• Deliver high-quality telephone and video consultations for patients presenting with MSK conditions • Conduct 15-minute remote assessments and clinical triage appointments • Provide clinical diagnoses and evidence-based self-management plans • Manage patient pathways to achieve the most appropriate clinical outcomes • Arrange onward referrals where clinically appropriate • Assess patient needs and provide tailored advice and support • Deliver remote guidance on exercise techniques, rehabilitation programmes, injury prevention, and self-management strategies • Provide ongoing support, motivation, and progress reviews throughout a patient's rehabilitation journey • Maintain accurate clinical documentation using telehealth and electronic medical record systems • Stay up to date with developments in MSK practice and participate in continuing professional development activities • Deliver consistently high standards of patient-centred care

Role Description As a Discharge Care Manager (Central or Eastern Region) at UnitedHealth Group, you will be responsible for implementing day-to-day telephonic case management interventions for identified high risk members. This means you will be tasked with assessing and interpreting member needs and identifying solutions that will help our members live healthier lives. The Discharge Care Manager (DCM) will coordinate and document the discharge plan in collaboration with other key clinical care team members and follow the member while in the acute inpatient setting. If you are located in the State of Tennessee, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: - Evaluation of member discharge needs including delays in care and readmission prevention plan - Collaboration with providers and members to coordinate care post discharge - Participate in rounds with the Medical Director to discuss cases as needed - Identification of internal or community-based program support or resources - Coordination with the facility Discharge Planner to ensure post hospital services are arranged prior to the member being discharged - Assist with coordination of difficult cases needing placement in an alternate level of care facility - Documentation of discharge activities as outlined in standard operating procedures and data entry strategies - Participate in team meetings, education discussions and related activities - Works collaboratively with team members in a matrix environment to ensure an end-to-end positive experience for members, providers and care teams Qualifications - Bachelor of Science in Nursing - Current, unrestricted Compact RN license in the State of Tennessee - 5+ years of recent experience in the acute inpatient hospital setting - 2+ years of experience of discharge planning and/or case management - Experience working with multiple health insurance products (Medicaid, Medicare, Commercial) within the insurance industry, including regulatory and compliance requirements - Proficient in typing skills and software applications that includes, but is not limited to, Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook - Designated work space and access to install secure high speed internet via cable/DSL in your home - Permanent residence in the State of Tennessee Preferred Qualifications - Case Management Certification - InterQual/MCG Guidelines or other nationally recognized practice guidelines - Demonstrated ability to assist with focusing activities toward a strategic direction as well as develop tactical plans, drive performance, and achieve targets Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Salary Information The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable.

Role Description The Sr. Provider Enrollment Specialist plays a critical role in ensuring healthcare providers are properly enrolled and credentialed with insurance payers, regulatory bodies, and internal systems to facilitate timely reimbursement and compliance. This position is responsible for overseeing the entire provider enrollment lifecycle—including initial credentialing, recredentialing, and demographic updates—while serving as a subject matter expert for internal teams. The Sr. Specialist will work collaboratively with payer representatives, provider relations, and revenue cycle teams to resolve complex enrollment issues and improve enrollment timelines, contributing to overall revenue integrity and operational efficiency. Provider Enrollment & Credentialing: - Manage and execute provider enrollment and recredentialing processes with commercial, Medicare, and Medicaid payers. - Ensure accurate and timely submission of enrollment applications and supporting documentation. - Monitor enrollment timelines, proactively following up with payers to avoid delays in reimbursement. - Maintain current knowledge of payer enrollment requirements, regulations, and industry standards. Data Management & System Updates: - Accurately enter and maintain provider demographic and credentialing information in internal databases and payer portals. - Audit provider files and systems regularly to ensure accuracy and compliance. - Track and manage license renewals, CAQH attestation, NPI registrations, and other provider data elements required for successful enrollment. - Maintain acute understanding of billing and schedule system enrollment configurations. Issue Resolution & Payer Communication: - Act as a liaison between payers, providers, and internal stakeholders to resolve enrollment issues, rejections, and lapses in network participation. - Escalate complex issues appropriately while maintaining thorough documentation and communication. - Collaborate with billing and denial management teams to resolve enrollment-related claim denials. Compliance & Documentation: - Ensure compliance with all federal, state, and payer-specific guidelines related to provider enrollment. - Maintain detailed and organized records of all enrollment activities, correspondence, and approval letters. - Support audits and internal reviews by providing documentation and insight into provider status. Collaboration & Cross-Functional Support: - Partner with Revenue Cycle, Provider Relations, and Credentialing teams to align enrollment efforts with organizational needs. - Provide subject matter expertise and mentorship to junior team members regarding enrollment best practices and processes. - Contribute to ongoing process improvements to enhance the accuracy, speed, and efficiency of provider onboarding and enrollment. Qualifications - Associate’s degree in Healthcare Administration, Business, or related field required (Bachelor’s preferred). - Minimum of 3-5 years of experience in provider enrollment, credentialing, or revenue cycle operations. - Strong understanding of payer enrollment processes for commercial, Medicare, and Medicaid plans. - Experience working with provider enrollment portals (e.g., PECOS, CAQH, Availity) and electronic credentialing systems. - Ability to analyze enrollment data and resolve complex payer or application issues effectively. - Proficiency in Microsoft Office Suite and experience with healthcare information systems (EHR, practice management systems). Preferred Qualifications - Certified Provider Credentialing Specialist (CPCS) or Certified Professional Medical Services Management (CPMSM). - Experience in a multi-specialty medical group or health system. Pay The base salary range for this full-time position is $60,500 – $79,200 per year in the United States. This posted range reflects the portion of our internal salary band that is currently funded for new hires in this role across our standard labor markets (Zones A–C). For context, these markets include: - Zone A (e.g., Phoenix AZ, San Antonio TX, Columbus OH, Charlotte NC) - Zone B (e.g., Chicago IL, Denver CO, San Diego CA, Houston TX) - Zone C (e.g., Los Angeles CA, Seattle WA, Washington, D.C., Boston MA) At this time, we are not budgeting for hires in higher-cost Zone D markets (e.g., San Francisco Bay Area CA, New York City NY, San Jose CA) for this role. Within this range, individual pay is determined by work location, skills, experience, and internal equity. We use structured salary bands and geographic zones based on cost of labor to keep pay fair and consistent. Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry. Benefits - Remote-first culture - 401(k) savings plan through Fidelity - Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) - Paid Time Off ("PTO") and Discretionary Time Off (“DTO”) - 12 weeks of 100% Paid Parental leave - Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies. - Work-From-Home reimbursement to support team collaboration home office work Company Description Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

• Conduct mental health evaluations for patients with neurodegenerative diseases • Deliver counseling therapy services to patients, families, and caregivers via individual, family, and group therapies using evidence based treatments • Collaborate with Neurologists, behavioral health clinicians, Psychiatrists, Psychologists and care navigators to deliver comprehensive, person-centered care that integrates cognitive, behavioral, and functional insights into every treatment plan • Deliver evidence-based interventions (e.g., CBT, ACT, mindfulness, supportive therapy, grief counseling) tailored to patients with neurological illness and their caregivers • Facilitate caregiver support groups and psychoeducation sessions focused on coping, stress reduction, and resilience building • Identify psychosocial needs and link patients and families with community resources, support programs, and social services • Maintain HIPAA compliance, follow telehealth best practices, and adhere to ethical and professional standards of practice