generous PTO & Holiday Schedule
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement
  • Commuter Offset (Specific locations)

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