Role Description The Documents Platform team at Coalition is responsible for providing the tools and expertise for creation, storage, and analysis of insurance documents to enable Coalition to turn raw data into actionable intelligence. Support Engineers work closely with Software Engineers, Product Managers, and Production Underwriters to build docs for our customers. As a Support Engineer, you will: - Own the end-to-end lifecycle of document templates (policies, quotes, binders, endorsements, notices) across all supported insurance lines – from design and implementation through testing, rollout, and ongoing maintenance. - Translate insurance product requirements into schema-driven, reusable templates, partnering closely with software engineers, product managers, underwriters, and other business partners to ensure documents are accurate, compliant, and aligned with product intent. - Develop, debug, and optimize document templates, including diagnosing data-mapping issues, layout or logic bugs, and performance problems in collaboration with the documents platform engineering team. - Maintain a high bar for document quality and stability by writing and executing test plans, validating outputs across environments, and preventing regressions as products, schemas, and upstream systems evolve. - Triage, prioritize, and resolve document-related requests and incidents, using tools like Jira to manage workload, communicate status and impact, and set clear expectations with stakeholders. - Continuously improve templating tools, processes, and standards in partnership with Software Engineers to make template development faster and safer. - Act as a subject-matter expert on document behavior and configuration, providing guidance to cross-functional teams, documenting best practices and runbooks, and mentoring peers on effective document debugging and template design. - Collaborate across time zones and teams (Engineering, Product, Underwriting, Operations, and others) to support document maintenance, launches, migrations, and experiments that rely on accurate and timely document generation. Qualifications - Strong passion for problem solving and debugging, especially in systems where data, logic, and layout all interact. - Experience in at least one scripting or programming language (such as Python, Go, JavaScript, or similar), including comfort reading and modifying existing code. - Comfort with or interest in learning HTML and templating technologies (for example Jinja or similar), and willingness to work hands-on in production document templates. - Familiarity working with structured data formats (such as JSON) and mapping that data into templates, schemas, or configuration. - Ability to manage multiple requests and projects simultaneously, including organizing work in tools like Jira, communicating status, and setting clear expectations with stakeholders. - Strong collaboration skills with cross-functional teams (Engineering, Product, Underwriting, Operations, and others) in a fast-paced environment. - High attention to detail and quality, especially in customer-facing documents where accuracy, consistency, and compliance are critical. - Excited to learn and grow skills, including deepening technical expertise, building domain knowledge in insurance products and documents, and contributing to process and tooling improvements. Requirements - Experience with documents, templating, and document management. - Experience with Project management. Benefits - 100% medical, dental, and vision coverage. - Flexible PTO policy. - Annual home office stipend and WeWork access. - Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)! - Competitive compensation and opportunity for advancement.

• Develop and lead the Design Verification and Validation (V&V) plan in compliance with regulatory and quality system requirements (21 CFR Part 820, ISO 13485, ISO 14971). • Define test strategies, protocols, and acceptance criteria for mechanical, electrical, optical, and system-level performance. • Build complex data sets to be used in test • Statistical Analysis and Exploratory Data Analysis (e.g., descriptive statistics, regression, visualization) • Developed test methods and verification protocols for software product • Create and maintain test master plans, schedules, and resource allocation for multiple device programs. • Participate in software development sprint cycles by supporting the software development team through attending SCRUMs, design reviews, code reviews and providing feedback on software verification and validation deliverables. • Collaborate with cross-functional teams to understand requirements and translate them into comprehensive test plans and protocols • Data Governance, Access Controls, and PHI Data Handling

Role Description Estamos buscando un Body Exterior Quality Engineer - Jr para unirse a nuestro dinámico equipo. En esta posición, serás responsable de supervisar los aspectos de calidad de los componentes exteriores de carrocería para aplicaciones automotrices, asegurando el cumplimiento tanto de las especificaciones del cliente como de los requisitos normativos. - Implementar acciones para mejorar el Costo Por Unidad (CPU) y el gasto en garantías para los sistemas de Exteriores de Carrocería. - Rastrear y analizar datos de calidad para identificar y atender problemas de alto impacto. - Liderar y monitorear acciones de Total Value Management (TVM) para la reducción de costos y mejora de procesos. - Supervisar las pruebas de validación para todas las iniciativas de reducción de costos relacionadas con los sistemas de Exteriores de Carrocería. - Garantizar la correcta ejecución de los procesos de manufactura para las ideas de calidad aplicadas a Exteriores de Carrocería. - Monitorear y reportar métricas clave como el Costo Por Unidad (CPU) y Reparaciones por cada 1000 unidades (R/1000). - Validar que todas las iniciativas de mejora de calidad cumplan con los estándares de la empresa y de la industria. - Crear y gestionar informes de estado completos sobre todos los proyectos de calidad. Qualifications - Licenciatura en Ingeniería Mecánica, Ingeniería Industrial o un campo relacionado. - Al menos 1 año de experiencia en ingeniería de calidad automotriz, específicamente en sistemas de Exteriores de Carrocería (Body Exterior). - Experiencia liderando iniciativas de reducción de costos y mejora en garantías. - Dominio de Sistemas de Gestión de Calidad (QMS) y principios de Manufactura Esbelta (Lean Manufacturing). - Experiencia con Total Value Management (TVM) y metodologías de optimización de costos. - Sólidos conocimientos en pruebas de validación y procesos de manufactura. - Familiaridad con estándares de calidad automotriz (por ejemplo, ISO 9001, IATF 16949). - Dominio de herramientas de análisis de datos (por ejemplo, Excel, Minitab o equivalentes). - Excelentes habilidades de resolución de problemas y análisis. - Fuertes capacidades de comunicación y colaboración con equipos multifuncionales. - Capacidad para gestionar múltiples proyectos y priorizar tareas de manera efectiva. Requirements - VISA y pasaporte vigentes (indispensable). - Inglés avanzado (indispensable). Benefits - Sueldo base. - Seguro de Gastos Médicos Mayores (incluye plan dental y visión). - 15 días de aguinaldo. - 25% de prima vacacional. - 12 días de vacaciones (A partir del primer año). - Seguro social. - Vales de despensa quincenales.

Role Description We are seeking a Product Support Engineer who will help deploy, implement, upgrade and optimize the Fortanix platform. This position requires a mixture of excellent project management, problem solving, troubleshooting, analytical and strong technical skills. The ideal candidate will be comfortable interacting with customers at all levels, working with our engineering teams and driving technical work streams. - Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web. - Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner. - Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues. - Work to reproduce customer issues and qualify critical issues. - Publish Technical Support Bulletins and other user documentation in the Knowledge Base. - Build a positive customer experience by working closely with Development, Sales, Quality Assurance. - Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc. - Provide on-call support 24x7 on an as needed basis. Qualifications - Hands-on 5+ years related experience working in a support organization. - Strong technical experience with Linux, Kubernetes, Docker, Python, or other scripting languages - required. - Familiarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS, Google KMS, Azure KeyVault, IBM KeyProtect, etc.). - Understanding of HSM and various crypto interfaces (PKCS#11, CAPI, CNG, JCE, etc.). Experience with HSM from another company is a plus. - Understanding of KMS interfaces (KMIP, REST API, etc.). - Ability to work in a highly fast paced, rapid growth environment. - Strong collaboration, written and communication skills. Benefits - Collaborative work environment. - Amazing equity. - Great benefits. - Competitive salary. - Unlimited PTO (it’s between you and your work!). - 40 hours of Volunteer Time Off/year. - Internet stipend. - Friendly culture that brings the best out of everybody. - 401k. - Medical, Dental, Vision, Life Insurance, Retirement Savings, Wellness Program, Short-and Long-Term Disability, Holidays, and more. - The compensation for this role is $70,000 - $120,000 / Year.